Jose Tejada | Page 23

Service Personnel’s very attentive , polite,and very helpful.they called when service was done and they also did what they promised,,would recommend them to a Personnel’s very attentive , polite,and very helpful.they called when service was done and they also did what they promised,,would recommend them to all family members More

by DIABLOS.1975 Verified Customer Verified Customer

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Friendly staff . Every time I go there's smile in everyone. Even though they are short in personnel they manage to work as fast as they can. . Every time I go there's smile in everyone. Even though they are short in personnel they manage to work as fast as they can. More

by yaranunez Verified Customer Verified Customer

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not happy with service we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in th we took our truck in for a recall and to do it's routine oil change, and while it was there we mentioned that we thought we were hearing a noise in the front passenger tire, if they'd check that also, the appointment for this recall was made 3 months prior to 07/5/19 with a service advisor that no longer works at lithia, she didn't make the appointment like she'd told us she was , when we arrived to leave the truck the service dept. didn't even know we were coming , i told them i had an appt. they looked it up and it was no where in the system. he said it's ok though we 're just a little busy right now but we can have it by monday 7/8/19, i told him actually we are going out of town and won't be back to pick it up until 7/15/19 he said oh ok that will be plenty of time to get it ready we will have it ready for you. We left content knowing they'd have plenty of time to finish our truck and not feel rushed. on 7/10/19 we get a call from lithia saying they couldn't find the noise we heard in the tire, so my husband told them ok that's fine , but they said they'd go ahead and do the other stuff that was listed on our truck. When we arrived on 07/15/19 around 5:30pm to pick our truck up, first of all they couldn't find it, which made my husband pretty upset, then when it was finally found the service advisor said nothing had been done on it, that it was waiting to be test driven for the noise in the hub, i told him no! we spoke to someone here about that and they said they would have it ready and the original stuff done (recall and oil change) to it, he said i don't know then, while i'm arguing with him another advisor speaks up (jose Tejada) and asks what the problem is , i start telling him and he says no actually i drove it and didn't find any noise so we were waiting for a test drive on it with the owner to see what noise they were hearing , i said ok and we told them over the phone to forget it if you didn't hear it , but that was'nt what the original appt, was for so why wasn't the recall and oil change done it's been here over a week? He said i don't know jason has left for the day, i said well we left this truck over a week and were told it would be ready to pick up on 7/15/19 and we need this truck for work tomorrow and it's not ready, he said well i can have it ready for you in the morning i'll get the service guys to fix it first thing and call you, i never heard back from him on 7/16/19 so i called up to lithia about 3pm and was told he was busy, after i called his number from his card first so i left a message and asked for him to call me back, at this point i'm already furious with the service we've gotten from lithia, he never called me back but around 4pm my husband was called that the truck was ready. Seems like there's a lack of communication at this service dept. appointments aren't made when they say they are, the vehicles are never able to be found when we're there to pick them up, no one has a word here or it means nothing they never , ever come thru with what they say they are going to do, can't be trusted period. The turn around on service advisors is awful and that is the first thing they ask when you're there for service who's your service advisor?, well it's never the same one since they don't last so i don't even know why we are asked that, so if our advisors aren't there anymore then what happens no ones knows squat about the vehicles and if they're getting the work done or not, someone should pick up on that , all this lack of communication and disorganization at the service department needs to be worked out it's awful and i'm very dissatisfied with all american dodge of odessa. More

by a_diasi Verified Customer Verified Customer

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Worst experience This was honestly the worst experience purchasing a car. I would not recommend this dealership at all. A lot of mis communication, un experienced s This was honestly the worst experience purchasing a car. I would not recommend this dealership at all. A lot of mis communication, un experienced salesmen, and unprofessional managers. More

by aaliyahcarrasco1 Verified Customer Verified Customer

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Great service! This jeep is driven primarily by my son, and he really likes the service which have been provided. The whole experience has been great in the purchase This jeep is driven primarily by my son, and he really likes the service which have been provided. The whole experience has been great in the purchase of the vehicle. More

by GARZAL2000 Verified Customer Verified Customer

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Car still unavailable to operate Took my vehicle back and forth plenty of times and they take forever and give you the run around for your car to come back out exactly the same Took my vehicle back and forth plenty of times and they take forever and give you the run around for your car to come back out exactly the same More

by kalebmartinez266 Verified Customer Verified Customer

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A OIL CHANGE I needed a oil change on my ram 3500.the work was done in a timely manner, the service people were polite. the waiting room was clean. I needed a oil change on my ram 3500.the work was done in a timely manner, the service people were polite. the waiting room was clean. More

by BBOOP7 Verified Customer Verified Customer

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poor customers service Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charge Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charged me for the tire rotation and I was told it was covered. More

