Jose Castaneda | Page 11

Had a great experience working with Ryaan, who was down to earth and thoughtful. Got a great deal on a Leaf. to earth and thoughtful. Got a great deal on a Leaf. More

by SARAH.BRANTLEY84 Verified Customer Verified Customer

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I had an awesome experience! I went in to check out some options and ended up leasing a brand-new car. The process was smooth, and driving off in a fresh new ride was an incredib I went in to check out some options and ended up leasing a brand-new car. The process was smooth, and driving off in a fresh new ride was an incredible feeling. Definitely a great decision! More

by CFRANK30 Verified Customer Verified Customer

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I didn't like the paper work handling including the late fee for the expired tag...I ask to be a cosigner for my son. Not to be the owner of the car and now need to do extra transaction in a DMV.... they c fee for the expired tag...I ask to be a cosigner for my son. Not to be the owner of the car and now need to do extra transaction in a DMV.... they care about them self,... More

by ORENPC Verified Customer Verified Customer

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This dealership has the potential to be great. Mindy was exceptional and the reason i came into the dealership. However, once she passed me off to Dylan in cold handoff everythingwent down hill. D Mindy was exceptional and the reason i came into the dealership. However, once she passed me off to Dylan in cold handoff everythingwent down hill. Dylan is obviouslynew but demonstrated his incompetence in basic sales skills and people skills. We communicated very clearly that we were setting this up in our business and didnt want my personal credit run since we were refinancing our home. He said they wouldnt. He misrepresented the process and ended up costing me 15 points on my credit report without my permission. Then, he said my car would arrive on the 14th. He said he would be in touch if it came in earlier. The 14th came and went and no call or email. Two days later, I finally sent him an email. No response. Finally, I called the dealership and talked to Alex. He told me my. Are was there and would need to be cleaned and charged but that Dylan was "all over it." No call from Dylan, no email follow up. The next day I called and they said Dylan came in at noon. I called back at noon. They said he was going outside with some customers but would call me back right away. An hour later no call. So we just came into the dealership. He sees me and says let me get your car. No apology for not calling or responding. He comes back and says it's in detailing and 50% charged. He said why don't you get some lunch and come back. I said I can't, but I could have come later had I known this was the situation. He gives me the car with 40% charge and no detailing. He takes me outside shows me the power cords and where to charge the car. No set up instructions or let's go over some key features. No let's walk around and inspect the car. Nothing. I asked about the app amd he said he would send me my login in 15 mins to my phone. An hour later, I had to call and get from him. Of course the password iwasn't correct and I had to reset it. We purchase a car every year to two years. And it was so nice to have your service department send me a text asking how my service went when all I had was a 40% charge and not detailing. I asked Dylan about purchasing an adapter for the car and he said. Just go to Amazon. I assume your dealership doesn't sell car accessories for profit. This could have been so much better, but it makes me clever to purchase with you all again. More

by DAVID@ZOETRAINING.COM Verified Customer Verified Customer

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Ariana and Brent were very attentive and communicative throughout the entire process. Explained the various models, options and buying opportunities in detail. throughout the entire process. Explained the various models, options and buying opportunities in detail. More

by DIANEKARBERGWRIGHT Verified Customer Verified Customer

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Your staff is helpful, knowledgeable and very friendly. It’s a pleasure to visit your dealership. It’s a pleasure to visit your dealership. More

by READPS1182425 Verified Customer Verified Customer

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Super easy and fast. They told me it would take them about 1.5 hrs but it was done in less than 40mins. Great service! They told me it would take them about 1.5 hrs but it was done in less than 40mins. Great service! More

by JESUS_G203 Verified Customer Verified Customer

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Alex was great at answering questions and arranging the delivery of the vehicle that met our needs. delivery of the vehicle that met our needs. More

by WAYNESTINAFRAZIER Verified Customer Verified Customer

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Samir was incredibly helpful and honest throughout the process - he executed his role well! I would buy from him again process - he executed his role well! I would buy from him again More

by BILLKNOUS Verified Customer Verified Customer

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Thank you Samir for being available for my questions and working through each process …making things so stress free and easy. working through each process …making things so stress free and easy. More

by EJSCOTT22 Verified Customer Verified Customer

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