Justin Prather

Purchased a 2026 Cherokee on 9/5. Usual price negotiation nonsense. Still waiting on the 2nd key which the sales team said was lost and is now on back order. No contact to date on Usual price negotiation nonsense. Still waiting on the 2nd key which the sales team said was lost and is now on back order. No contact to date on scheduling included oil changes. More

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Great when I dealt with Jose. Sometimes he is tough to get a hold of since he's busy and there's no one to help answer phones or answer general questions. Sometimes he is tough to get a hold of since he's busy and there's no one to help answer phones or answer general questions. More

by inglesm62 Verified Customer Verified Customer

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First of all I want to say my service advisor. Justin , is the BEST! asked many questions regarding my service and just overall concern for my vehicle The tech that worked on my car was also over Justin , is the BEST! asked many questions regarding my service and just overall concern for my vehicle The tech that worked on my car was also over the top thorough as well . I have another dodge dealer within minutes of my home however WE choose to drive extra mileage to come to Leesburg and not to mention their awesome sales TEAM and I mean they are a team! Can't say enough good things about this dealership.I recommend them as much as I can. More

by bacala28 Verified Customer Verified Customer

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Totally professional Great customer service I would come back again Vince was a pleasure to work with come back again Vince was a pleasure to work with More

by tonygerardwilson Verified Customer Verified Customer

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We have bought 3 jeeps from this dealership. From the moment you park, staff is friendly, attentive and not pushy at all. Every employee there is knowledgeable, professional and honest. I highly From the moment you park, staff is friendly, attentive and not pushy at all. Every employee there is knowledgeable, professional and honest. I highly recommend this dealership. And if you go, Ask for Elias. He is the best salesman and will treat you right! More

by jilllee06 Verified Customer Verified Customer

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Great car buying experience. Chris Graf was great. No complaints-Great customer service from all depts~ sales, service and finance. Chris Graf was great. No complaints-Great customer service from all depts~ sales, service and finance. More

by lucky2birish Verified Customer Verified Customer

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Our experience with CDJR of Leesburg started with pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, pressure to buy something we didn't need. Sales rep Chris Clark told us the Premium Protect Plus plan was required on all their vehicles — it wasn't, and we later confirmed in writing, from the plan's own claims supervisor, that it wouldn't have been valid on our car anyway due to an aftermarket wrap. There was also an inconsistency in the vehicle's disclosed history that we caught before signing — only because we ran our own independent history check rather than relying on what we were handed. My advice to any buyer here: pull your own vehicle history report from more than one source before you sign anything. The issue ultimately got resolved to our satisfaction, and we credit the dealership for that. The deal nearly fell apart when finance rep Justin Prather told us it was being cancelled. Justin was removed, and finance manager MJ stepped in — getting the corrected paperwork finalized wasn't the smoothest process, but he got it done. GM James Cavialto ("JC") worked through the substantive fixes, correcting the pricing and removing the invalid protection plan, to get us to terms we could accept. After delivery, the drive home to Pennsylvania was rough: a tire with a slow leak needed repeated air top-offs for hours, and the car threw a rare oil pump warning that escalated overnight from "OK to drive" to "power reduced." The tire went flat overnight, then blew out and cracked the wheel on our way to get it checked. CDJR covered the tow and the full wheel/tire replacement, north of $2,300, which we appreciated. The car arrived without a charger, and the gift cards we received ended up covering an unplanned hotel stay rather than being a bonus. We later tried to enroll the wheels in Tesla's protection plan but were declined because the tires measured under the 75% tread threshold. We asked pre-owned manager Tim if the dealership could help with that cost given everything; he declined, saying the store had already gone above and beyond. Bottom line: high-pressure tactics and misinformation early, a GM who genuinely fixed the real problems once escalated, and a rough tail end. Do your own history research before you buy. More

by dgrate321 Verified Customer Verified Customer

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Carlos is the absolute Greatest Service Advisor! I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. More

by GRANT Verified Customer Verified Customer

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We’ve purchased many vehicles from Bill Bryan and NEVER got the service they gave us. Highly recommend your dealership And our salesperson as well. got the service they gave us. Highly recommend your dealership And our salesperson as well. More

by leesa1960 Verified Customer Verified Customer

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I love CDJR for their great sales and service team! They are very attentive and friendly. They are very attentive and friendly. More

by dpfdome22 Verified Customer Verified Customer

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