Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 36

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

Contact Me
4.8
441 Reviews
4.8

441 Reviews

Write a Review

441 Reviews of Joseph Castera

November 17, 2023

Dealership Rating
Employee Rating

Dana Lincoln Ford was very professional and courteous from our sales experience right though delivery and service of our automobiles. More

by russo0396
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2023

Dana Ford Lincoln responded

We're glad to know you had a positive experience from start to finish at Dana Ford. Our team is always here for your automotive needs! Thanks for the review.

November 14, 2023

Dealership Rating
Employee Rating

They were very friendly and professional. Everyone involved was helpful and I am confident they will correct the back up bluing issue soon. Thank You All James Mulcahey More

by ROSE.MULCAHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback! Our team at Dana Ford is committed to providing top-notch service during your visit! We look forward to serving you again! Safe travels!

November 12, 2023

Dealership Rating
Employee Rating

I must say that Dana lincoln. Are well, respectful dealership. Every time. I have gone for service they really do have their act together. The service manager is well respectful More

by harleyjoe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Dana Ford Lincoln responded

Hi Harley! We're so glad to know you feel at home when visiting us for service here at Dana Ford. We appreciate your kind words about our team and the environment we strive to create! As for those danishes and muffins, who knows? They might make a comeback someday. Thanks again!

November 10, 2023

Dealership Rating
Employee Rating

Joe made the process easy to have our new car repaired from being hit while parked and working with the body shop and our insurance. More

by scooterbites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Busacca

Nov 10, 2023

Dana Ford Lincoln responded

We're glad to know that Joe was able to assist you with the repair process at Dana Ford. It's important for us that our customers have a smooth experience, especially in such situations. Thanks for your feedback!

November 09, 2023

Dealership Rating
Employee Rating

service was fine but sometimes dana does not have a loaner i have to wait longer and this time my car was not cleaned came back dirty More

by LIONWHITE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Dana Ford Lincoln responded

We're sorry to learn about your recent experience. We aim for top-notch service and it's clear we fell short in this instance, especially with the loaner availability and cleanliness of your car. We'd like to discuss how we can improve our services moving forward. Please feel free to reach out at any time that suits you best. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 09, 2023

Dealership Rating
Employee Rating

Absolutely horrible on many levels. I will never use there service, or buy anything from them again. More

by james.pecorale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 10, 2023

Dana Ford Lincoln responded

James, I'm concerned to see this review and would like the opportunity to get a better understanding of what led to it. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 08, 2023

Dealership Rating
Employee Rating

The salesman who sold me my 2009 fusion. Forged a sales receipt and stole over $5000.00 More

by johnwaxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer

Nov 10, 2023

Dana Ford Lincoln responded

John, this certainly doesn't sound like an experience that occurred at our dealership. Please contact me directly so we can discuss these claims in greater detail. Respectfully, Doug Hansen - GSM - 718-983-8700 ext 262

November 06, 2023

Dealership Rating
Employee Rating

Great advisor. Service was very good on my vehicle. Always a pleasure going to get my vehicle serviced at Dana ford Lincoln! More

by dbarbaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Dana Ford Lincoln responded

We're so glad to know that you had a great service experience at Dana Ford Lincoln! It's always our pleasure to assist with your vehicle needs. Thanks for the positive feedback!

November 06, 2023

Dealership Rating
Employee Rating

I have all of my service done here. I wait for auto. Not to long. More

by krichevskyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Dana Ford Lincoln responded

Thank you for choosing us for your service needs. We appreciate your loyalty. Rest assured, we'll do our best to ensure your wait isn't too long at Dana Ford! Safe travels!

October 28, 2023

Dealership Rating
Employee Rating

Fast very good service and excellent customer service oh and great coffee and clean show room More

by louisf61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

Dana Ford Lincoln responded

Louis, Thank you for rating Dana Ford five stars! We are glad you enjoyed our coffee and showroom, and look forward to seeing you again! Thank you!

...
36
...

Dealership Inventory (668 Vehicles)

new 2026 Lincoln Navigator car
2026 Lincoln Navigator
new
Infinite Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-250 car, priced at $55,740
2026 Ford Transit-250
new
Ingot Silver Metallic exterior
Automatic
Rear-wheel Drive
new 2026 Ford F-150 car, priced at $57,851
2026 Ford F-150
new
Argon exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $57,820
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-250 car, priced at $83,935
2026 Ford F-250
new
Avalanche exterior
4WD
new 2026 Ford Transit-250 car, priced at $55,440
2026 Ford Transit-250
new
Oxford White exterior
Automatic
Rear-wheel Drive