Jose Valdes | Page 4

Jose stepped up with Shannon being out sick. Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in se Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in service so had to stop by the dealership to check it out. Jose was great at the end as well with the final billing and reconciling the warranty items. More

by davidaedwards1011 Verified Customer Verified Customer

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Great job. This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the process and answer my questions. More

by virginias.cheivert Verified Customer Verified Customer

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Shane was personable , helpful and always kept me informed The shuttle service was timely. A good experience with your service department informed The shuttle service was timely. A good experience with your service department More

by stowebl Verified Customer Verified Customer

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I would NOT recommend Jose as a service advisor to ANYONE!!! He has poor customer service and communication skills!! ANYONE!!! He has poor customer service and communication skills!! More

by tessie_dal Verified Customer Verified Customer

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Jose Valdez in service is a great asset to cdjr and I always seek Jose for service on my RAM. always seek Jose for service on my RAM. More

by rtaboas8@hotmail.com Verified Customer Verified Customer

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they took a little longer than expected 2 hours and 45 minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in minutes to change my oil but that's the dealership for you and a broke one of my spokes in my custom wheels which they promised to replace a road in the repair order of the oil change beside that everything went great great service department especially the writer More

by DAVIDR2CHALLAGER Verified Customer Verified Customer

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Sale representatives were absolutely wonderful but service department needs to get it together. Bought my truck 12/13/25 after 3 days smelled pure mold and found water leaking in the truck. Found that service department needs to get it together. Bought my truck 12/13/25 after 3 days smelled pure mold and found water leaking in the truck. Found that my carpet was soaked and mildew growing in between. Also u can hear water under cab. Had my wife video tape while we drove around. You can hear the water running from one side of the truck to the other. Vents in the back of the cab seal had been dry rotted. Antenna fin on top of truck also was leaking and soaking my liner around the window plus the rear brake light was leaking. I found all the issues and called dealership to let them know and they told me to bring it back. I have pics and videos to prove it all. We dropped the truck off to the service department and wrote down everything I found. After 24 hours received text from Jose and Tuff. Telling me it was my rear brake light on the cab and ordered part to replace. I sent the pics and videos to Jose cause again that wasn’t the only issue. Got no response for 24 hours. So, I called to speak to Jose. I asked Jose did you see the videos and he said he did. His response was he could only go by what his tech found. So in other words, they didn’t do what needed to be done. They had my truck from Sunday to Wednesday on Xmas Eve. With that being said, The Service department does not go up and beyond to find or fix the problem for their customers. Minimum work as possible. My son and I took the truck apart piece by piece and scrubbed mildew out. Dried out the truck which took 36 hours to do so..ORDERED the parts from Toyota of Clermont and replaced the vents myself that the service department didn’t do because they couldn’t do it or they was just that incompetent to complete task! Service department at Toyota was helpful and understanding! More

by sheltonhellas Verified Customer Verified Customer

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Service rep was great. Offered amenities while waiting. Staff making coffee and cleaning were super nice. Offered amenities while waiting. Staff making coffee and cleaning were super nice. More

by pgriffith15 Verified Customer Verified Customer

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I always feel comfortable and relaxed coming in to CDJR of Leesburg because I know my vehicle is in good hands. Always fast, friendly, courteous customer service. of Leesburg because I know my vehicle is in good hands. Always fast, friendly, courteous customer service. More

by ROCKETIIIGRECO Verified Customer Verified Customer

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Jose was a wonderful service adviser. ,but the amount of time 3 1/2 days for a battery change out in unacceptable. I understand some diagnostics take time. But not a battery. ,but the amount of time 3 1/2 days for a battery change out in unacceptable. I understand some diagnostics take time. But not a battery. More

by kj5star Verified Customer Verified Customer

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