Jose Castaneda | Page 11

This dealership made it so easy to purchase our brand new Nissan Leaf. Our sales person had everything ready for us and we were out the door in under 2 hours. I was very happy. Nissan Leaf. Our sales person had everything ready for us and we were out the door in under 2 hours. I was very happy. More

by ECUSA Verified Customer Verified Customer

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The best leasing/buying experience I have ever had. Ariana was wonderful! She asked questions to get better info on my needs/wants, walked me through everything about the car, the apps and followed up Ariana was wonderful! She asked questions to get better info on my needs/wants, walked me through everything about the car, the apps and followed up with me after I took it home. Jose addressed all my financial questions clearly. This team was amazing and I left happy, no doubts, no concerns or questions. More

by BIGTSERVICES Verified Customer Verified Customer

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I recently bought a new Sentra from this dealership. I could not be happier with the sales experience. Connon was friendly, professional and very helpful in answering all my questions. Even the finance I could not be happier with the sales experience. Connon was friendly, professional and very helpful in answering all my questions. Even the finance part with Jose was pleasant and as quick as it could be. I also have to say that from the moment I walked in, I was warmly greeted and helped. I didn't have to stand around waiting for help. To me, that says a lot about customer service. More

by CYNTHIATRUJILLO Verified Customer Verified Customer

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Ariana was absolutely wonderful. If anyone I know starts looking for a car, i will refer them straight to her. I can’t overstate how much of a pleasure it was to work with her. I was If anyone I know starts looking for a car, i will refer them straight to her. I can’t overstate how much of a pleasure it was to work with her. I was her kindness and excitement that encouraged me to get the second car. If it was anyone else, I don’t think I would have done it. More

by JACKRRYE Verified Customer Verified Customer

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Had a great experience working with Genesis and Jose. No pressure here and good communication throughout the process. All-in it was only a few hours from showing up with my appointment to driving away wi No pressure here and good communication throughout the process. All-in it was only a few hours from showing up with my appointment to driving away with my new vehicle. Great experience and I will be back again the next time I'm in the market for another vehicle. More

by MIKECM0 Verified Customer Verified Customer

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Tynan's service is absolutely superb. I couldn't ask for more careful attention from Tynan's highly qualified staff. Thank you, everyone, for all your help with my first ever lease on m I couldn't ask for more careful attention from Tynan's highly qualified staff. Thank you, everyone, for all your help with my first ever lease on my first ever EV! More

by GRANDON Verified Customer Verified Customer

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Had a great experience working with Ryaan, who was down to earth and thoughtful. Got a great deal on a Leaf. to earth and thoughtful. Got a great deal on a Leaf. More

by SARAH.BRANTLEY84 Verified Customer Verified Customer

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I had an awesome experience! I went in to check out some options and ended up leasing a brand-new car. The process was smooth, and driving off in a fresh new ride was an incredib I went in to check out some options and ended up leasing a brand-new car. The process was smooth, and driving off in a fresh new ride was an incredible feeling. Definitely a great decision! More

by CFRANK30 Verified Customer Verified Customer

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I didn't like the paper work handling including the late fee for the expired tag...I ask to be a cosigner for my son. Not to be the owner of the car and now need to do extra transaction in a DMV.... they c fee for the expired tag...I ask to be a cosigner for my son. Not to be the owner of the car and now need to do extra transaction in a DMV.... they care about them self,... More

by ORENPC Verified Customer Verified Customer

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This dealership has the potential to be great. Mindy was exceptional and the reason i came into the dealership. However, once she passed me off to Dylan in cold handoff everythingwent down hill. D Mindy was exceptional and the reason i came into the dealership. However, once she passed me off to Dylan in cold handoff everythingwent down hill. Dylan is obviouslynew but demonstrated his incompetence in basic sales skills and people skills. We communicated very clearly that we were setting this up in our business and didnt want my personal credit run since we were refinancing our home. He said they wouldnt. He misrepresented the process and ended up costing me 15 points on my credit report without my permission. Then, he said my car would arrive on the 14th. He said he would be in touch if it came in earlier. The 14th came and went and no call or email. Two days later, I finally sent him an email. No response. Finally, I called the dealership and talked to Alex. He told me my. Are was there and would need to be cleaned and charged but that Dylan was "all over it." No call from Dylan, no email follow up. The next day I called and they said Dylan came in at noon. I called back at noon. They said he was going outside with some customers but would call me back right away. An hour later no call. So we just came into the dealership. He sees me and says let me get your car. No apology for not calling or responding. He comes back and says it's in detailing and 50% charged. He said why don't you get some lunch and come back. I said I can't, but I could have come later had I known this was the situation. He gives me the car with 40% charge and no detailing. He takes me outside shows me the power cords and where to charge the car. No set up instructions or let's go over some key features. No let's walk around and inspect the car. Nothing. I asked about the app amd he said he would send me my login in 15 mins to my phone. An hour later, I had to call and get from him. Of course the password iwasn't correct and I had to reset it. We purchase a car every year to two years. And it was so nice to have your service department send me a text asking how my service went when all I had was a 40% charge and not detailing. I asked Dylan about purchasing an adapter for the car and he said. Just go to Amazon. I assume your dealership doesn't sell car accessories for profit. This could have been so much better, but it makes me clever to purchase with you all again. More

by DAVID@ZOETRAINING.COM Verified Customer Verified Customer

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