Jose Rocha Jr | Page 91

Feals like working with family I began in the 1980s bringing my 1982 Accord (purchased used) in for service. I was NEVER pushed to buy anything. They, beginning with Mike Ruggles, I began in the 1980s bringing my 1982 Accord (purchased used) in for service. I was NEVER pushed to buy anything. They, beginning with Mike Ruggles, cared about my welfare more than money. Sometimes if money was a little short for me, I would ask if a certain procedure could wait for the next service. Often whoever was helping me would say 'yes,' but then I always brought my vehicles in for regular service. After purchasing a used 2002 Odyssey in 2003, it began its regular visits to Manly Honda Service with the same great results. I can't say enough good about your service department. I will take my vehicles to no other service. I trust them 100%! Now to December 2017, after a left-turner cut the corner too short, damaging my Odyssey, and his insurance wanted to total it. I had a small dilemma, what they would pay me would just cover the repair & my Odyssey was 16 yrs old with 205,000 miles. Although it still ran great, I decided it was time to buy a new vehicle. I talked to Mandi Sumner in Customer Service Upgrade. She selected Cory McMurray to help me. I downsized to a 2018 CR-V Touring AWD. Cory has been very helpful and I really enjoyed working with him. He never pushed me to add items, just listened to my desires and put it together for me. As I completed the financing paperwork, Mike Ruggles and Cory led me to Dave Sambad. Dave is a very kind gentleman who explained the paperwork and warranties. I had already been pre-approved for the loan at RCU, so the paperwork was quick and easy. This is the first time I have purchased a vehicle from Manly Honda. Maybe because I have been coming to Manly for so many years & know so many by name, it was like working with family during this entire process. Thank you Mr. Manly for your faithful employees who take pride in their work & care for your customers. You can be very proud of your employees. They have earned you your 5 Star rating. They are the Top!! By the way, I REALLY LIKE my new CR-V! More

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Scheduled Maintenance My car was ready when promised. The staff was friendly and efficient. Waiting area was bright and cheerful. The shuttle will take you home (or to t My car was ready when promised. The staff was friendly and efficient. Waiting area was bright and cheerful. The shuttle will take you home (or to the mall, a theater, etc.) and also pick you up to retrieve your car. More

by CREVELING Verified Customer Verified Customer

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Very Friendly Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car wa Very good experience. The service department was very friendly and kept me informed the entire time during service so I knew what was going. My car was done sooner than expected. Would highly recommend. More

by jessicadecarlo84 Verified Customer Verified Customer

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Professional Service at a Reasonable Price I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean I made an appointment and was met when I arrived. Car moved to service area and job was completed quickly and professionally while waiting in a clean, comfortable lounge. Jose reviewed the work performed and asked if I had any questions. With coupon, price was very reasonable. More

by BILLINSR Verified Customer Verified Customer

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Informative service reps/Shuttle Service Good The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The The service reps were informative and seemed competent. They were able to relay the exact details of my service and the purpose for each item. The shuttle was very helpful in getting back to pick up my car. I noticed that riders do not tip the drivers as they should. These people driving you around would have a living wage if everyone gave them a dollar or even 50 cents. Let's all help each other. More

by Woodstock007 Verified Customer Verified Customer

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Good work identifying and correcting a manufacturer flaw The team at Manly had not seen this particular problem before, but when research revealed the flaw they were quick to schedule the needed repair, prov The team at Manly had not seen this particular problem before, but when research revealed the flaw they were quick to schedule the needed repair, providing a loaner for the two days required. When repair time stretched out a bit, they added an interior clean and car wash to the mix. Overall prompt and courteous experience, and car functions perfectly now. More

by dmf Verified Customer Verified Customer

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Just purchased a new Honda Odyseey 2018 My experience was excellent. I got superior service from Justin Allen in sales and Dave Sambad the finance manager. I got great price selling my 2016 Odyseey and a great deal for a new Odyseey2018. I'm very satisfied. More

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Great Service Once again a great service experience. Great crew. All associates very friendly and helpful. Will continue to use Manly Honda as our Service and sal Once again a great service experience. Great crew. All associates very friendly and helpful. Will continue to use Manly Honda as our Service and sales dealership. More

by GARYPIPER31 Verified Customer Verified Customer

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Great experience Luke and Jose are awesome! I always feel well taken care of and love the cleanliness of the facility as well as the friendliness of the staff. Luke and Jose are awesome! I always feel well taken care of and love the cleanliness of the facility as well as the friendliness of the staff. More

by MIKE.BRYANT Verified Customer Verified Customer

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Excellent Service I've been taking my 2005 CRV to Manly Honda in Santa Rosa since I purchased it. I've worked with both Bill Richardson and more recently, Jose Rocha Jr I've been taking my 2005 CRV to Manly Honda in Santa Rosa since I purchased it. I've worked with both Bill Richardson and more recently, Jose Rocha Jr. Both provide outstanding service. This last time, my car was making a funny noise when starting. Jose quickly thought to search my service records to see if the problem had been mentioned before. Sure enough the belt had been tagged for a recommended service. While the car was being serviced the repair tech noticed one of my tires was extremely low. He found a nail in the tire that I wasn't aware of. It was a twenty dollar fix instead of my needing to replace two tires. If you need to wait for a short service, like a basic oil change, the waiting room is clean and spacious. It's a relaxing environment to enjoy a cup of delicious coffee from their amazing coffee machine. Sometimes it's the small things that can make a real difference in your overall experience. I'd say that Manly Honda strives to be the best at what they do. They used to wash your car on top of everything else. I think they will be bringing that amazing service feature back in the future. It's wonderful to pick up a clean car. Thanks Manly Honda! More

by CWILD Verified Customer Verified Customer

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