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Jose Valdes

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Jose Valdes

Service Advisor

CDJR of Leesburg

3401 US-441
Fruitland Park, FL 34731

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4.5

828 Reviews

Overview Reviews (828) Inventory (446)

4.5

828 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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828 Reviews of Jose Valdes

March 09, 2026

Dealership Rating

Employee Rating

Staff were pleasant and knowledgeable regarding the needs of my vehicle. The work was done as promised and completed on time. Happy I chose to have my vehicle serviced at CDJR of Leesburg. of my vehicle. The work was done as promised and completed on time. Happy I chose to have my vehicle serviced at CDJR of Leesburg. More

by VKUBASIAK

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 09, 2026 -

CDJR of Leesburg responded

We’re glad our team provided knowledgeable and timely care for your Dodge. It’s great to hear the work was completed as promised. Thank you for trusting us with your service needs, and we look forward to your next visit.

February 09, 2026

Dealership Rating

Employee Rating

Very attentive and communicative staff that made our experience pleasant and they respected our inconvenience and our time. experience pleasant and they respected our inconvenience and our time. More

by craigsimons911pc

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Feb 09, 2026 -

CDJR of Leesburg responded

It’s wonderful to hear our attentive and communicative team respected your time and made purchasing your new Jeep Grand Wagoneer a smooth experience. Thank you for sharing this feedback. Please let us know if we can assist you again in the future.

February 02, 2026

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Employee Rating

Service was excellent but getting the rental car was a hassle and took a long time. We ended up being charged $25.00 for the rental hassle and took a long time. We ended up being charged $25.00 for the rental More

by ALICECHAMPAGNE55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2026 -

CDJR of Leesburg responded

We are very happy to have provided you with a positive experience and apologize for the time and inconvenience of getting a rental. We sincerely value your business and look forward to your next visit.

Feb 04, 2026 -

ALICECHAMPAGNE55 responded

I don’t understand why we had to pay $25.00 toward a rental car when the reason we needed was for a recall. I think Chrysler should pay all cost for a recall.

January 31, 2026

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Employee Rating

The service was not good. They overcharged me.. they found problems that were never there. They overcharged me.. they found problems that were never there. More

by Jimmy

Verified Customer

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Feb 04, 2026 -

CDJR of Leesburg responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jimmy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Feb 04, 2026 -

CDJR of Leesburg responded

January 27, 2026

Dealership Rating

Employee Rating

Jose stepped up with Shannon being out sick. Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in se Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in service so had to stop by the dealership to check it out. Jose was great at the end as well with the final billing and reconciling the warranty items. More

by davidaedwards1011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 27, 2026 -

CDJR of Leesburg responded

David, we are pleased to hear that Jose was available to help you navigate your service experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal completely. we’d love the opportunity to get more details to see if we can improve this for you and others.

January 24, 2026

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Great job. This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the process and answer my questions. More

by virginias.cheivert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 24, 2026 -

CDJR of Leesburg responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 22, 2026

Dealership Rating

Employee Rating

Shane was personable , helpful and always kept me informed The shuttle service was timely. A good experience with your service department informed The shuttle service was timely. A good experience with your service department More

by stowebl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shane

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Jan 22, 2026 -

CDJR of Leesburg responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at CDJR of Leesburg to be a positive one. Please don't hesitate to reach out if you need anything else.

January 16, 2026

Dealership Rating

Employee Rating

I would NOT recommend Jose as a service advisor to ANYONE!!! He has poor customer service and communication skills!! ANYONE!!! He has poor customer service and communication skills!! More

by tessie_dal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joanna Szewczuk, Medi Jabin

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Jan 18, 2026 -

CDJR of Leesburg responded

We appreciate your business, Tessie. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

January 10, 2026

Dealership Rating

Employee Rating

Jose Valdez in service is a great asset to cdjr and I always seek Jose for service on my RAM. always seek Jose for service on my RAM. More

by rtaboas8@hotmail.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie March, Yadiel Valdes

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Jan 10, 2026 -

CDJR of Leesburg responded

Thank you for choosing CDJR of Leesburg. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 09, 2026

Dealership Rating

Employee Rating

they took a little longer than expected 2 hours and 45 minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in the repair order of the oil change beside that everything went great great service department especially the writer More

by DAVIDR2CHALLAGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael McArthur, Tiffany Stouder, Carlos Mendoza, Katie March, Otto Zimmerman, Yadiel Valdes, Mike Little, Roger Harris, Ryan Swoll

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Jan 09, 2026 -

CDJR of Leesburg responded

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