Jose Valdes | Page 5

Jose, the service rider, service technician did an excellent job in staying in communication with me. The issue with our truck needed additional parts that were on backorder, Jose assessed the truck a excellent job in staying in communication with me. The issue with our truck needed additional parts that were on backorder, Jose assessed the truck and said that we should be able to continue using it while waiting for the parts to come in which was a blessing because of the fact that we used the truck for work. When the parts that arrived, he notified us and scheduled the truck for the repair. It was done quicker than he had expected it to be completed, and we were very pleased with that. More

by bvanhoose11 Verified Customer Verified Customer

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They were fast and efficient in getting the job done and getting my vehicle back to me. It was very appreciated getting my vehicle back to me. It was very appreciated More

by dksjamesgang Verified Customer Verified Customer

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Your shop rate is exceedingly high over one hundred dollars to install a battery Never again. dollars to install a battery Never again. More

by sprs33 Verified Customer Verified Customer

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Great service and Jose was able to still honor my old Bill Bryan Warranty I thought was lost. Bill Bryan Warranty I thought was lost. More

by inglesm62 Verified Customer Verified Customer

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Service techs are very good, however when I call about problems such as recalls, managers never call me back! problems such as recalls, managers never call me back! More

by cschafer665 Verified Customer Verified Customer

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I recently had my jeep serviced at CDJR-Leesburg, after obtaining misdiagnosis and wrongful task service from Wildwood Tires costing me unreasonable amount of money and time including extensive car rental obtaining misdiagnosis and wrongful task service from Wildwood Tires costing me unreasonable amount of money and time including extensive car rental fees. Jose Valdes took the time to listen to my concerns and thoroughly explain the necessary repairs, fixing the unnecessary error repairs Wildwood Tires had caused. He provided a detailed estimate upfront and kept me informed throughout the entire process. Jose Valdes along with the technicians handled my car with utmost care and precision, ensuring that every aspect of the service was carried out flawlessly. They efficiently diagnosed the problems and communicated with me every step of the way, ensuring that I understood what needed to be done and why. This level of transparency and communication gave me confidence that my car was in good hands. The entire process was streamlined, saving me precious time and providing peace of mind. I was impressed by the attention to detail and dedication demonstrated by the service team. In conclusion, my recent car service experience was nothing short of remarkable. The service provider proved their professionalism and dedication to delivering top-notch service. They set an excellent example for the industry and have earned my trust and highest recommendation. I will definitely be returning for any future car service needs and encourage others to do the same. More

by Emz D. Verified Customer Verified Customer

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Previous visits have been 5 star, but this time was disappointing - RO# 74597 !! The tech declared the brake fluid 'dirty' and recommended replacement even tho: #1 he never took the cap off & just disappointing - RO# 74597 !! The tech declared the brake fluid 'dirty' and recommended replacement even tho: #1 he never took the cap off & just 'looked' at the yellow/opaque container and #2 this service was done at YOUR facility just a few months ( ~300 miles) ago !!!! Makes me question just how valid your service recommendations are. I will certainly scrutinize any future maintenance recommendations ! Heard a strange noise all the way home, popped the hood to find the brake fluid trim cover had not been put back on and was just clattering about on the main cowl. Not the end of the world, but certainly not up to the standards I've come to expect from your facility. More

by concerned-citizen Verified Customer Verified Customer

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Excellent service department with curteous service advisors. I've had.work done [n both my Jeep vehicles repaired there and never had any problems after repairs were completed. advisors. I've had.work done [n both my Jeep vehicles repaired there and never had any problems after repairs were completed. More

by midiman88 Verified Customer Verified Customer

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We were treated with respect. Service was very good and timely. I highly recommend this dealership to others. Service was very good and timely. I highly recommend this dealership to others. More

by janmillen Verified Customer Verified Customer

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Carlos is polite and efficient. I ask for him every time I come to the dealership. I ask for him every time I come to the dealership. More

by User-8608dd62a9 Verified Customer Verified Customer

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