Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 37

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
454 Reviews
4.8

454 Reviews

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454 Reviews of Joseph Castera

November 27, 2023

Dealership Rating
Employee Rating

Everyone is very polite and helpful when calling and when there in person. They keep you up to date on what is going on and the time frame of the work. More

by swildman52
Recommend Dealer
Yes
Nov 28, 2023

Dana Ford Lincoln responded

We appreciate your kind words! Our team at Dana Ford always aims to provide top-notch service and keep our customers informed. Thanks for the positive feedback!

November 24, 2023

Dealership Rating
Employee Rating

Every one I interacted with was very professional. Joe took care of my initial service request. Has did an exceptional job following up with my mechanical failures. The other Joe picked me up from ent More

by abmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

We're glad to know our team at Dana Ford provided you with a professional and efficient service experience. It's great that both Joes were able to assist you effectively! Thanks for sharing your feedback, we appreciate it!

November 24, 2023

Dealership Rating
Employee Rating

Great service ! And they were professionally and fast ! Thank you ! I will recommend Lincoln to all my friends More

by newsundobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Dana Ford Lincoln responded

Thank you for recommending and for sharing your great service experience with our team at Dana Ford! We hope to serve you again in the future. Safe travels!

November 17, 2023

Dealership Rating
Employee Rating

Dana Lincoln Ford was very professional and courteous from our sales experience right though delivery and service of our automobiles. More

by russo0396
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2023

Dana Ford Lincoln responded

We're glad to know you had a positive experience from start to finish at Dana Ford. Our team is always here for your automotive needs! Thanks for the review.

November 14, 2023

Dealership Rating
Employee Rating

They were very friendly and professional. Everyone involved was helpful and I am confident they will correct the back up bluing issue soon. Thank You All James Mulcahey More

by ROSE.MULCAHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback! Our team at Dana Ford is committed to providing top-notch service during your visit! We look forward to serving you again! Safe travels!

November 12, 2023

Dealership Rating
Employee Rating

I must say that Dana lincoln. Are well, respectful dealership. Every time. I have gone for service they really do have their act together. The service manager is well respectful More

by harleyjoe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Dana Ford Lincoln responded

Hi Harley! We're so glad to know you feel at home when visiting us for service here at Dana Ford. We appreciate your kind words about our team and the environment we strive to create! As for those danishes and muffins, who knows? They might make a comeback someday. Thanks again!

November 10, 2023

Dealership Rating
Employee Rating

Joe made the process easy to have our new car repaired from being hit while parked and working with the body shop and our insurance. More

by scooterbites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Busacca

Nov 10, 2023

Dana Ford Lincoln responded

We're glad to know that Joe was able to assist you with the repair process at Dana Ford. It's important for us that our customers have a smooth experience, especially in such situations. Thanks for your feedback!

November 09, 2023

Dealership Rating
Employee Rating

service was fine but sometimes dana does not have a loaner i have to wait longer and this time my car was not cleaned came back dirty More

by LIONWHITE63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Dana Ford Lincoln responded

We're sorry to learn about your recent experience. We aim for top-notch service and it's clear we fell short in this instance, especially with the loaner availability and cleanliness of your car. We'd like to discuss how we can improve our services moving forward. Please feel free to reach out at any time that suits you best. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 09, 2023

Dealership Rating
Employee Rating

Absolutely horrible on many levels. I will never use there service, or buy anything from them again. More

by james.pecorale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 10, 2023

Dana Ford Lincoln responded

James, I'm concerned to see this review and would like the opportunity to get a better understanding of what led to it. If you could please reach out to me directly at your earliest convenience, it would be very much appreciated. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 08, 2023

Dealership Rating
Employee Rating

The salesman who sold me my 2009 fusion. Forged a sales receipt and stole over $5000.00 More

by johnwaxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer

Nov 10, 2023

Dana Ford Lincoln responded

John, this certainly doesn't sound like an experience that occurred at our dealership. Please contact me directly so we can discuss these claims in greater detail. Respectfully, Doug Hansen - GSM - 718-983-8700 ext 262

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