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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 23

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

September 22, 2023

Dealership Rating
Employee Rating

The only thing is it took a long time for them to look at the car. More

by dewittjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

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Sep 22, 2023

Big Star Cadillac responded

Thank you for your review. We apologize for any gaps in communication. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director

September 17, 2023

Dealership Rating
Employee Rating

Fantastic visit. All as promised, job done right! I will be back for sure next service! More

by PREMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

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Sep 18, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 15, 2023

Dealership Rating
Employee Rating

I was able to schedule my service needs online. It was my first time getting my car serviced here and I was pleased overall. More

by martinma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial

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Sep 15, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 15, 2023

Dealership Rating
Employee Rating

Mr. Bobby is the best serviceman I’ve every encountered & I pray he never retires! He always keeps me informed on the status of my vehicle & I truly appreciate him for that. I also appreciate the rental car More

by LoisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr , zzKarah zzGonzales

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Sep 15, 2023

Big Star Cadillac responded

Thank you, Lois. Happy to hear that Bobby provided you with such a positive experience. Please send me a note on what we can do on your next visit to earn 5-Stars as we are focused on continous improvement. Jason Wilson, jwilson1@bigstarcadllac.com, Service Director.

September 13, 2023

Dealership Rating
Employee Rating

Got my oil change done very quickly! Jose was great and very helpful. Would 100% recommend this service department. Work with Jose! More

by matthew.morris.corp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 14, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 09, 2023

Dealership Rating
Employee Rating

The dealership is awesome. I have bought my last to cadillacs from this Big Star. More

by CECBLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Report | Print
Sep 11, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 09, 2023

Dealership Rating
Employee Rating

This has been the most disappointing experience that continues. I wish I could submit 0 stars, but I had to select one. More

by AmeliaMartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 11, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 06, 2023

Dealership Rating
Employee Rating

Believe I left with another problem very strong gas smell ever since I picked up my vehicle More

by LAPRADECHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: zzJeff zzDial

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Sep 06, 2023

Big Star Cadillac responded

Thank you for sharing your thoughts and we apologize for any inconvenience. Please contact us at your earliest convenience to schedule a recheck at https://www.bigstarcadillac.com/serviceapptform/ or by calling 281.819.4730.

Sep 06, 2023

LAPRADECHAD responded

Got my truck back and ever since I left the smell of gas is extremely strong. I need to take it back I know that is not correct

September 05, 2023

Dealership Rating
Employee Rating

Very efficient on what they do and love the quality of service I recieve each time More

by BOGANHOUSTON2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller , Luis

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Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 03, 2023

Dealership Rating
Employee Rating

I cannot appreciate them enough for ensuring my family and I had a program vehicle to use at our disposal. While they troubleshooted and made repairs to our CT5. Brian with the concierge team was very hel More

by firstsolo380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , Brian with Concierge

Report | Print
Sep 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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