Joseph Britton
Joseph Britton at Gosch Ford Temecula

Joseph Britton | Page 76

Service Advisor

Gosch Ford Temecula

26895 Ynez Road
Temecula, CA 92591

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4.7
781 Reviews
4.7

781 Reviews

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781 Reviews of Joseph Britton

January 28, 2021

Dealership Rating
Employee Rating

Always an amazing experience at Gosch! From getting the car to maintenance, the employees and management always go out of their way to make sure you have a great experience. Will definitely be sending my More

by Christian B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Noble, Connie Jolicoeur

January 08, 2021

Dealership Rating
Employee Rating

Very poor and scary service department. They lost my service papers for days, charged me for services without authorization, and after I paid the cashier they returned the car without completing the req More

by fysics102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Noble, Chas Sudol , Nick Adkison, Grant Bell, Tom Fuller

Jan 08, 2021

Gosch Ford Temecula responded

Brian, I would like to know what is going on with your car so I can try and help. Please contact me at your earliest convenience. We don't want any customer leaving still having problems with their car. - Grant Bell, Service Manager 951.699.1302 or gbell@goschmail.com

Jan 15, 2021

fysics102 responded

Your offer to tow our car and diagnose the problem is actually what I provided by dropping off our car at your location in the first place. Hence this a dubious offer at rectifying the situation and it still cost our family hundreds of dollars, as well as disrupting our family at a critical time. In addition, in good faith I have tried to keep this Ford vehicle, as well as another Ford vehicle, with hindsight I should have invoked California’s Lemon Law years ago. But it is your dealership’s service department’s last mishap and lack of concern for my family’s safety and needs which left me dumbfounded and finally broke our decades of loyalty to the Ford brand and especially the Gosh Ford dealerships in Temecula and Hemet. My wife wanted me to request I insist your company pick up the vehicle and return it fixed without paying another cent in repair bills, especially since the clutch and transmission issues with this car make it eligible for our California Lemon Law. However, you did not offer to make things whole for us and in pure honesty I cannot mentally allow your service department an opportunity to disrupt our family again. Sincerely, Brian

December 31, 2020

Dealership Rating
Employee Rating

Joe was pleasent and efficient, got me in quick. The service was a normal amount of time. Got the car back and it was washed. Always happy with their service. More

by Dan
Price
Recommend Dealer
Yes

December 26, 2020

Dealership Rating
Employee Rating

Joseph was great! Very helpful and informative! He gave me advice on what was best for my car and the best options available. Much appreciated. More

by erinlkeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 24, 2020

Dealership Rating
Employee Rating

When calling to make my service appointment, the person on the phone was helpful and courteous... then I get to the service desk and Joseph was just as good... great overall experience. I intend to do all More

by jthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 23, 2020

Dealership Rating
Employee Rating

Joseph went above and beyond our expectations! Excellent communication about the service being provided and time that our vehicle would be complete. Thank you so much! More

by M Korby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 23, 2020

Dealership Rating
Employee Rating

Due to unfavorable results in the past it is great to be able to service our truck again at our local Ford dealership. The past two services have met our expectations and have been completed in a profession More

by Craigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 04, 2020

Dealership Rating
Employee Rating

Let me begin by thanking Joseph for his polite, accommodating demeanor. He addressed all my maintenance concerns when I called to make my service appointment. He permitted me to bring my own part More

by Boss 302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristy MacDonnell-Cashier

October 29, 2020

Dealership Rating
Employee Rating

Joseph kept me informed of progress of repairs and was very professional. Will be recommending Gosch Ford Temecula to friends, family and associates. Keep up the great work!! More

by Gio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 27, 2020

Dealership Rating
Employee Rating

The service department is always on their A game. I’m in and out in no time with no hassle and I get a straight up answer when my car is going to be ready for pick up. More

by nbr33zy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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