Jose Macias | Page 2

Jeffrey and the whole team made everything so seamless and amazing. I live over 4 hours away so coming in just to test drive wasn't exactly ideal. Jeffrey was more than happy to provide with videos and pi and amazing. I live over 4 hours away so coming in just to test drive wasn't exactly ideal. Jeffrey was more than happy to provide with videos and pictures that accurately represented what I saw online. I will be more than happy to continue business with him and bmw of san louis obispo in the future. More

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Very knowledgeable salesperson. Great customer service. Definitely created a customer that’s highly likely to return. Thanks! Great customer service. Definitely created a customer that’s highly likely to return. Thanks! More

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I think most people assume from the start that car salesmen are “shady” or “pushy” for the sake of business but I genuinely can not say enough about how amazing Jeffrey (JT) was in helping me from sta salesmen are “shady” or “pushy” for the sake of business but I genuinely can not say enough about how amazing Jeffrey (JT) was in helping me from start to finish in purchasing my new car. He was kind, communicative, welcoming, personable, honest, transparent, and truly an overall good human being. You spend hours in the dealership, so it’s nice to be accommodated in any way and saying he went “above and beyond” would be an understatement. At no point did I feel pressured into a purchase or like I was getting played with the typical “salesmen stereotype.” He was so amazing, he even went to bat for me with my rental car company and PERSONALLY arranged the drop off for it the very next day, with time to spare. I truly felt good about giving him (and the entire BMW of SLO) my business. I had an amazing experience and would recommend him to any and everybody. Thanks my guy! More

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Sales staff were all very friendly and helpful. All of my questions were answered and anything we needed was taken care of. All of my questions were answered and anything we needed was taken care of. More

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Jeffery was amazing today first time car buyer and i want to thank all you guys for everything to thank all you guys for everything More

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What I like about this BMW dealership is the great customer service that I always receive when I go there! customer service that I always receive when I go there! More

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My man JT took care my every need, a real blessing and makes it a simple joyful experience as well as heart warming hospitality making it feel real family like, here at BMW San Luis Obispo. makes it a simple joyful experience as well as heart warming hospitality making it feel real family like, here at BMW San Luis Obispo. More

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Just wanted to say that JT,Adrian,Scott and Jose and team did a phenomenal job they treated me like family and I will do the same and keep bringing family and send in recommendations for JT and Adrian did a phenomenal job they treated me like family and I will do the same and keep bringing family and send in recommendations for JT and Adrian More

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Everyone was very helpful and friendly. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. More

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Ultimate Driving Machine"? More like the ultimate hunk of junk. I kept telling my young adult son how BMW was the ultimate driving machine, and he said, "I think we should get More like the ultimate hunk of junk. I kept telling my young adult son how BMW was the ultimate driving machine, and he said, "I think we should get a Mazda." I told him, "you haven't driven until you've driven a BMW." Boy was I wrong! This has been the worst car-buying experience of my life and I've owned three Mercedes, two BMWs (this being my second), two Jeeps, an Acura, and a Range Rover. I spent a year researching and trying to find a quality, safe vehicle to share with my son, and this turned out to be the worst thing that could have happened. He said right away, "it drives like xxxx." Even after taking it back twice , being dismissed "that's how X Drive drives " and being without a car for a week so they could "make repairs," nothing was fixed. Some young kids at a local tire and repair shop were able to point out serious issues within minutes things the dealership ignored. And my son was right it still drives like xxxx. When I asked what they were going to do, their idea of "resolving" the situation was trying to sell me an even more expensive piece of junk and take more of my money instead of fixing the car I just bought. Now I'm stuck with an unsafe, undrivable vehicle. BMW of San Luis Obispo does not operate with integrity. The used car department is careless, corners are cut, and vehicles are not properly vetted. Customers are left with unsafe, overpriced cars that should never have left the lot. Profit is clearly prioritized over safety and transparency. On top of that, they don't respect people's time. I've spent hours upon hours dealing with them, only to miss an annual family vacation because of this mess. Most importantly, the fact that this dealership and its personnel have no regard for the safety of the people they sell cars to is completely outrageous and I expected much, much more from a BMW dealer. Shop elsewhere your money, your time, and your safety are worth more than what you'll get here. More

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