Jose Cruz | Page 9

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you feel treated fairly at Lake Chevrolet and that you plan to come back for your next purchase. Your support means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

I’m sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and a positive experience for every customer, and I’d love the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to our store manager at 414-281-5000, and we'd be happy to discuss this further.

Lake Chevrolet responded

Thank you for your positive review! We appreciate your feedback regarding the easy response. At Lake Chevrolet, we strive for transparency, especially on service fees. We hope to assist you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback, David! We're glad to hear that our team was efficient in communicating and providing updates on your vehicle. At Lake Chevrolet, we strive to ensure our customers are informed throughout their experience. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We're glad to hear that Jose provided you with excellent service and addressed all your concerns regarding your car. We appreciate your feedback and hope to assist you again at Lake Chevrolet in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear that Mr. Cruz was thorough and helpful in guiding you through your options. Our team at Lake Chevrolet strives to provide detailed information and support to our customers. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again and hope to offer a 5-star experience next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and want to address your concerns. Regarding the recall, we understand how frustrating it can be to have a recall left incomplete. Unfortunately, there are times when parts may not be immediately available, which can delay the completion of certain recalls. We do our best to communicate these situations and work to resolve them as quickly as possible. We also sincerely apologize for the condition of your steering wheel and the paperwork left in your vehicle. That’s not the level of care we aim to provide, and we will address this with our team to ensure it doesn’t happen again. As for the credit card fee, we understand your frustration. While this fee is collected by the credit card processing company, we do offer alternative payment options, such as cash or debit cards, that do not incur this fee. This practice is becoming more common across many businesses, but we’ll review our communication to ensure it’s clear to our customers in advance. We value your feedback and are committed to improving our service. If there’s anything we can do to address your concerns further, please reach out. We’d love the opportunity to restore your trust in us.

Lake Chevrolet responded

Thank you so much for the wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team truly loves helping customers find their dream cars, and we're glad they made a great impression on you. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us. We appreciate your long-term loyalty to Lake Chevrolet's service department, and we understand how frustrating it can be when expectations around communication and support are not met. Our team strives to ensure customers feel valued and heard throughout the process. Your feedback regarding loaner vehicles and communication is essential, and we encourage you to reach out directly to our team so we can address your concerns more effectively. Thank you again for your insights, and we hope to restore your confidence in our services. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback, Mustafa. We understand that receiving your car back with a sensor light on can be concerning. Your experience is important to us, and we aim to maintain high standards at Lake Chevrolet. Please reach out to us directly so we can address your concerns and find a resolution. We appreciate your input and hope to assist you further. Sincerely, The Team at Lake Chevrolet