Jose Palomares

From the sales team to finance and out the door with a great deal and perfect car Family Hyundai delivered. great deal and perfect car Family Hyundai delivered. More

by juliatermanas Verified Customer Verified Customer

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I purchased a 2013 Hyundai Sonata from Family Hyundai on 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and did not receive a return call. An email to Mr. Palomares and did not receive a response. Went to the Family Hyundai website to advise of the situation but received no response. I only received a response when I called again. I was then advised by a service manager that the engine was covered under Hyundai's warranty and that I could take the vehicle to any Hyundai dealership for it to be replaced. I had the vehicle taken to a closer Hyundai dealership and they advised that the engine would not be replaced and referred me to Hyundai Corporate for resolution. I called and spoke with a sales manager at Family Hyundai (he refused to provide his last name - said to look it up on the website) and he advised that Family Hyundai's responsibility ended as soon as the vehicle was driven off its lot. My efforts to further discuss this ended when he terminated the conversation by hanging up on me. When I purchased the vehicle from Family Hyundai, Family Hyundai did not inform me that Hyundai issued a recall for this vehicle model due to problems with the engine that caused engine failure. Had Hyundai informed me of this problem, I would not have purchased the vehicle. I have attempted to discuss this matter with Family Hyundai but was hung up on. I can find no email addresses to communicate additional details of this matter. More

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The experience at Family Hyundai was delightful. Everything went smoothly. I didn’t feel rushed. Everything went smoothly. I didn’t feel rushed. More

by JMBARTA73 Verified Customer Verified Customer

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Very pleased first time Family Hyundai buyers. Jose was fantastic from start to finish and Graham was a pleasure to meet. Very friendly and knowledgeable staff with a great car selection and a cle Jose was fantastic from start to finish and Graham was a pleasure to meet. Very friendly and knowledgeable staff with a great car selection and a clean showroom. I would definitely recommend this dealership to friends and family. More

by kidryan78 Verified Customer Verified Customer

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This is our third vehicle purchase service location. Our second salesman we did not care for Jose was fabulous. The aftermarket person Maverick was a little pushy and we didn't purchase through him. Our second salesman we did not care for Jose was fabulous. The aftermarket person Maverick was a little pushy and we didn't purchase through him. More

by CHERNEYLON Verified Customer Verified Customer

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This has been the best experience I have had purchasing a vehicle. Jose was great. I felt he really cared about us leaving as a satisfied customer. He was genuine in helping us find the right vehicle for vehicle. Jose was great. I felt he really cared about us leaving as a satisfied customer. He was genuine in helping us find the right vehicle for our family and stay in our budget as well. The dealership also had an amazing promotion. I will definitely recommend my family and friends to come do business with Jose and family Hyundai! More

by JMoreno Verified Customer Verified Customer

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Excellent service and very helpful and great customer service and care! I was in and out in under two minutes service and care! I was in and out in under two minutes More

by TROYLAWRENCE33 Verified Customer Verified Customer

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We purchased an old but well-maintained used car. We appreciate the Chat function on their website (we were able to make a same-day appointment right away). We also appreciate that Jose P. (Sales rep We appreciate the Chat function on their website (we were able to make a same-day appointment right away). We also appreciate that Jose P. (Sales rep) studied the Carfax report and test-drove the car before our arrival; he was prepared to answer my questions! Jose and Al were generous enough to respect my wish to think about the purchase overnight. They also made it clear that even with a used-car purchase, they offer the same after services, which is very nice of them. We are very happy with our experience at Family Hyundai. More

by The Schneiders Verified Customer Verified Customer

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Jose was really polite and patient in explaining the operation and the controls of my new vehicle. Scott explained the financing in great detail and the importance of getting the maintenance on time and operation and the controls of my new vehicle. Scott explained the financing in great detail and the importance of getting the maintenance on time and at Family Hyundai. Al welcomed us politely and explained the optional items available. More

by nichiporuk.g Verified Customer Verified Customer

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Highly recommend Family Hyundai. Very professional and personable staff. Best experience we’ve had buying a car! Very professional and personable staff. Best experience we’ve had buying a car! More

by PALMERS9 Verified Customer Verified Customer

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