Jose Cepeda | Page 2

Universal Hyundai responded

Gracias por enviar sus comentarios, y nos disculpamos de antemano por no brindarle una experiencia de servicio excepcional. Nunca nos ha gustado ver que nuestro servicio no cumplió con los estándares que los clientes esperan, pero reseñas como esta nos ayudan a mejorar. Si no le importa comunicarse con nosotros para que podamos hablar directamente, nos encantaría abordar sus inquietudes en detalle. Gina Nava Gerente de Reputación gnava1@universalhyundai.com

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Carmen, It's great to hear that Jose was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you, Sara, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for taking the time to provide our team at Universal Hyundai with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with Chris and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for taking the time to leave your review. We appreciate your feedback. As mentioned during your purchasing journey, we strive to maintain transparency by presenting all figures and details multiple times throughout the process. We keep meticulous records of all paperwork presented and signed by our customers to ensure clarity and accuracy for our valued customers. As previously explained to you, all your paperwork showed the same throughout the entire buying process. If there is anything else I can help you with please feel free to reach out to me directly. Gina Nava Reputation Manager gnava1@universalhyundai.com

Universal Hyundai responded

Thank you for the feedback. We appreciate your business and will share your comments with the team. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com