Jose Tejada | Page 23

A OIL CHANGE I needed a oil change on my ram 3500.the work was done in a timely manner, the service people were polite. the waiting room was clean. I needed a oil change on my ram 3500.the work was done in a timely manner, the service people were polite. the waiting room was clean. More

by BBOOP7 Verified Customer Verified Customer

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poor customers service Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charge Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charged me for the tire rotation and I was told it was covered. More

by jmacosta49 Verified Customer Verified Customer

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All American/Lithia the WORST It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its driven. We take it in for service in case it still has warranty. Aaron is our rep. My husband tells him to check warranty FIRST before doing anything that costs money. If it's not covered, we will discuss repairs. He connects the code reader and sees its an O2 sensor. Gives my husband a paper to sign and says he will call before any costs are incurred to review. Two days later he calls to tell me that its a bad O2 sensor and an injection service is needed with a quoted price of $535 and some change and that its not covered under warranty. I ask what an injection service is. He doesn't know and I can hear him typing. He starts reading off some information and it becomes apparent that he is talking about injector cleaning. I ask if its an additive they put into the fuel system and he says yes. I decline and ask for the cost of the sensor replacement. Now my total is over $700. I cant understand why my total is higher now that I have declined a service. He states that the total includes a "diagnostic fee" and the repair. I ask what this diagnostic service entails and he cannot answer that. He patronizes me by stating "I don't know ma'am. i'm not a technician. Your car had over 10 codes on it." He begins reading off the codes which are all low tire pressure codes. Are you kidding me? Low tire pressure? I let him know that he should get a technician for me to speak to to understand what the $206 covers because if it only entails reading a code that shows low tire pressure and one potential O2 sensor malfunction, that is ludicrous. After arguments and telling me that technicians cannot talk to customers, he finally lets me speak to Jose, the manager. Jose explains that they utilize a volt meter to check voltage. We talk that through momentarily because that task certainly is very simple and can be accomplished within a mere minute or two. He says he's not sure I know what a volt meter it. I quickly let him know that we use volt meters daily in oil and gas so I am no stranger to their application and use. I ask why exactly my costs rose when I declined a service. He cannot answer that wholly and says that Aaron was likely telling me the cost of the just the sensor and not the diagnostic. I explain that Aaron was supposed to call before any costs were incurred and Jose states that my husband already signed a contract to pay the $206. I let them know to do no further repairs and I will be there to get my car. After speaking to my husband again, I ask if he agreed to pay any fees and he states that he did not, to his knowledge, agree to fees. Aaron was to call before any charges were incurred. He calls the dealership and asks for the signed paperwork. they state they cannot email it and we must return to the dealership. We arrive. Aaron produces a stack of paperwork with my husbands signature on it and proceeds to tell us that Jose has left, he will be handling it AND if we don't pay the diagnostic, they will be keeping my car. I ask for the information on the agreement to pay fees. There is a clause that states we will pay for repairs. No repairs were performed. None. However, there is a line item for a "diagnostic" for $160. Diagnosing an issue is not a repair and none of this was explained to my husband. He was simply told this is the paperwork to drop off, sign here, we will call you before we work on it and talk about warranty. Aaron states that the warranty is a three year warranty but they "had to run diagnostics" to evaluate warranty. It seems to me that with a VIN check, the three year warranty could have been ascertained simply by counting the age of the car but I digress. Another gentleman steps in "to handle it" until Jose gets back. He and I are still arguing over the "repairs" that were not performed when he states that the diagnostic fee is deducted from the repairs. I ask for clarity in that IF we have my car repaired, the 206 comes off the fees of the O2 sensor. He flips to a page and reviews line item by line item. I state again, OK this $206 comes off of the 500 O2 Sensor. Now he states NO that it does not. We go round and round with this conversation until Jose arrives. Jose steps in and eventually explains that if the car is repaired, there is no diagnostic fee. Just the costs of repairs. If the car is not repaired they collect the diagnostic fee. That makes perfect sense. Had they stated that in the beginning, none of this would have been an issue. Until I came in person and was adamant about answers, no one at the dealership explained that. I am certain that had I agreed to repairs, the diagnostic fee would have been added in as well. I come from a family of mechanics who drive NHRA Sportsman racecars. I have built engines my entire life and I do not just take someone's word for it on repairs, nor do I take those lightly and I am no stranger when it comes to talking repairs. A diagnostic is not a repair. The $206 fee they were attempting to collect was higher than what my husband had even signed on the paperwork. The paperwork reflected $160. We have had numerous poor experiences with Lithia/All American Dealerships and we will not return. Ever. It should be noted that we purchased a code reader and checked the sensor ourselves. We ran the diagnostics and they came back clear. The code cleared. I have purchased multiple vehicles from the dealership in Midland Texas and I won't ever purchase one again. I am disappointed and angry to say the least. The wording is vague and states repairs is what you're agreeing to. Diagnosing is not fixing an issue. A quick search for the All American/Lithia dealerships in this area will validate that I am not the only one who struggles with customer service. Moving forward, we will travel to have our Dodge/Ram/Jeeps worked on or simply complete the repairs ourselves. Currently we own the Challenger, a 3500 Ram, a 2015 Rubicon Jeep, and we are likely entering the marked to purchased a charger but it will NOT be from a local dealership. This will be the last headache that comes at the hands of a Lithia owned dealership. More

