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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 39

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
440 Reviews
4.8

440 Reviews

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440 Reviews of Joseph Castera

September 14, 2023

Dealership Rating
Employee Rating

I have one month old ford f-150 that broke down, no big deal. It’s been 10 days and counting in service at Dana. First 9 days was just sitting in the parking lot. Seems very wrong!!! More

by norbert4
Service Time
Service Communication
Recommend Dealer
No
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Sep 15, 2023

Dana Ford Lincoln responded

Thank you for the review. I'm sorry to learn about the delay in servicing your vehicle. This is certainly not our standard and we apologize for any inconvenience this has caused you. I'd like to look into this matter further so please reach out at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Sep 15, 2023

norbert4 responded

Yes, if you can look into the issue it would be much appreciated. I tried calling but I was told you might not be available. Thank you Norbert

September 11, 2023

Dealership Rating
Employee Rating

horrible experience, my truck was suppose to be fixed and the vehicle broke down 8 hours later in an intersection in NYC almost got hit by a truck the vehicle just shut down without warning and the vehicle g More

by info@spartakusplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: do not remeber mechanic name

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Sep 12, 2023

Dana Ford Lincoln responded

It's disappointing to read about your experience, especially the frightening situation you encountered. Safety is our top priority and it's clear we've fallen short in this instance. I'd like to personally look into what happened here and see how we can rectify things for you. Please reach out at your earliest convenience to discuss further details of this matter together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 04, 2023

Dealership Rating
Employee Rating

Every situation gets resolved promptly and service is impeccable in terms of the people working there. More

by ricorefrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Cornet, Eric Iwulski, John Lomando

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Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback about our service at Dana Ford! It's great to know that you've found our team prompt and impeccable. Thanks for the review!

September 03, 2023

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Employee Rating

Clean and easy drive in repair center. Open early. Reviews vehicle thoroughly before repairs begin. More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your feedback! It's great to know that you found our repair center at Dana Ford clean and easy to navigate. We strive for thoroughness before beginning any repairs, so we're glad this was noticeable during your visit.

August 30, 2023

Dealership Rating
Employee Rating

Staff extremely accommodating , waiting area was bright clean and spacious Very comfortable to sit and read or to do computer work More

by jaction35
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Dana Ford Lincoln responded

We're glad to know you found our waiting area at Dana Ford comfortable and clean. We strive to make your wait as pleasant as possible! Thanks for the positive feedback. We'll see you next time!

August 30, 2023

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Employee Rating

Outstanding service and customer relations. The loaner vehicle was fantastic.. I will be returning in the future. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Dana Ford Lincoln responded

Hey Julio, thank you for the positive review! We're glad to know you had an outstanding service experience with our team at Dana Ford. We look forward to seeing you again in the future! Safe travels!

August 27, 2023

Dealership Rating
Employee Rating

Great service fixed the problem completely Joe in service was excellent he was very professional More

by stephenfelber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2023

Dana Ford Lincoln responded

Hey Stephen, thank you for the positive review! We're delighted to hear that Joe provided you with excellent service during your visit to Dana Ford! We'll see you next time! Safe travels!

August 24, 2023

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Employee Rating

Excellent dealership phenomenal service would recommend to anybody. A very courteous and professional. And absolute godsend. More

by BOBBYFRMNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Cognetta, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Eric Iwulski, Arianna Keegan, John Lomando

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Aug 24, 2023

Dana Ford Lincoln responded

Hey Bobby, thank you for the 5-star rating! We're happy to know you had a phenomenal service experience at Dana Ford. We appreciate your recommendation and see you again! Have a great ride!

August 19, 2023

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Employee Rating

I have been with this dealership since 2013 it’s been great they are very helpful and honest dealership and I would recommend them to all More

by 1326sport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra, Ralph Sibbio, Shawn Ortiz, Hazem Radwan, Collin Romer , Brieann Driscoll, Eric Iwulski, John Lomando, Steve Riccardone

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Aug 22, 2023

Dana Ford Lincoln responded

We're delighted to know you've had a great experience with us since 2013 at Dana Ford! Your recommendation means the world to us. Thank you for your continued support and trust in our dealership!

August 18, 2023

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Employee Rating

Very professional and very courteous both the service advisor and the lady cashier. Excellent customer service. More

by gsilexus63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie the lady cashier

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Aug 18, 2023

Dana Ford Lincoln responded

We're glad to know you had a positive experience with our team at Dana Ford! We strive for excellent customer service, so it's great to see that reflected in your visit. Thanks for the review!

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