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Joseph Fritz
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Joseph Fritz | Page 2
Service Manager
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
32 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
24 yrs, 4 mos
Languages Spoken
English
32 Reviews
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32 Reviews of Joseph Fritz
October 19, 2023
Clear communication and expertise. Very knowledgeable and courteous staff. Frank has been great to work with. Very knowledgeable and courteous staff. Frank has been great to work with. More
by robertarmstrong1512
Verified CustomerOther Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
Helpful 
October 09, 2023
Professional and honest service. I waited for my car and they quick and responsive. I would do it again I waited for my car and they quick and responsive. I would do it again More
by pwebb1
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
September 28, 2023
Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More
by deborahjryan
Other Employees Tagged: Bill Cosenza, Frank Adinolfi
September 23, 2023
The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More
by mark.barnes
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
September 18, 2023
Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More
by lzelley74
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Anthony Blubello
September 04, 2023
Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was clean when I dropped it off. More
by tonymo57
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
September 01, 2023
Amazing professional service, great communication wonderful hospitality! Love taking my car here for service, this is where I originally got it from! wonderful hospitality! Love taking my car here for service, this is where I originally got it from! More
by droberson92
Other Employees Tagged: Ralph Nofsinger, Melissa Gibson, Noel Montesano, Bill Cosenza, Frank Adinolfi, John Keenan, Chad Carey, Kyle Murphy, Nick Capparelli
August 21, 2023
Melissa was great to work with and always has been. She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to have her on your Team. More
by lls20
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
August 18, 2023
We always trusted Otto’s to do a great job servicing our BMW 535d and they did it again! Happy, happy. BMW 535d and they did it again! Happy, happy. More
by CarolK
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi
August 11, 2023
Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. Really enjoying my X5 M60 Great experience. More
by cbernier0
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Melissa Gibson, Bill Cosenza, Frank Adinolfi, John Keenan, Anthony Blubello
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