Jose Valdes | Page 8

This service department is top notch. It's what keeps me loyal to this dealership. Thank you Jose and Justin. It's what keeps me loyal to this dealership. Thank you Jose and Justin. More

by MULLIGAN5583 Verified Customer Verified Customer

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Once again I found myself in need of vehicle service while in The Villages. Because I have used this dealership previously I returned to them. I was assigned the same Service Advisor, Jose. I did receiv while in The Villages. Because I have used this dealership previously I returned to them. I was assigned the same Service Advisor, Jose. I did receive the link from the Service Technician who complete the diagnostic review the morning of my scheduled appointment. (appt 7:30 am, review received 11am) I was told my advisor would reach out shortly. I had no word from Jose so I called at 3pm when he said he would send me a link right away with the recommended services and costs. If he had it why was it 4 hours later and I had to ask for it? This is exactly how poorly this advisor communicated the last time I had to have service there. When I picked my vehicle up this advisor was no where to be found, did not respond to pages adn I had to be checked out by someone else. I am not sure how this person has 13 years there (according to awards on his desk) but it certainly cannot be a result of any form of customer service. Once again extremely disappointed by this dealership. More

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Quick service and as always professional dealing with the customer. I highly recommend them for all your services needs. . customer. I highly recommend them for all your services needs. . More

by ccroughwell03 Verified Customer Verified Customer

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I have many years of experience with CDJR of Leesburg and Bill Bryan before that. I have always received excellent service and treatment from this dealership. Bill Bryan before that. I have always received excellent service and treatment from this dealership. More

by dbrown045 Verified Customer Verified Customer

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Good service in and out, explained everything for service and time line for repairs and pickup and time line for repairs and pickup More

by ericccourt Verified Customer Verified Customer

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No communication only time I knew what was going on is when I reached out .. had to go back 3 times before the vehicle was ready and had issues with the rental and being charged after being promised and y when I reached out .. had to go back 3 times before the vehicle was ready and had issues with the rental and being charged after being promised and yes promised it was taken care of in writing and it wasn’t it was a nightmare More

by kimberlylgrey Verified Customer Verified Customer

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Carlos was great, he took care of my vehicle very well. would have it not other would have it not other More

by ogouldbourne Verified Customer Verified Customer

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Good service with a good line of communication. They went above and beyond to service my vehicle. They went above and beyond to service my vehicle. More

by conradrj1911 Verified Customer Verified Customer

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Jose is very good at his job and treats customers with kindness and respect.. I always try to use him to write up my Jeep when it needs service. kindness and respect.. I always try to use him to write up my Jeep when it needs service. More

by KMADRID Verified Customer Verified Customer

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The videos from the mechanic was good The ride home was not expected and was great not expected and was great More

by flyerpa22 Verified Customer Verified Customer

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