Jose Vega

Car was brought to dealership for a Recall action to replace a defective engine part at no cost. Shortly after getting the car home, the car overheated. We took the car to our nearby mechanic for diagn replace a defective engine part at no cost. Shortly after getting the car home, the car overheated. We took the car to our nearby mechanic for diagnosis and repair. The mechanic found coolant leaks and loose hose connections that appeared to be related to the previous recall repair by the dealership. When we contacted the dealership to report the problem, they sent a truck to tow the car back to the dealership to repair the leaking hoses and refill the engine coolant. We have requested the dealership reimburse the $250 is cost us for our mechanic to diagnose the problem. We have yet to receive a response from the dealership to at least 3 attempts to contact them via verbal request thru the service department, telephone and email to the Service Manager, and an email to the General Manager. This has been an expensive negative experience for us. More

by KIA 900 Owner Verified Customer Verified Customer

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Thank you for helping me all way. . Good customer service, friendly and helpful staff. Good experience to baying a new car. . Good customer service, friendly and helpful staff. Good experience to baying a new car. More

by ttynrdkv Verified Customer Verified Customer

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Greenway Kia North has qualified service porters and wonderful customer service with support and care. wonderful customer service with support and care. More

by bossladyjessica312 Verified Customer Verified Customer

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Great service, friendly staff. Always treat me well. All staff are very nice. Service manager is great! Always a great time. Always treat me well. All staff are very nice. Service manager is great! Always a great time. More

by swaynos5 Verified Customer Verified Customer

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Service was great! Were extremely service and customer oriented. They won a lifetime Custumer. Best experience ever! Will be bringing everyone I know! Were extremely service and customer oriented. They won a lifetime Custumer. Best experience ever! Will be bringing everyone I know! More

by Sandra Dee Brown Verified Customer Verified Customer

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Absolutely dissatisfied and frustrated with my experience. I was knowingly charged for services NOT performed during my 16k miles maintenance package appointment. Not only did I wait almost 3 hour experience. I was knowingly charged for services NOT performed during my 16k miles maintenance package appointment. Not only did I wait almost 3 hours after my scheduled 9:30am appointment before I noticed my vehicle was not even brought into the service bay, but when I brought it to the employees attention they explained they were "behind, actually we're VERY behind" but will move my paperwork to the front. My car was brought into the service bay for MAYBE 25 minutes, where several services should have been performed including an oil/filter change, air conditioner filter change, tire rotation w/air adjust, tread inspection and more. I was texted shortly after that my vehicle was ready and my paperwork was at the cashier. At this point, it was almost 2pm and I had to pickup my children from school. I paid $243 and left. As I'm driving home I notice all my tires are at 31, and 32 psi, so no air was put into them... red flag number one. I also looked at my front passenger tire which previously had a distinct mark on it, and found that it was still there... in the same position. So, strike one my tire rotation wasn't completed. I texted the service employee asking her to confirm this service was completed, and she immediately responded that she's sorry and that I can bring my car in sometime that week to get my tires rotated. Huh?! So you charged me, knowing it wasn't done?! Going through my invoice further proved they padded the charges, adding services not included in that package and leaving out others that were. I called several times and waited 5 days for a manager to call me, however I never received a call or follow up. I am very disappointed and dissatisfied with how things were handled. They let me pay and leave KNOWING they did not perform those services. To this day one week later no one has reached out regarding a refund. More

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Service manager was dismissive and rude. They took 5 hours to complete nothing but an oil change and despite telling them what part was needed to be fixed, they said they couldn't find it an They took 5 hours to complete nothing but an oil change and despite telling them what part was needed to be fixed, they said they couldn't find it and would need to keep my car an extra day. An oil change does not take that long. I have family and friends that are mechanics and all were appalled at how what should've been a simple fix was handled. Also Noah stated mechanics could not finish the car because they had all left. This was at 5pm and service is open until 6. Horrible service. Did not care that I needed my car nor for my time. Noah was nice to start but there is only so much he could do when the mechanics are so slow and the manager tries to justify poor quality service. More

by rebekkah rosa Verified Customer Verified Customer

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Really good service, always gets my 2 cars running, competitive prices and Really good staff. competitive prices and Really good staff. More

by hulk291 Verified Customer Verified Customer

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No clear information. Misguided by management not employees. Extra charge for services. Extra payment fee for credit card. Not logical explanation for any work and cha Misguided by management not employees. Extra charge for services. Extra payment fee for credit card. Not logical explanation for any work and charges from Manager. More

by AVALEEE115 Verified Customer Verified Customer

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The repair process took 16 Weeks. No loaner car was offered. Communication was limited and mostly initiated by me. For the first 12 weeks there was no known estimate for completion No loaner car was offered. Communication was limited and mostly initiated by me. For the first 12 weeks there was no known estimate for completion date for the work. When I finally picked up the vehicle it had a broken battery that overheated on the way home and had to be replaced. I saw them jumpstart the battery to bring the “fixed” car to me and asked but was not really helped. The battery was blowing steam out relief holes by the time I got home. I also had to pay over $1000 to replace O2 sensors that were likely damage by the cause of the main repair that the vehicle was towed in for. Cyl head gasket leak - coolant into combustion- exhaust flowing by O2 sensors- likely gumming up sensors. Overall bad experience for me. More

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