Jose Lopez

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a perfect transaction at Lake Chevrolet. Our team always strives to provide accommodating and helpful service, and it's great to know that we met your expectations. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience, Jen. We're glad to hear that overall everything else went well during your visit. We also understand your concern about the car wash not being completed as indicated on your receipt. At Lake Chevrolet, we aim to provide clear information and helpful service for every appointment. If you'd like to talk more about your visit, please feel free to contact us directly. We hope to have the opportunity to serve you better in the future. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thanks so much for your fantastic review! We're pleased to hear about your seamless experience with Lake Chevrolet and the support you received from Jose during your engine mount repair through the CarBravo warranty. We strive to provide excellent service and appreciate your recognition of our efforts. Our team looks forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re very sorry for the frustration and stress you’ve experienced with your vehicle. We understand how upsetting this situation can be, and we appreciate the opportunity to clarify what happened. When your car was first brought in, we repaired the actuator for the turbo, which was functioning as designed after the repair. Shortly afterward, the turbo itself failed. As our service manager has explained in previous conversations, unfortunately, the failure of the first part contributed to the second failure. During the initial visit, there was no evidence that the turbo had failed, so it would not have been appropriate to replace a fully functional part. We are not in the practice of replacing parts unnecessarily, and our team only addresses confirmed issues. We sincerely apologize if we did not clearly communicate this. We understand this is a costly repair, and we recognize how frustrating it is to feel that you’re paying for repeated work. We want to assure you that our technicians, including Jose Lopez are focused on performing their work correctly and transparently. We value your trust and want to work with you to ensure you understand the repairs and steps moving forward. Please reach out to us directly so we can review the situation and discuss the next steps to resolve your concerns.

Lake Chevrolet responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding the tire rotation and the wash. Your comments are important, and we strive to ensure all services are completed to our high standards at Lake Chevrolet. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us. We hope to serve you better in the future. Sincerely, The Team at Lake Chevrolet