by ashmayfield86 Verified Customer Verified Customer

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good dealership for me nice clean place to do service ,I like the employees at all American dodge jeep Chrysler ram,i love my new 2019 ram 1500 4x4 nice clean place to do service ,I like the employees at all American dodge jeep Chrysler ram,i love my new 2019 ram 1500 4x4 More

by bronco196616 Verified Customer Verified Customer

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Great work and wonderful service. Great vehicles and amazing service. Will work with you on any circumstances. Grat people to talk to and you will leave the dealership in a vehicle sat Great vehicles and amazing service. Will work with you on any circumstances. Grat people to talk to and you will leave the dealership in a vehicle satisfied More

by Frankie Verified Customer Verified Customer

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Very Bad Experience. I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had proble I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had problems with it since. It has been in the shop with them at least 3 times and soon to be the fourth. They report that they are backed up and pretty much you have to make an appointment and you will be seen about a month later. That is ridiculous, how do you run a business this way? She constantly gets the run around, and when asked about speaking to management, she's told that they will be in the next day, when they are not, and sometimes I think they give fake names for management. Their communication and commitment to excellent customer service is lower than a grade F. The right hand does not know what the left hand is doing there most of the time. When she leaves messages for someone to call her in the service and/or sales dept, it is never returned. This is the first step, and I hope that someone, a real person in management there, sees this, and starts to fix it. If the dealership does not satisfy this issue, we will take it to the next level, either to corporate or attorney. We are tired of this and will no longer be tolerant with their short comings. More

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Recalls? No problem here. All American is one and done! Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that n Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that never happened. Thank you! More

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Awesome! I always take my vehicles in to All American Dodge of Odessa, and Jose Tejada always goes out of his was to help me and answer my questions. I really I always take my vehicles in to All American Dodge of Odessa, and Jose Tejada always goes out of his was to help me and answer my questions. I really appreciate all he does to make sure that my vehicle is taken care of, and that I know what is going on from the beginning to the end. Thank you Jose!! More

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Best Dealership ever My salesman was very nice and gave me exactly what i wanted they are alway stright up with me and never give me the runaround the General Manager also My salesman was very nice and gave me exactly what i wanted they are alway stright up with me and never give me the runaround the General Manager also came and saw me and made sure i was getting taken care of.. over all this dealership has the best customer service in Odessa More

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Service Sux The service here is the worst I've ever seen. Nothing but a bunch of lying chumps working in this place. Took one of my work trucks in for recalls a The service here is the worst I've ever seen. Nothing but a bunch of lying chumps working in this place. Took one of my work trucks in for recalls and computer upgrades and oil change after two weeks they said they had to order a part it would be in the next day and be ready the following Tuesday. Called left messages never got return call went to dealership to find out what the deal was nothing had been done to the truck the new rep I talked to said no parts had to be ordered for the repairs they were doing and the truck would be ready by the end of the day or next morning he would call when its ready. 2 days later call leave him message to call me never get a call back a week and half later finally go up there again because the sorry excuse of a rep don't believe in returning calls or flat a__ is ignoring me and I'm told the truck is ready, no reason as to why nobody can call and tell me or answer the phone. Get the truck back crawl underneath to see what all they did and see that the old oil filter is still on it so they never changed the oil but made sure to charge for it. Take it back tell them they didn't change the oil and the guy has a crappy attitude with me. Get the truck back go 30 miles and the check engine light is back on. Honestly don't think the truck ever got pulled into their shop and had anything done to it. Will never take another company truck or personal vehicle to this shop again. More

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