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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 36

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
436 Reviews
4.8

436 Reviews

Write a Review

436 Reviews of Joseph Castera

November 09, 2023

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Employee Rating

Absolutely horrible on many levels. I will never use there service, or buy anything from them again. More

by james.pecorale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 10, 2023

Dana Ford Lincoln responded

James, I'm concerned to see this review and would like the opportunity to get a better understanding of what led to it. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 08, 2023

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Employee Rating

The salesman who sold me my 2009 fusion. Forged a sales receipt and stole over $5000.00 More

by johnwaxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer

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Nov 10, 2023

Dana Ford Lincoln responded

John, this certainly doesn't sound like an experience that occurred at our dealership. Please contact me directly so we can discuss these claims in greater detail. Respectfully, Doug Hansen - GSM - 718-983-8700 ext 262

November 06, 2023

Dealership Rating
Employee Rating

Great advisor. Service was very good on my vehicle. Always a pleasure going to get my vehicle serviced at Dana ford Lincoln! More

by dbarbaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

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Nov 06, 2023

Dana Ford Lincoln responded

We're so glad to know that you had a great service experience at Dana Ford Lincoln! It's always our pleasure to assist with your vehicle needs. Thanks for the positive feedback!

November 06, 2023

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Employee Rating

I have all of my service done here. I wait for auto. Not to long. More

by krichevskyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023

Dana Ford Lincoln responded

Thank you for choosing us for your service needs. We appreciate your loyalty. Rest assured, we'll do our best to ensure your wait isn't too long at Dana Ford! Safe travels!

October 28, 2023

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Employee Rating

Fast very good service and excellent customer service oh and great coffee and clean show room More

by louisf61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

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Oct 30, 2023

Dana Ford Lincoln responded

Louis, Thank you for rating Dana Ford five stars! We are glad you enjoyed our coffee and showroom, and look forward to seeing you again! Thank you!

October 26, 2023

Dealership Rating
Employee Rating

Sorry, 15 word minimum. Doesn't express nothing. Rather talk , management/owners .of issues with car. More

by bronko27si
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2023

Dana Ford Lincoln responded

We're sorry to see your review and understand you'd prefer a direct conversation about the issues with your car. We value open communication, so we encourage you to reach out directly at any time that's convenient for you. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

October 26, 2023

Dealership Rating
Employee Rating

Very pleased with the help and veh service. Would buy a Lincoln again. Thank you! More

by doublep46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

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Oct 27, 2023

Dana Ford Lincoln responded

Thank you for the kind review! It means a lot to hear that you're pleased with the service provided by our team and we look forward to seeing you again next time here at Dana Ford Lincoln!

October 24, 2023

Dealership Rating
Employee Rating

Joseph was very friendly & welcoming when I arrived. He was extremely helpful in regards to my minor car issue concerns. A true professional and gentleman. More

by rose_carioti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2023

Dana Ford Lincoln responded

We're so glad to know that Joseph was able to assist you with your car concerns at Dana Ford. It's great when our team can make a difference! Thanks for sharing this positive review, we appreciate it!

Oct 26, 2023

rose_carioti responded

Sure thing! Thank you!

October 23, 2023

Dealership Rating
Employee Rating

I am extremely disappointed that my car is in such poor condition. It has had a loose part since the day I drove it off the lot. I am awaiting the part but in the meantime, my new lease is four months late More

by badu312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 24, 2023

Dana Ford Lincoln responded

We're really sorry to read about the issues you've been experiencing with your new lease. This is not the kind of experience we want for our customers and we understand how frustrating this must be. We'd like to help resolve these problems as soon as possible, so please reach out directly when it's convenient for you. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 17, 2023

Dealership Rating
Employee Rating

I am very happy with the service I received at ford , I will contined to use them. More

by mamabocchino84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Arianna Keegan, John Lomando

Report | Print
Oct 17, 2023

Dana Ford Lincoln responded

Thank you for choosing Dana Ford for your vehicle service needs! We look forward to assisting you again in the future! Safe travels!

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