Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 46

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
472 Reviews
4.8

472 Reviews

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472 Reviews of Joseph Castera

May 18, 2023

Dealership Rating
Employee Rating

Service department is simply great. Colin my service advisor is particularly wonderful. Explained everything to me and made a potentially aggravating situation as pleasant as it could b More

by James.guercio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Collin Romer, Irma Jace , Michael Bachrach, Douglas Hansen

May 19, 2023

Dana Ford Lincoln responded

We appreciate your five-star review, James. Our service team at Dana Ford is proud to hear Colin took good care of your vehicle. Thank you for choosing us!

May 12, 2023

Dealership Rating
Employee Rating

Duper outstanding convenient and super great customer service. I have and will keep recommending this facility. They know exactly what you need More

by lucerito3198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

May 16, 2023

Dana Ford Lincoln responded

We're thrilled to hear about the convenient and outstanding customer experience you had at Dana Ford! Your recommendation means a lot to us and we're overjoyed to see that our team knew just what you needed! Thanks for choosing us, and hope to see you soon!

May 08, 2023

Dealership Rating
Employee Rating

Everything was excellent about the service great people great service beautiful and cool people great job.. More

by knicks378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2023

Dana Ford Lincoln responded

We're thrilled to read about your excellent service experience at Dana Ford! Your feedback is truly appreciated, and we are so glad that our team provided great service. Thank you for taking the time to leave us a review!

May 05, 2023

Dealership Rating
Employee Rating

Overall great service. My parts were ordered and I will bring my vehicle back in when the parts arrive. More

by dbarbaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Lori Allotta , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

May 08, 2023

Dana Ford Lincoln responded

Thanks for sharing your experience with Dana Ford! We are happy to hear that you were impressed with the service and that our team was able to order the necessary parts for your vehicle. We look forward to seeing you soon when the parts arrive!

April 28, 2023

Dealership Rating
Employee Rating

Ford service has made big improvements within the past few years. Very good experience this time around. They quickly diagnosed and resolved my issues in a timely manner. Thank you Joe and Mike! More

by Tagliaferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando, Tech Mike

May 01, 2023

Dana Ford Lincoln responded

We're happy to hear that our Ford service has met your expectations, Tagliaferro! Joe and Mike take pride in providing efficient and effective service and we're glad they succeeded! Thanks for taking the time to share your experience with us here at Dana Ford!

May 01, 2023

Tagliaferro responded

Keep up the good work! I hope to continuously see Dana Ford improve!

April 28, 2023

Dealership Rating
Employee Rating

Over all it was a good experience with Dana. Even when the service department was very helpful. More

by parliament16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Irma Jace , Nicholas Colangelo

May 01, 2023

Dana Ford Lincoln responded

Thank you for reviewing your experience! We hope you won't hesitate to reach out if our Dana Ford team can be of service again in the future!

April 27, 2023

Dealership Rating
Employee Rating

The people are great. Very professional and friendly. They managed the service on a timely manner. More

by Betsrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Barrow

May 01, 2023

Dana Ford Lincoln responded

Thank you for the kind words for our team! We hope that you come to see us again soon so we can provide another five-star experience! - Dana Ford

April 27, 2023

Dealership Rating
Employee Rating

I came in for a oil change, they noticed a oil leak. The team came up with a plan offerd it to me, gave me a rental fixed the problem and i have my vehical back running great. My gas last longer, still More

by popeye9114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

Apr 28, 2023

Dana Ford Lincoln responded

We're glad our team could take care of your oil leak and get your vehicle running great again! We appreciate your loyalty and look forward to continuing to serve you in the future! Thank you! - Dana Ford

April 22, 2023

Dealership Rating
Employee Rating

It was great. I highly recommend it to others, nice waiting atmosphere. Service person nice. More

by nevinsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2023

Dana Ford Lincoln responded

We're happy to hear our waiting area helped make the service experience great! Thank you for trusting Dana Ford with your vehicle!

April 16, 2023

Dealership Rating
Employee Rating

Great experience would recommend to friends and family. The customer service was the best part. More

by ghanem.tadros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Dana Ford Lincoln responded

We couldn't be happier to read your review! Our team appreciates you taking the time to leave this five-star rating and we look forward to seeing you again! Thank you! - Dana Ford

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