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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 37

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
440 Reviews
4.8

440 Reviews

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441 Reviews of Joseph Castera

October 26, 2023

Dealership Rating
Employee Rating

Sorry, 15 word minimum. Doesn't express nothing. Rather talk , management/owners .of issues with car. More

by bronko27si
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2023

Dana Ford Lincoln responded

We're sorry to see your review and understand you'd prefer a direct conversation about the issues with your car. We value open communication, so we encourage you to reach out directly at any time that's convenient for you. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

October 26, 2023

Dealership Rating
Employee Rating

Very pleased with the help and veh service. Would buy a Lincoln again. Thank you! More

by doublep46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , John Lomando

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Oct 27, 2023

Dana Ford Lincoln responded

Thank you for the kind review! It means a lot to hear that you're pleased with the service provided by our team and we look forward to seeing you again next time here at Dana Ford Lincoln!

October 24, 2023

Dealership Rating
Employee Rating

Joseph was very friendly & welcoming when I arrived. He was extremely helpful in regards to my minor car issue concerns. A true professional and gentleman. More

by rose_carioti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2023

Dana Ford Lincoln responded

We're so glad to know that Joseph was able to assist you with your car concerns at Dana Ford. It's great when our team can make a difference! Thanks for sharing this positive review, we appreciate it!

Oct 26, 2023

rose_carioti responded

Sure thing! Thank you!

October 23, 2023

Dealership Rating
Employee Rating

I am extremely disappointed that my car is in such poor condition. It has had a loose part since the day I drove it off the lot. I am awaiting the part but in the meantime, my new lease is four months late More

by badu312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 24, 2023

Dana Ford Lincoln responded

We're really sorry to read about the issues you've been experiencing with your new lease. This is not the kind of experience we want for our customers and we understand how frustrating this must be. We'd like to help resolve these problems as soon as possible, so please reach out directly when it's convenient for you. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 17, 2023

Dealership Rating
Employee Rating

I am very happy with the service I received at ford , I will contined to use them. More

by mamabocchino84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Arianna Keegan, John Lomando

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Oct 17, 2023

Dana Ford Lincoln responded

Thank you for choosing Dana Ford for your vehicle service needs! We look forward to assisting you again in the future! Safe travels!

October 16, 2023

Dealership Rating
Employee Rating

I was very happy with the fast and courteous service. I would recommend others to use Dana service More

by paupaudh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2023

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and see you again! Have a great ride!- The Dana Ford Team

October 15, 2023

Dealership Rating
Employee Rating

Never have a problem! Service is great and so is sales! Been a long time customer More

by lm1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2023

Dana Ford Lincoln responded

This is great to hear! Thank you for rating Dana Ford five stars!

October 13, 2023

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Employee Rating

Excellent service. Good customer service. Thank you Mike My problem was solved very easily. Thank you again. More

by Michael Luongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta

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Oct 13, 2023

Dana Ford Lincoln responded

Hi Michael! We're glad to know that Mike and our team at Dana Ford were able to help solve your problem easily. Thanks for sharing your experience with us!

October 10, 2023

Dealership Rating
Employee Rating

Very good polite and got the job done quickly. Took the car in did all of the and I was on my way. More

by maryfrank457w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace , Arianna Keegan

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Oct 10, 2023

Dana Ford Lincoln responded

Thank you for your kind words, Mary! We look forward to serving you again! - Dana Ford

October 08, 2023

Dealership Rating
Employee Rating

Excellent and friendly service. Prompt service. Full explanation of work to be done. Like it More

by bolzcarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Arianna Keegan, John Lomando

Report | Print
Oct 10, 2023

Dana Ford Lincoln responded

Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience with our service and that you found it prompt and friendly at Dana Ford! Safe travels!

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