Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 42

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

Contact Me
4.8
472 Reviews
4.8

472 Reviews

Write a Review

472 Reviews of Joseph Castera

September 15, 2023

Dealership Rating
Employee Rating

Your personal has the best attitude that customers like me appreciate very much and the familiarity necessary and required to do their job. That is not common. More

by Sanantnio1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Eric Iwulski, Arianna Keegan, John Lomando

Print
Sep 18, 2023

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with our team at Dana Ford. We strive for excellence in customer service and it's great to see that reflected in your visit. Thanks for the review!

September 15, 2023

Dealership Rating
Employee Rating

Great service and great customer service. They were fast and efficient. Would definitely Be back. More

by Lilmisskelkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2023

Dana Ford Lincoln responded

Thank you for your kind words! We look forward to seeing you next time! - Dana Ford

September 14, 2023

Dealership Rating
Employee Rating

I have one month old ford f-150 that broke down, no big deal. It’s been 10 days and counting in service at Dana. First 9 days was just sitting in the parking lot. Seems very wrong!!! More

by norbert4
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 15, 2023

Dana Ford Lincoln responded

Thank you for the review. I'm sorry to learn about the delay in servicing your vehicle. This is certainly not our standard and we apologize for any inconvenience this has caused you. I'd like to look into this matter further so please reach out at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Sep 15, 2023

norbert4 responded

Yes, if you can look into the issue it would be much appreciated. I tried calling but I was told you might not be available. Thank you Norbert

September 11, 2023

Dealership Rating
Employee Rating

horrible experience, my truck was suppose to be fixed and the vehicle broke down 8 hours later in an intersection in NYC almost got hit by a truck the vehicle just shut down without warning and the vehicle g More

by info@spartakusplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: do not remeber mechanic name

Print
Sep 12, 2023

Dana Ford Lincoln responded

It's disappointing to read about your experience, especially the frightening situation you encountered. Safety is our top priority and it's clear we've fallen short in this instance. I'd like to personally look into what happened here and see how we can rectify things for you. Please reach out at your earliest convenience to discuss further details of this matter together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 04, 2023

Dealership Rating
Employee Rating

Every situation gets resolved promptly and service is impeccable in terms of the people working there. More

by ricorefrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Cornet, Eric Iwulski, John Lomando

Print
Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your positive feedback about our service at Dana Ford! It's great to know that you've found our team prompt and impeccable. Thanks for the review!

September 03, 2023

Dealership Rating
Employee Rating

Clean and easy drive in repair center. Open early. Reviews vehicle thoroughly before repairs begin. More

by thesiqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 05, 2023

Dana Ford Lincoln responded

We appreciate your feedback! It's great to know that you found our repair center at Dana Ford clean and easy to navigate. We strive for thoroughness before beginning any repairs, so we're glad this was noticeable during your visit.

August 30, 2023

Dealership Rating
Employee Rating

Staff extremely accommodating , waiting area was bright clean and spacious Very comfortable to sit and read or to do computer work More

by jaction35
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2023

Dana Ford Lincoln responded

We're glad to know you found our waiting area at Dana Ford comfortable and clean. We strive to make your wait as pleasant as possible! Thanks for the positive feedback. We'll see you next time!

August 30, 2023

Dealership Rating
Employee Rating

Outstanding service and customer relations. The loaner vehicle was fantastic.. I will be returning in the future. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2023

Dana Ford Lincoln responded

Hey Julio, thank you for the positive review! We're glad to know you had an outstanding service experience with our team at Dana Ford. We look forward to seeing you again in the future! Safe travels!

August 27, 2023

Dealership Rating
Employee Rating

Great service fixed the problem completely Joe in service was excellent he was very professional More

by stephenfelber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 28, 2023

Dana Ford Lincoln responded

Hey Stephen, thank you for the positive review! We're delighted to hear that Joe provided you with excellent service during your visit to Dana Ford! We'll see you next time! Safe travels!

August 24, 2023

Dealership Rating
Employee Rating

Excellent dealership phenomenal service would recommend to anybody. A very courteous and professional. And absolute godsend. More

by BOBBYFRMNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Cognetta, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Eric Iwulski, Arianna Keegan, John Lomando

Print
Aug 24, 2023

Dana Ford Lincoln responded

Hey Bobby, thank you for the 5-star rating! We're happy to know you had a phenomenal service experience at Dana Ford. We appreciate your recommendation and see you again! Have a great ride!

1
...
41
42
43
...
48

Dealership Inventory (809 Vehicles)

new 2027 Ford Transit-250 car, priced at $54,540
2027 Ford Transit-250
new
Oxford White exterior
Unknown
Rear-wheel Drive
$54,540
View Details
new 2026 Ford Bronco Sport car, priced at $36,831
2026 Ford Bronco Sport
new
Robins Egg Blue exterior
Automatic
Four-wheel Drive
$36,831
View Details
new 2027 Ford Explorer car, priced at $61,375
2027 Ford Explorer
new
Vapor Blue Metallic exterior
Automatic
Four-wheel Drive
$61,375
View Details
new 2026 Ford Bronco car, priced at $56,788
2026 Ford Bronco
new
Shadow Black exterior
Automatic
Four-wheel Drive
$56,788
View Details
new 2027 Ford Explorer car, priced at $61,275
2027 Ford Explorer
new
Avalanche Gray exterior
Automatic
Four-wheel Drive
$61,275
View Details
new 2026 Ford Explorer car, priced at $39,299
2026 Ford Explorer
new
Space White Metallic exterior
Automatic
Four-wheel Drive
$39,299
View Details
View All Inventory