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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 25

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

August 25, 2023

Dealership Rating
Employee Rating

Very nice people and excellent service, along with a well appointed waiting room made for a comfortable visit. More

by debbiemallettangel
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 25, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 25, 2023

Dealership Rating
Employee Rating

Convenient, easy and respected my time. They gave e me an approximate time and delivered before the estimated time. More

by ALEX S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 25, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 24, 2023

Dealership Rating
Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pierce, Ruben Cauton, Iriam Diaz, Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

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Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 24, 2023

Dealership Rating
Employee Rating

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Report | Print
Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2023

Dealership Rating
Employee Rating

Excellent customer service in a great professional environment with great product and a friendly staff. More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Keith Mujica, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Casie Shores, Bobby Miller, Raven Rasberry , zzJeff zzDial, Amelia Gulli

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Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2023

Dealership Rating
Employee Rating

Mr. Teran acted in a discourteous and unprofessional manner. A true professional would have known what this visit was about, greeted me at my vehicle, and escorted me to the service desk. More

by mevqaqc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 21, 2023

Big Star Cadillac responded

Thank you for your review and bringing this to my attention. Please reach out to me directly with your best contact information so that I can better understand your concern. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 19, 2023

Dealership Rating
Employee Rating

Mark is a very nice guy he helps his customers a lot I been dealing with him for a while and I have brought many cars from so I thank him for everything he does he will go a extra mile to keep his.custome More

by MERLINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Mike Pierce, Lisa Velasco, Benito Sanchez, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller , zzJeff zzDial

Report | Print
Aug 21, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 18, 2023

Dealership Rating
Employee Rating

Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

Report | Print
Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

August 18, 2023

Dealership Rating
Employee Rating

Nice young man. Not pushy but professional . Recall complete in a few hours. I’m happy with your service!❤️ More

by SAHINSON.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 18, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 18, 2023

Dealership Rating
Employee Rating

Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

Report | Print
Aug 18, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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