Jose Montanez

Joshua was kind, and very prompt. I had a Dr appointment i couldn't miss. He made sure I had time to get there without rushing through traffic. I always enjoy my time at Findlay Kia. I had a Dr appointment i couldn't miss. He made sure I had time to get there without rushing through traffic. I always enjoy my time at Findlay Kia. I feel the safety of my family is in amazing hands! Thank you Joshua. More

by SELENAMARROQUIN33 Verified Customer Verified Customer

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My go to service advisor for all our needs from Centennial Subaru. Consistent communication as Jose always keeps us updated with our vehicle status. Great asset and definitely a force multiplier to Centennial Subaru. Consistent communication as Jose always keeps us updated with our vehicle status. Great asset and definitely a force multiplier to Findlay Kia. More

by Chris Verified Customer Verified Customer

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I was there for an hour and a half for oil change I finally tracked down Justin and asked where my car was and he said I’ll check but the keys were on his desk. I paid and he said my vehicle was out f finally tracked down Justin and asked where my car was and he said I’ll check but the keys were on his desk. I paid and he said my vehicle was out front which it was not. Usually the person walks with you but he did not and the car was on the side of the lot he is not a very good rep for findly More

by RED615765656 Verified Customer Verified Customer

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Saturday, 11/15/25, I made an appointment for 10:15 AM. I arrived early and greeted promptly. I was told that they would run a diagnostic and let me know what was happening and if it would be ready that da I arrived early and greeted promptly. I was told that they would run a diagnostic and let me know what was happening and if it would be ready that day or possibly need to be kept longer. I was given a voucher to get an Uber, that was appreciated. I received a text message later that day to allow me to receive updates. I reported “start” and received the message that said I was signed up. The only other communication I received was a call from a sales person offering to sell me a new model. Monday I still heard nothing so I called mid day and was told my service agent, Joshua, was off but I could speak with his partner Jose. He had no information on what was going on but assured me Joshua would reach out to me with an update. He was a little dismissive towards me, saying I came in late and was a walk in- both untrue. Tuesday still nothing, so I called again. I was told Joshua was out sick and Jose was unavailable. Wednesday still nothing. I left text and voice messages. Thursday I received text message saying there was other work recommended that needed approval, a gas cap for $309 and air filter for $79. I declined both. (I order both online for less than $10 each and replaced them, without any tools, in 5 minutes. I don’t hear anything more that day. Friday I got a text that my vehicle was ready for pick up. I replied that I was working late across town and would have to come in the morning. I was again given an Uber voucher to pick me up. When I picked up the vehicle I was charged the diagnostic fee. I asked if anything was covered by my warranty. I noted that I was certain that I had purchased an extended warranty. He said it didn’t show up in the system, but that he would check with the financing department and are me that he would let me know, and if there was coverage it would be corrected. I have not heard anything. I have been very disappointed with the poor service, and slow and limited communication. I definitely would consider buying my next vehicle elsewhere. More

by DR.TODDWALDRON Verified Customer Verified Customer

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The service provided has been great, Jose has been very communicative throughout each service, I will continue to bring my vehicles to Findlay. communicative throughout each service, I will continue to bring my vehicles to Findlay. More

by PIERSON.HEATH Verified Customer Verified Customer

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Findlay Kia is the only place I trust to take my vehicle for maintenance and repairs. for maintenance and repairs. More

by Vicki Verified Customer Verified Customer

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Always a great experience with the service team especially Nick and Jose great guys to work with and great communication throughout the process!!! especially Nick and Jose great guys to work with and great communication throughout the process!!! More

by L_Boogie Verified Customer Verified Customer

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The process was easy, everyone there was very helpful. Received texts as well that let me know the timeline of what was going on. Received texts as well that let me know the timeline of what was going on. More

by RKHAWES21 Verified Customer Verified Customer

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Everything is great, friendly and good customer service, I highly recommend to everyone specially my family and friends! I highly recommend to everyone specially my family and friends! More

by TOBIAS.VOLT.AI Verified Customer Verified Customer

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The experience was outstanding from start to finish. The team provided a fast and thorough oil change and even checked my tire pressure and other fluids as part of their complimentary, detailed inspecti The team provided a fast and thorough oil change and even checked my tire pressure and other fluids as part of their complimentary, detailed inspection. The customer service was exceptional—friendly, professional, and completely transparent. They clearly explained the services and recommended maintenance without any high-pressure sales tactics. I highly recommend them for anyone needing dependable car care, whether it's for a small car or a larger bus/truck; their expertise and honesty are why they've earned my long-term business and a 5-star rating!" ​ More

by COACH Verified Customer Verified Customer

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