Jose Cruz
Jose Cruz at Lake Chevrolet

Jose Cruz | Page 10

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.7
181 Reviews
4.7

181 Reviews

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181 Reviews of Jose Cruz

December 31, 2024

Dealership Rating
Employee Rating

this chev dealer is very nice and they are very nice to talk to I'll keep going if I need it in the future More

by Cungbik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, Nick Harmon , Cameron Allen, Jonathan Colin, Yessi Lopez, Edgardo Vargas, John Webler

Jan 01, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about Lake Chevrolet and our team. It’s great to know that you found our staff friendly and enjoyable to talk to. We look forward to assisting you again in the future! Safe travels until then! Sincerely, The Team at Lake Chevrolet

December 28, 2024

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Very clean love the drive up . .....the service team was awesome...Also the wait time wasn't to bad... More

by olavarriamark9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, Nick Harmon , Cameron Allen, Jonathan Colin, Yessi Lopez, John Webler

Dec 28, 2024

Lake Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed the clean environment and found our service team to be awesome. It's great to know that your wait time was manageable as well. We appreciate you choosing Lake Chevrolet and hope to see you again soon! Sincerely, The Team at Lake Chevrolet

December 26, 2024

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Friendly and fast service. Service reps are always friendly. My go to service shop always. More

by djonelle34
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Allen

Dec 27, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience friendly and fast service at Lake Chevrolet. Our team takes pride in providing the best care for our customers. We look forward to seeing you again next time! Sincerely, The Team at Lake Chevrolet

December 25, 2024

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Great people, amazing service, very easy to talk to everyone and they explained everything as needed More

by jlw92498
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 27, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be great and that you appreciated the amazing service and clear communication. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 21, 2024

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Employee Rating

Service was very slow. I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The p More

by asiawilks397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cameron Allen, Jonathan Colin, Yessi Lopez

Jan 16, 2025

Lake Chevrolet responded

Thank you for sharing your feedback with us. I’m sorry to hear that your recent visit did not meet your expectations, and I want to address your concerns. We understand how frustrating it can be to encounter unexpected price changes, especially after towing your vehicle to our service center. While the diagnostic rate was adjusted to remain competitive with surrounding dealerships and to reflect the time and expertise involved, we recognize the importance of clearly communicating these updates to our customers beforehand. We’ll take your feedback to heart and make it a priority to update our website and other communication channels more promptly in the future so that customers are better informed about any rate changes. Regarding the service delay, we sincerely apologize for any inconvenience caused. Timeliness and transparency are very important to us, and we’ll review our processes to ensure a smoother experience going forward.

December 13, 2024

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Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by glennjeske56
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, Nick Harmon , Cameron Allen, Jonathan Colin, Yessi Lopez, Edgardo Vargas, John Webler

Dec 13, 2024

Lake Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your positive feedback about Lake Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

December 11, 2024

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Employee Rating

Go to dealership. Will always come back, all the service writers are amazing and so is the management More

by jlw92498
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Maneage , John Webler

Dec 12, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service writers and management at Lake Chevrolet. Your support means a lot to us, and we look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

December 11, 2024

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Service has gone down over the past few years. I have been coming there for years and disappointed. More

by greski
Service Price Transparency
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Recommend Dealer
Yes
Dec 12, 2024

Lake Chevrolet responded

Thank you for your feedback. We appreciate your loyalty to Lake Chevrolet over the years, and we understand your concerns regarding our service. We are committed to maintaining high standards and would love the opportunity to improve your experience. Please feel free to reach out to us directly so we can address your concerns. Thank you again for sharing your thoughts. Sincerely, The Team at Lake Chevrolet

December 10, 2024

Dealership Rating
Employee Rating

Friendly everytime I am there. Prices are high with no oil change coupons and if so it $5.00 tax is more. So not saving anything. Make it more affordable for us. More

by michael.michalski
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Allen, John Webler

Dec 11, 2024

Lake Chevrolet responded

Thank you for your feedback! We appreciate hearing that you find our team friendly during your visits to Lake Chevrolet. We understand your concerns regarding pricing and the availability of coupons. Your input is valuable, and we will certainly take it into consideration as we strive to make our services more affordable. If you have any further suggestions or would like to discuss this in more detail, please feel free to reach out to us. Thank you for choosing Lake Chevrolet! Sincerely, The Team at Lake Chevrolet

December 10, 2024

Dealership Rating
Employee Rating

Service Advisor was very friendly and informative. My truck was completed quick and efficiently. Will definitely be back. More

by brianjwoj17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Burazin , Jonathan Colin

Dec 11, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that our Service Advisor provided you with friendly and informative service. It's great to know that your truck was completed quickly and efficiently. We look forward to welcoming you back to Lake Chevrolet for your next visit! Sincerely, The Team at Lake Chevrolet

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