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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine

Jose Zambrana | Page 8

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
89 Reviews
5.0

89 Reviews

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89 Reviews of Jose Zambrana

January 13, 2024

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Employee Rating

From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes More

by vickianderson43
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch, Deion Thomas, Damon English, David Earnest

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Jan 13, 2024

Five Star Subaru of Grapevine responded

Thank you, Vicki! We appreciate helping with your auto needs at Five Star Subaru. When you have questions or vehicle concerns, give us a call at 817-438-1700. We are always happy to share our advice. Let us know when we will see you and Maggie again. Take care, Jake Ritter, Service Director

January 12, 2024

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Employee Rating

From first contact personnel worked clearly and kept me well informed and I felt confident with the service rendered. From this experience I will be relying on Five Star Subaru More

by Sheyborne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2024

Five Star Subaru of Grapevine responded

Sheyborne, We look forward to working with you again at Five Star Subaru. When you need our vehicle advice, please reach Jose and our team at 817-438-1700. We want you knowledgeable about your Subaru. Thank you, Jake Ritter, Service Director

January 02, 2024

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Employee Rating

Jose very easy to work with. He communicates very timely. All positive interactions with this dealership More

by coleman1884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2024

Five Star Subaru of Grapevine responded

Thank you, coleman1884, for taking the time to acknowledge Jose and Five Star Subaru. Keeping our customers knowledgeable is a priority and we want you to well informed with the care of your car. Call us any time at 817-438-1700. We appreciate serving you, Jake Ritter, Service Director

December 22, 2023

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Employee Rating

This was my best car buying experience ever! Sales and Finance made this a speedy transaction! More

by mpreno
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, James Inim

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Dec 23, 2023

Five Star Subaru of Grapevine responded

Mpreno, We are so happy to hear your shopping experience at Five Star Subaru was a good one. Helping you fully enjoy your new Subaru is important to us and we invite you stop by or call 817-438-1700 with technical or maintenance questions. Thank you for your review and business. Best regards, Doug Laymon, Sales Manager

December 05, 2023

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Employee Rating

Jose and crew made this service about as painless as possible. He had a loaner ready when we dropped off our 2022 Ascent with a failed computer. Even with ordering the replacement parts the repair was c More

by Shortly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

Five Star Subaru of Grapevine responded

Shortly, At Five Star Subaru, we are committed to providing exceptional service and ensuring your satisfaction throughout your ownership experience. If you have any questions about your Ascent, please do not hesitate to reach out to Jose and our techs at 817-438-1700. Thank you for being our customer and friend. Take care, Jake Ritter, Service Director

December 01, 2023

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Employee Rating

They diagnosed the problem and fixed it. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. More

by RJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2023

Five Star Subaru of Grapevine responded

RJ, On behalf of Jose and the entire Five Star Subaru service team, thank you for rating our work. When you have future vehicle maintenance or repair concerns, we hope you call 817-438-1700. Safe travels! Thanks again, Jake Ritter, Service Director

November 29, 2023

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Employee Rating

Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

by Judith.otto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter

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Nov 29, 2023

Five Star Subaru of Grapevine responded

Judith, At Five Star Subaru, we focus on customer satisfaction and timely service. Thank you for your high marks and don't hesitate to call us at 817-438-1700. Any time you need our vehicle advice, we are here for you. Best regards, Jake Ritter, Service Director

November 24, 2023

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Employee Rating

5 star always professional and on time. Courteous service from everyone there. Would highly recommend. More

by mbrockpers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2023

Five Star Subaru of Grapevine responded

Mbrockpers, Thank you for choosing Five Star Subaru for your automotive needs. We value your patronage and look forward to welcoming you back in the future. When your car is in need of services, please reach Jose and our team at 817-438-1700. Best regards, Jake Ritter, Service Director

November 23, 2023

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Employee Rating

Jose Zambrana was absolutely wonderful. He went above and beyond and made sure I had a loaner car as well as being very helpful. More

by Aeroguy20152019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lanphouthacoul

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November 18, 2023

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Employee Rating

Every time I go in for service, Jose is super friendly and fast to greet my husband and I. He is constantly updating us and stays on top of everything. Very knowledgeable! More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 19, 2023

Five Star Subaru of Grapevine responded

Thank you, Stephanie8123 for taking the time to rate your Five Star Subaru service visit. Between appointments, reach Jose and our techs at 817-438-1700 with vehicle questions. We are here to help you enjoy your Subaru. Safe travels, Jake Ritter, Service Director

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