Jose Valdes | Page 8

Service completed as advised. Updates were greaT! Service rep kept me updated. will return to CDJR of Leesburg. Updates were greaT! Service rep kept me updated. will return to CDJR of Leesburg. More

by dvcaller Verified Customer Verified Customer

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I had a great experience. The team at cdjr leesburg was very Quick and efficient. The team at cdjr leesburg was very Quick and efficient. More

by nievesamaryillis Verified Customer Verified Customer

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The service department agents were extremely helpful, knowledgeable and friendly. The work was done very professionally and in a timely manner. I am very pleased with the experience . knowledgeable and friendly. The work was done very professionally and in a timely manner. I am very pleased with the experience . More

by danmartz4.dam Verified Customer Verified Customer

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Great service, everything was performed professionally and I liked the video I received of my car being serviced. and I liked the video I received of my car being serviced. More

by mgvolante1 Verified Customer Verified Customer

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Ryan was very thorough and efficient. Work was finished sd promised and Ryan chrcked every detail. Work was finished sd promised and Ryan chrcked every detail. More

by ophorn Verified Customer Verified Customer

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Always fast friendly service, Jose is great. .. need to bring back the chili sauce for the hotdogs .. need to bring back the chili sauce for the hotdogs More

by jp34431 Verified Customer Verified Customer

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There was just lack of communication between my service person. I called several times on multiple days to find out status of my jeep, and I was never able to get in contact with him. I am a truck driver person. I called several times on multiple days to find out status of my jeep, and I was never able to get in contact with him. I am a truck driver and its difficult for me to be on the phone and to be put on hold for over a half hour, its not acceptable. My vehicle was supposed to be fixed within a day or two, it took longer. I can understand, sometimes it can take longer, but was never offer a rental, until I asked. Lastly, when I was able to speak to him over the phone, he stated, that if I had checked my phone I would see that he text me to let me know my vehicle was ready. I did not receive any text. Very unprofessional statement. I have nothing against this gentleman, but if he is that busy that he can't return phone calls, then maybe he needs help. More

by diazrob69 Verified Customer Verified Customer

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This service department is top notch. It's what keeps me loyal to this dealership. Thank you Jose and Justin. It's what keeps me loyal to this dealership. Thank you Jose and Justin. More

by MULLIGAN5583 Verified Customer Verified Customer

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Once again I found myself in need of vehicle service while in The Villages. Because I have used this dealership previously I returned to them. I was assigned the same Service Advisor, Jose. I did receiv while in The Villages. Because I have used this dealership previously I returned to them. I was assigned the same Service Advisor, Jose. I did receive the link from the Service Technician who complete the diagnostic review the morning of my scheduled appointment. (appt 7:30 am, review received 11am) I was told my advisor would reach out shortly. I had no word from Jose so I called at 3pm when he said he would send me a link right away with the recommended services and costs. If he had it why was it 4 hours later and I had to ask for it? This is exactly how poorly this advisor communicated the last time I had to have service there. When I picked my vehicle up this advisor was no where to be found, did not respond to pages adn I had to be checked out by someone else. I am not sure how this person has 13 years there (according to awards on his desk) but it certainly cannot be a result of any form of customer service. Once again extremely disappointed by this dealership. More

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Quick service and as always professional dealing with the customer. I highly recommend them for all your services needs. . customer. I highly recommend them for all your services needs. . More

by ccroughwell03 Verified Customer Verified Customer

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