by jmacosta49 Verified Customer Verified Customer

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All American/Lithia the WORST It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its driven. We take it in for service in case it still has warranty. Aaron is our rep. My husband tells him to check warranty FIRST before doing anything that costs money. If it's not covered, we will discuss repairs. He connects the code reader and sees its an O2 sensor. Gives my husband a paper to sign and says he will call before any costs are incurred to review. Two days later he calls to tell me that its a bad O2 sensor and an injection service is needed with a quoted price of $535 and some change and that its not covered under warranty. I ask what an injection service is. He doesn't know and I can hear him typing. He starts reading off some information and it becomes apparent that he is talking about injector cleaning. I ask if its an additive they put into the fuel system and he says yes. I decline and ask for the cost of the sensor replacement. Now my total is over $700. I cant understand why my total is higher now that I have declined a service. He states that the total includes a "diagnostic fee" and the repair. I ask what this diagnostic service entails and he cannot answer that. He patronizes me by stating "I don't know ma'am. i'm not a technician. Your car had over 10 codes on it." He begins reading off the codes which are all low tire pressure codes. Are you kidding me? Low tire pressure? I let him know that he should get a technician for me to speak to to understand what the $206 covers because if it only entails reading a code that shows low tire pressure and one potential O2 sensor malfunction, that is ludicrous. After arguments and telling me that technicians cannot talk to customers, he finally lets me speak to Jose, the manager. Jose explains that they utilize a volt meter to check voltage. We talk that through momentarily because that task certainly is very simple and can be accomplished within a mere minute or two. He says he's not sure I know what a volt meter it. I quickly let him know that we use volt meters daily in oil and gas so I am no stranger to their application and use. I ask why exactly my costs rose when I declined a service. He cannot answer that wholly and says that Aaron was likely telling me the cost of the just the sensor and not the diagnostic. I explain that Aaron was supposed to call before any costs were incurred and Jose states that my husband already signed a contract to pay the $206. I let them know to do no further repairs and I will be there to get my car. After speaking to my husband again, I ask if he agreed to pay any fees and he states that he did not, to his knowledge, agree to fees. Aaron was to call before any charges were incurred. He calls the dealership and asks for the signed paperwork. they state they cannot email it and we must return to the dealership. We arrive. Aaron produces a stack of paperwork with my husbands signature on it and proceeds to tell us that Jose has left, he will be handling it AND if we don't pay the diagnostic, they will be keeping my car. I ask for the information on the agreement to pay fees. There is a clause that states we will pay for repairs. No repairs were performed. None. However, there is a line item for a "diagnostic" for $160. Diagnosing an issue is not a repair and none of this was explained to my husband. He was simply told this is the paperwork to drop off, sign here, we will call you before we work on it and talk about warranty. Aaron states that the warranty is a three year warranty but they "had to run diagnostics" to evaluate warranty. It seems to me that with a VIN check, the three year warranty could have been ascertained simply by counting the age of the car but I digress. Another gentleman steps in "to handle it" until Jose gets back. He and I are still arguing over the "repairs" that were not performed when he states that the diagnostic fee is deducted from the repairs. I ask for clarity in that IF we have my car repaired, the 206 comes off the fees of the O2 sensor. He flips to a page and reviews line item by line item. I state again, OK this $206 comes off of the 500 O2 Sensor. Now he states NO that it does not. We go round and round with this conversation until Jose arrives. Jose steps in and eventually explains that if the car is repaired, there is no diagnostic fee. Just the costs of repairs. If the car is not repaired they collect the diagnostic fee. That makes perfect sense. Had they stated that in the beginning, none of this would have been an issue. Until I came in person and was adamant about answers, no one at the dealership explained that. I am certain that had I agreed to repairs, the diagnostic fee would have been added in as well. I come from a family of mechanics who drive NHRA Sportsman racecars. I have built engines my entire life and I do not just take someone's word for it on repairs, nor do I take those lightly and I am no stranger when it comes to talking repairs. A diagnostic is not a repair. The $206 fee they were attempting to collect was higher than what my husband had even signed on the paperwork. The paperwork reflected $160. We have had numerous poor experiences with Lithia/All American Dealerships and we will not return. Ever. It should be noted that we purchased a code reader and checked the sensor ourselves. We ran the diagnostics and they came back clear. The code cleared. I have purchased multiple vehicles from the dealership in Midland Texas and I won't ever purchase one again. I am disappointed and angry to say the least. The wording is vague and states repairs is what you're agreeing to. Diagnosing is not fixing an issue. A quick search for the All American/Lithia dealerships in this area will validate that I am not the only one who struggles with customer service. Moving forward, we will travel to have our Dodge/Ram/Jeeps worked on or simply complete the repairs ourselves. Currently we own the Challenger, a 3500 Ram, a 2015 Rubicon Jeep, and we are likely entering the marked to purchased a charger but it will NOT be from a local dealership. This will be the last headache that comes at the hands of a Lithia owned dealership. More

by ashmayfield86 Verified Customer Verified Customer

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good dealership for me nice clean place to do service ,I like the employees at all American dodge jeep Chrysler ram,i love my new 2019 ram 1500 4x4 nice clean place to do service ,I like the employees at all American dodge jeep Chrysler ram,i love my new 2019 ram 1500 4x4 More

by bronco196616 Verified Customer Verified Customer

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