Joseph Hohmann | Page 15

While I appreciate the dealer replacing the engine block because I still was under the power train warranty, dealership people offered no concern for my circumstances. I did benefit from a free loaner car, because I still was under the power train warranty, dealership people offered no concern for my circumstances. I did benefit from a free loaner car, but needed to wait over 5 weeks for my car to serviced. And then hen I did get it back, it broke down 3 days later, because the coolant lines were not installed correctly. When I spoke to Joe, he said it is a case of "human error", just need to live with it. No apology. When I spoke of concern about driving car in the future, he felt I was over reacting. I also called the customer service line, and they said things that were in conflict with the dealership's comments concerning warranty. Cannot be sure what to believe, how I would feel about another Ford product. Customer satisfaction needs to be more than just words. More

by BHILLENBRAND Verified Customer Verified Customer

Print

Great service! The service tech was very polite. Also, found a coupon and saved $20! found a coupon and saved $20! More

by STUCKEFAMILY Verified Customer Verified Customer

Print

Awesome service with the service department they are very helpful thank you for service my new car helpful thank you for service my new car More

by BEATTIE04 Verified Customer Verified Customer

Print

Very pleased! Thank you. Would not hesitate to come back. Also, recommend you to all my friends. Everyone always is looking for a reliable service person. Also, recommend you to all my friends. Everyone always is looking for a reliable service person. More

by TRICKIEBOB Verified Customer Verified Customer

Print

The service reps are excellent and very polite and helpful. however the work that was done was not as good as I had hoped xx. helpful. however the work that was done was not as good as I had hoped xx. More

by DANGROSS0 Verified Customer Verified Customer

Print

All good people. x x x x x x x x x x x x x x x x x x x x x x x x More

by Dave Verified Customer Verified Customer

Print

They do Great Work always. The last time I was in to have some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet. But as long as I was there I asked if he could have the recall completed. He told me it sometimes takes hours to complete and sometimes it has to be redone again before the Vehicle's system accepts it. He scheduled it along with my other work and I was out of there in 2 1/2 hours. I was very happy and pleased with getting it taken care of. More

by DNBRACE3 Verified Customer Verified Customer

Print

Joe reached out to me to clear up a misunderstanding which was much appreciated. I look forward to bringing my vehicle back in the future. which was much appreciated. I look forward to bringing my vehicle back in the future. More

by LIMABE Verified Customer Verified Customer

Print

I wrote a previous review about the service I received. The service was great but the car wash wasn’t, soap was left on car. Joe contacted me and detailed the car and removed all remnants from the dried s The service was great but the car wash wasn’t, soap was left on car. Joe contacted me and detailed the car and removed all remnants from the dried soap!!! It looks fantastic and as good as new!!! I greatly appreciate how he went above and beyond and fixed the problem. I can give them 5 stars and recommend them to anyone. Thank you for caring about your customers! Thank you for making my beautiful new car look beautiful again. Thank you Joe!!! More

by HILARYMCGUIRE Verified Customer Verified Customer

Print

Always very efficient and willing to go the extra mile. The whole entire team works great together and sends me reminders and updates throughout the day. Thank you The whole entire team works great together and sends me reminders and updates throughout the day. Thank you More

by CBF Verified Customer Verified Customer

Print