Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 21

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
453 Reviews
4.8

453 Reviews

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453 Reviews of Joseph Castera

February 22, 2025

Dealership Rating
Employee Rating

Dana Ford is absolutely the best Ford dealership there is, the manager John and salesman Jason go above and beyond to make there customers happy and give the best deals possible, plus there service depart More

by keithdagostino49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Collin Romer , Jason Younger

Feb 24, 2025

Dana Ford Lincoln responded

Keith, we're delighted to hear about your long-standing loyalty and satisfaction with Dana Ford! It's fantastic that John, Jason, and our service team have consistently provided you with exceptional experiences. Thank you for being such a dedicated customer since 1994!

Feb 24, 2025

keithdagostino49 responded

Ur welcome I’m looking forward to doing future business with Dana ford!!! P.S. I will never go electric!

February 22, 2025

Dealership Rating
Employee Rating

The service department is a disaster! However Joseph on the sales side was incredible to work with More

by mr.mainebtb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 24, 2025

Dana Ford Lincoln responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 20, 2025

Dealership Rating
Employee Rating

I was greeted by John and he was very nice and took care of all that was needed gor my car. Great service. More

by ANNETTECALDAIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Dana Ford Lincoln responded

Annette, we're delighted to hear that John provided you with great service at Dana Ford. Thank you for sharing your experience!

February 12, 2025

Dealership Rating
Employee Rating

It was a great experience dealing with Diana Ford I will definitely recommend my family and friends More

by Cobajilir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Chris Cognetta

Feb 13, 2025

Dana Ford Lincoln responded

Thank you for choosing Dana Ford, we appreciate your positive feedback!

February 09, 2025

Dealership Rating
Employee Rating

Great service. . Thank you Time saver with oil change right in from of my home! More

by elianaescarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Dana Ford Lincoln responded

Hi Eliana, we're glad our service saved you time, and we look forward to helping you again at Dana Ford. We look forward to serving you again! Have a great ride!

February 04, 2025

Dealership Rating
Employee Rating

Unfortunately, we have least cars from here for years and the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was u More

by jkl71906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 04, 2025

Dana Ford Lincoln responded

I'm sorry to hear about your recent experience. We strive to provide comprehensive support and assistance for all our customers, especially long-term ones such as yourself. Please reach out at your convenience so we can address the issue and find a solution together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 03, 2025

Dealership Rating
Employee Rating

Never had a problem with service, though they had my car for 3 months for a door recall and wound up needing a new door, but very happy to have had a loaner! They fixed another recall while there which was More

by lisa217d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Younger

Feb 04, 2025

Dana Ford Lincoln responded

Thank you for sharing your experience with us at Dana Ford. We're glad to hear that the loaner vehicle was helpful and appreciate your patience during the recall repairs. If there's anything we can do about the backup alarm, please let us know!

February 03, 2025

Dealership Rating
Employee Rating

Always a great experience. Joe is so helpful and makes it an easy experience. Thanks More

by JLSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer

Feb 03, 2025

Dana Ford Lincoln responded

Thank you for the five-star rating! The team looks forward to working with you again! - Dana Ford

January 31, 2025

Dealership Rating
Employee Rating

Once again, I was pleased with the courtesy and professionalism from the staff of Dana Ford Lincoln. Each member I dealt with made the lease renewal process quick and easy. I’m happy to spend anoth More

by V_Fabiani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

Dana Ford Lincoln responded

We're delighted to hear that our team at Dana Ford made your lease renewal process smooth and enjoyable. Thank you for choosing us again; we look forward to continuing to serve you!

January 27, 2025

Dealership Rating
Employee Rating

Professionally done but the wait much to long. Timing must improve!!! 2 Ho wait for maintenance is unacceptable. More

by jcm4eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Dana Ford Lincoln responded

Thank you for your feedback on your recent visit to Dana Ford. We apologize for the long wait time and appreciate your patience; we'll work on improving our efficiency to better serve you in the future!

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