Jose Zambrana

Five Star Subaru of Grapevine responded

Gregsho, We appreciate your continued trust in our service department and thank you for bringing these issues to our attention. We are sorry that the small but important details—like the cleanliness of the steering wheel and the radio settings—were missed this time. We also want to ensure you receive the written results of your 27-point inspection as promised. We will be reviewing this with our team to ensure our high standards are met every time. Thank you for your patience, and we look forward to providing you with a seamless experience on your next visit. If you would like to share anything else, please reach me at 817-438-1700 or jritter@subarugrapevine.com. Sincerely, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, JCLindsey, for recognizing the Five Star Subaru service team. Jose and Matt are readily available at 817-438-1700. Reach out for automotive advice any time. We are here to help you fully enjoy your Subaru. Best regards, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, JENPAO13.HUSKER, for rating your shopping experience at Five Star Subaru! We are excited you are driving a Subaru from our dealership. Customer satisfaction remains our focus. Give us a call at 817-438-1700 for vehicle advice any time. Congratulations! Take care, David Cheney, General Sales Manager

Five Star Subaru of Grapevine responded

Thank you, Thunderstorm76, for bringing your vehicle to Five Star Subaru. Jose and our techs want to hear from you at 817-438-1700 any time you need advice. Your loyalty is appreciated and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Forester, We are happy to hear you are satisfied with our services at Five Star Subaru! Thank you for your endorsement and please continue to reach Jose and our team at 817-438-1700. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for taking the time to rate your Five Star Subaru service visit. Customer experience and timely service are our focus. Reach our advisors and techs at 817-438-1700 for vehicle advice or your next appointment. We are here for you! Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for choosing Five Star Subaru for help with your truck's tire. Keeping you safe on the road is our goal. If there is anything else we can do to help with your vehicle, please call 817-438-1700. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Cooper75067, Thank you for the five-star review! We're so glad to hear that you felt comfortable at Five Star Subaru. It's our goal to get your vehicle in and out of service in a timely manner. Between visits, give us a call at 817-438-1700 for advice. We look forward to seeing you again soon! Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for endorsing the Five Star Subaru service center. Whenever you need vehicle advice or another appointment, please reach our advisors at 817-438-1700. We are here whenever you need our knowledge or expertise. Safe travels and thanks again, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for the high marks! The Five Star Subaru service team appreciates the chance to help you care for your car and we welcome questions any time at 817-438-1700. Between visits, give us a call if you need advice. Safe travels and thanks again, Jakob Ritter, Service Director