Jose Alarcon | Page 2

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad we could get you in quickly for your brake service and have everything ready first thing in the morning. Getting you back on the road safely and efficiently is always our priority. We appreciate you choosing us and look forward to helping you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.

Envision Ford of Oxnard responded

Thank you for the kind review! We’re happy to hear everyone was helpful and polite, and we truly appreciate the special shout-outs to Jose, Antonio in Parts, and Albert out front. Our team takes pride in working together to deliver a great experience. Thank you for choosing us—we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received clear information, strong communication, and prompt service. Keeping our customers informed and taken care of is always our priority. We appreciate your trust and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear your experience was helpful from start to finish and that our team took the time to clearly explain recommended maintenance items like air and cabin filters. Transparency and education are important to us, and we appreciate you trusting us with your vehicle’s care. We look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for the feedback and for giving us another opportunity. We’re glad to hear things are improving and that you’re happy with the customer service so far. Comments like this motivate our team to keep pushing forward and getting better every day. We appreciate your trust and look forward to continuing to take care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that Daniel consistently provides helpful, efficient, and attentive service. His commitment to ensuring work is completed properly, addressing details, and communicating promptly when issues arise truly sets him apart. We sincerely appreciate your kind words and your trust in our service department. Feedback like this means a great deal to our team, and we look forward to continuing to provide you with excellent service in the future.

Envision Ford of Oxnard responded

Thank you for sharing your experience with us. We’re glad to hear that Johnny Montano was informative and helpful in explaining everything about your vehicle. We understand factory recalls can sometimes be challenging, and we appreciate your patience while our team worked through it. We’re happy we were able to get it taken care of for you and truly appreciate your trust in Envision Ford. We look forward to assisting you again in the future.