Joseph Castera
Joseph Castera at Dana Ford Lincoln
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Joseph Castera | Page 12

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
141 Reviews
4.7

141 Reviews

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141 Reviews of Joseph Castera

June 07, 2023

Dealership Rating
Employee Rating

Joe Jeffery Ryan deserved all the credit for help me out I couldn't ask for any thing more their one of ur best workers they go beyond their duty to help make the customer happy I give em a rating of ten st More

by muser107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2023

Dana Ford Lincoln responded

We're so glad you found our team to be so helpful! We strive to offer our customers the best and are thrilled we succeeded this time for you, Marian! Thank you for choosing Dana Ford as your go-to automotive resource!

May 28, 2023

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Employee Rating

Service was fast and the service advisor was extremely nice. Will be coming back for my next service ! More

by colella001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Dana Ford Lincoln responded

We're thrilled to hear that you enjoyed your recent visit here at Dana Ford! Thanks for giving us the opportunity to serve you - we look forward to doing so again in the future!

May 27, 2023

Dealership Rating
Employee Rating

Everyone is always so good when I come in. Always welcoming from the moment I arrive, while I'm waiting until I leave. More

by zmateo5509
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ortiz

May 31, 2023

Dana Ford Lincoln responded

Thank you for being a Dana Ford customer! We're grateful for your continued support and look forward to serving you again next time. Take care!

May 23, 2023

Dealership Rating
Employee Rating

Great service, they picked my vehicle up , took care of all the service needs and brought it back in tip top shape and sparkly clean .. that’s why I buy American! Go Lincoln .. Thanks Gang! Ralph P More

by tinknokr87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Diane Creazzo, Lori Allotta, Irma Jace , John Lomando , Diana Latella , Neil Barrow , Eric Iwulski, Arianna Keegan

May 25, 2023

Dana Ford Lincoln responded

Thank you for your glowing review, Ralph! We're honored that you love the brand as much as we do and look forward to seeing you next time at Dana Ford!

May 23, 2023

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Employee Rating

Was very pleased with the service! The staff was very accommodating, and all was done in a timely manner More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta , Neil Barrow

May 25, 2023

Dana Ford Lincoln responded

Thank you for your review, Kristie! We're pleased that our team provided you with a 5-star service! We look forward to seeing you next time at Dana Ford!

May 22, 2023

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Employee Rating

When your appt is made they take you right away. The place is very clean and everyone who works there is kind and professional. More

by gennarogina66
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Lori Allotta , Neil Barrow

May 22, 2023

Dana Ford Lincoln responded

Thank you for the fantastic feedback! We appreciate you trusting the Dana Ford team with your service needs and look forward to seeing you at your next visit!

May 19, 2023

Dealership Rating
Employee Rating

My service agent Joseph Castera is very helpful and responded very quickly and friendly to my questions and requests. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

Dana Ford Lincoln responded

Henry, we appreciate your kind words about Joseph and our team at Dana Ford! It's always great to hear how our staff positively impacts your experience. We're grateful for the opportunity to provide fast and friendly service. Thank you!

May 19, 2023

Dealership Rating
Employee Rating

Excellent customer service from everyone in the service department. I was in and out in a good time and my truck was fixed right the first time. More

by NeilShiesty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

Dana Ford Lincoln responded

Neil, we're grateful you chose the Dana Ford service team and appreciate the time you took to share your positive experience! Our team sincerely values your business and is glad to hear you had an excellent visit. Drive safely, and thank you again for choosing Dana Ford!

May 19, 2023

Dealership Rating
Employee Rating

I was thrilled with the service I received they were able to complete an outstanding recall More

by rbehan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lomando

May 22, 2023

Dana Ford Lincoln responded

We're glad we could help take care of this recall for you! Thank you for being a loyal Dana Ford customer!

May 18, 2023

Dealership Rating
Employee Rating

Service department is simply great. Colin my service advisor is particularly wonderful. Explained everything to me and made a potentially aggravating situation as pleasant as it could b More

by James.guercio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Douglas Hansen, Collin Romer , Irma Jace , Michael Bachrach

May 19, 2023

Dana Ford Lincoln responded

We appreciate your five-star review, James. Our service team at Dana Ford is proud to hear Colin took good care of your vehicle. Thank you for choosing us!

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