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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 24

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
271 Reviews
4.8

271 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

271 Reviews of Jose Teran

September 03, 2023

Dealership Rating
Employee Rating

I cannot appreciate them enough for ensuring my family and I had a program vehicle to use at our disposal. While they troubleshooted and made repairs to our CT5. Brian with the concierge team was very hel More

by firstsolo380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , Brian with Concierge

Print
Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 02, 2023

Dealership Rating
Employee Rating

I have had a great experience with the service department at big star Cadillac here More

by DNEWK79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Print
Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 02, 2023

Dealership Rating
Employee Rating

The service I received with big star Cadillac was a great experience...jose made it so easy for me.. More

by andrewojeda233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 02, 2023

Dealership Rating
Employee Rating

Service and Sales is wonderful. However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Print
Sep 05, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

Sep 05, 2023

jobemarvin1959 responded

Big CADILLAC IS GREAT TRAM AS WELL SALES SERVICE MANAGER BOBBY AND ALSO MAKING SURE NOT INCONVENIENT WITHOUT CAR LOANERS AVAILABLE. THANK YOU BIG STAR

September 02, 2023

Dealership Rating
Employee Rating

Communication and follow up was great! Jose took care of us and had speedy service More

by hryfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 05, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 31, 2023

Dealership Rating
Employee Rating

Easy in fast efficient service and easy out. Jose was my service advisor and was very friendly and professional! More

by JZETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 01, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 31, 2023

Dealership Rating
Employee Rating

Had an appointment at 9 am for an alignment on a brand new car and had to wait almost 4 hours for it to be done…I know I’m not the only customer but I was told it was 2 hours tops..so yeah not very good More

by jcgonzalez26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 01, 2023

Big Star Cadillac responded

Thank you for your feedback. Due to our sales growth, we have simply outgrown our current service facility. The good news is that within a few short weeks we will doubling our current service capacity; and not a day to soon. Meanwhile we do applogize for the wait and we promise to do better. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 30, 2023

Dealership Rating
Employee Rating

The service was great. The time estimate for repair was correct. The car wash made it look good.. Thanks More

by CEANDERS22857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Print
Aug 31, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 29, 2023

Dealership Rating
Employee Rating

Went above and beyond when it came time to service our 2023 Cadillac Escalade. He is the best. More

by steven75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, George Castillo

Print
Aug 29, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 28, 2023

Dealership Rating
Employee Rating

Efficient friendly and fast,! Drove us to the Baybrook Mall and picked us up when we called! More

by ROSEC1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial

Print
Aug 29, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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