Jose Tejada | Page 24

Great work and wonderful service. Great vehicles and amazing service. Will work with you on any circumstances. Grat people to talk to and you will leave the dealership in a vehicle sat Great vehicles and amazing service. Will work with you on any circumstances. Grat people to talk to and you will leave the dealership in a vehicle satisfied More

by Frankie Verified Customer Verified Customer

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Very Bad Experience. I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had proble I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had problems with it since. It has been in the shop with them at least 3 times and soon to be the fourth. They report that they are backed up and pretty much you have to make an appointment and you will be seen about a month later. That is ridiculous, how do you run a business this way? She constantly gets the run around, and when asked about speaking to management, she's told that they will be in the next day, when they are not, and sometimes I think they give fake names for management. Their communication and commitment to excellent customer service is lower than a grade F. The right hand does not know what the left hand is doing there most of the time. When she leaves messages for someone to call her in the service and/or sales dept, it is never returned. This is the first step, and I hope that someone, a real person in management there, sees this, and starts to fix it. If the dealership does not satisfy this issue, we will take it to the next level, either to corporate or attorney. We are tired of this and will no longer be tolerant with their short comings. More

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Recalls? No problem here. All American is one and done! Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that n Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that never happened. Thank you! More

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Awesome! I always take my vehicles in to All American Dodge of Odessa, and Jose Tejada always goes out of his was to help me and answer my questions. I really I always take my vehicles in to All American Dodge of Odessa, and Jose Tejada always goes out of his was to help me and answer my questions. I really appreciate all he does to make sure that my vehicle is taken care of, and that I know what is going on from the beginning to the end. Thank you Jose!! More

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Best Dealership ever My salesman was very nice and gave me exactly what i wanted they are alway stright up with me and never give me the runaround the General Manager also My salesman was very nice and gave me exactly what i wanted they are alway stright up with me and never give me the runaround the General Manager also came and saw me and made sure i was getting taken care of.. over all this dealership has the best customer service in Odessa More

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Service Sux The service here is the worst I've ever seen. Nothing but a bunch of lying chumps working in this place. Took one of my work trucks in for recalls a The service here is the worst I've ever seen. Nothing but a bunch of lying chumps working in this place. Took one of my work trucks in for recalls and computer upgrades and oil change after two weeks they said they had to order a part it would be in the next day and be ready the following Tuesday. Called left messages never got return call went to dealership to find out what the deal was nothing had been done to the truck the new rep I talked to said no parts had to be ordered for the repairs they were doing and the truck would be ready by the end of the day or next morning he would call when its ready. 2 days later call leave him message to call me never get a call back a week and half later finally go up there again because the sorry excuse of a rep don't believe in returning calls or flat a__ is ignoring me and I'm told the truck is ready, no reason as to why nobody can call and tell me or answer the phone. Get the truck back crawl underneath to see what all they did and see that the old oil filter is still on it so they never changed the oil but made sure to charge for it. Take it back tell them they didn't change the oil and the guy has a crappy attitude with me. Get the truck back go 30 miles and the check engine light is back on. Honestly don't think the truck ever got pulled into their shop and had anything done to it. Will never take another company truck or personal vehicle to this shop again. More

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Service Department The service people there are very courteous and friendly. I don't remember the person I dealt with when I took my truck for the oil change, but he did The service people there are very courteous and friendly. I don't remember the person I dealt with when I took my truck for the oil change, but he did excellent. I think it was Jason Etherton. Jose Tejada has always presented himself as a mature/professional individual. I don't have anything good to say about the managers for this department. They need to learn, from these two employees, as to how to treat customers. More

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Very good Courtesy and friendly staff very at front on what your vehicle needs if is already a few years old. Recommendations on service to keep vehicle running Courtesy and friendly staff very at front on what your vehicle needs if is already a few years old. Recommendations on service to keep vehicle running smooth More

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Oil Change Have the "Lifetime" oil change and it's been worth every penny of it. The dealership advises me of when I need other service and Maintenance on my ve Have the "Lifetime" oil change and it's been worth every penny of it. The dealership advises me of when I need other service and Maintenance on my vehicle... More

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I am in Jeep Service Department H*ll I am being kind giving this dealer one star. The service department sucks. My Jeep has been in their repair shop for warranty transmission service f I am being kind giving this dealer one star. The service department sucks. My Jeep has been in their repair shop for warranty transmission service for over a month. They will NOT return phone calls. I finally complained to Jeep and they assigned a client service representative to help me. Her calls are being ignored or when they do call her, they lie. She was told my Jeep would be ready on Friday then it would be ready on Tuesday. It still is not ready. Her manager is now involved and the dealership will not return her calls. It is March 1 and I have been without my vehicle for 31 days. Bring your car here and it will fall into a black hole. Remember, you have been warned. By the way, my Jeep is 34 months old and has 20,000 miles on it. More

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