Joseph Fritz

Scott was a pleasure to work with. He was up front and personal and extremely knowledgeable. I couldn't be happier about the experience. First car I bought in less than 2 hours! He was up front and personal and extremely knowledgeable. I couldn't be happier about the experience. First car I bought in less than 2 hours! More

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Ok but very expensive was there because of a recall work. Completed as promised ok Completed as promised ok More

by RLORAH48 Verified Customer Verified Customer

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Top of the line dealership. Fantastic customer service, and the waiting area for repairs was beautiful. Fantastic customer service, and the waiting area for repairs was beautiful. More

by johnnyoc888 Verified Customer Verified Customer

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Very good service not pushy looking forward to do business again with them thank you. business again with them thank you. More

by MR.ALEXIS.RAMOS Verified Customer Verified Customer

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Overall the dealership has quality technicians and friendly and professional staff. Always satisfied with the job. friendly and professional staff. Always satisfied with the job. More

by Melissa27 Verified Customer Verified Customer

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The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout. Staff ensured smooth maintenance with excellent customer support throughout. More

by Dev Verified Customer Verified Customer

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Sterile atmosphere with no personality or character. Basic hospitality is over processed without logic. Needs simplification. Basic hospitality is over processed without logic. Needs simplification. More

by GALLAGHER-MANSI Verified Customer Verified Customer

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I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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I recently brought my 2025 BMW to BMW of West Chester for service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped service, and unfortunately my experience was extremely disappointing. The vehicle went in for repairs and actually came out worse than when I dropped it off. The issue required two separate service appointments, yet the original problem was never resolved. Instead of diagnosing and repairing the cause, the service team chose to simply replace a tire “to see if that would fix the issue,” which it did not. To make matters worse: • My wheel insurance was not submitted or honored, leaving me without coverage. • The technician’s notes on the service papers were inaccurate and unprofessional, which does not inspire confidence in the quality of work performed. • After two visits, the problem persists, and I left with a vehicle in worse condition and without the support I expected from a BMW dealership. By contrast, I have found that BMW of Devon provides a far more effective, professional, and customer-focused experience. The difference in service quality between these two dealerships is noticeable, and I would encourage BMW of West Chester to learn from that example. The issue was fixed and the car glides and runs like it should and the tire/wheel was in fact covered by the add on “tire/wheel” insurance and very pleased. I expected much better from BMW of West Chester service, especially when dealing with a new 2025 vehicle. I did escalate it to their management and there was no response. There should be a change in management given their lack of connectivity to the customer. More

by mbe21586 Verified Customer Verified Customer

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Joe and BMW West Chester are always great. Always helpful always fair. easy to work with. Always helpful always fair. easy to work with. More

by JMILLER70 Verified Customer Verified Customer

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