Joseph Loera
Joseph Loera at Walter's Mercedes-Benz of Riverside

Joseph Loera | Page 13

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

5.0
259 Reviews
5.0

259 Reviews

Write a Review

259 Reviews of Joseph Loera

July 31, 2021

Dealership Rating
Employee Rating

Super pleased with my service and I just really want to take the time to appreciate my advisor Jospeh for going above and beyond helping me. Honestly I felt so good about bringing my car into this dealers More

by Ashley111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Walter's Mercedes-Benz of Riverside responded

Ashley, Thank you for taking the time to leave us this positive review! We are so glad that Joseph provided you with the 5-star service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that Joseph and the team may assist you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 30, 2021

Dealership Rating
Employee Rating

Walters has always been my go to dealership! It’s so close to home and never once have I been disappointed. My advisor Joseph has helped me in the past and always does the best job! Thank you Joseph. More

by Leslielee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Walter's Mercedes-Benz of Riverside responded

Leslie, Thank you so much for your positive review! Your safety and satisfaction are our utmost priorities, and we are so glad that Joseph consistently provides you with top-notch service and gets your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and we hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 29, 2021

Dealership Rating
Employee Rating

Love this dealership. Everything is so easy here and the employees are very professional. My service advisor Joseph was really great and helped me out in every way he could! thank you so much. It’s really a More

by Mckenna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2021

Walter's Mercedes-Benz of Riverside responded

Mckenna, Your safety and satisfaction are our utmost priorities, and we are so glad that Joseph got your automotive needs efficiently taken care of! It is our pleasure to assist you in any way possible. We greatly appreciate your wonderful review, and we hope to see you again the next time you are in need of automotive service. Take care! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 27, 2021

Dealership Rating
Employee Rating

I brought in my car a couple of days ago, it was making a weird screeching sound and was really worried about it. My advisor Joseph helped get it fixed and i only waited about 2 hours ! I went home and my ca More

by FRANKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2021

Walter's Mercedes-Benz of Riverside responded

Frankie, Thank you for taking the time to leave us this 5-star review! Your safety and satisfaction are our utmost priorities, and we are so glad that Joseph could ease your concerns and get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 22, 2021

Dealership Rating
Employee Rating

Want to start off by saying this is by far the best dealership I’ve been to. As soon as I came here all my worries went away because I knew I was in good hands. My service advisor went above and beyond More

by CamKin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Walter's Mercedes-Benz of Riverside responded

Cam, Thank you so much for your 5-star review! Your safety and satisfaction are our utmost priorities, and we are delighted that our team could put you at ease and get your automotive needs efficiently taken care of. We look forward to providing you and your vehicle with the best care for many years to come. Take care! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 21, 2021

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Employee Rating

We just moved here to Riverside this past year and I’m glad this dealership is right here down the street from us! Joseph did a great job and took care of us. He made sure we were satisfied with our servi More

by Valentino89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Walter's Mercedes-Benz of Riverside responded

Valentino, Thank you for taking the time to leave us this 5-star review! Your safety and satisfaction are of the utmost importance to us, and we are thrilled that Joseph got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible, and we hope to continue serving you and your automotive needs for many years to come! We wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 21, 2021

Dealership Rating
Employee Rating

Had an amazing experience at this dealership! It was my first time coming here and everyone was super welcoming especially my service advisor Joseph. He was on top of his game and really helped me out when More

by Steph8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Walter's Mercedes-Benz of Riverside responded

Steph, Thank you so much for your excellent review! Offering thorough and efficient services is always our goal, and we are delighted that Joseph met your satisfaction and made your experience with us exceptional. Please do not hesitate to give us a call if you ever have any further questions or concerns. We look forward to serving you and your automotive needs again in the future! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 04, 2021

Dealership Rating
Employee Rating

Worst experience I have ever had with any car related business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a n More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tyler Usary

Jul 20, 2021

Walter's Mercedes-Benz of Riverside responded

Hi Scott, I can certainly understand your frustration and can empathize with your situation. We’ve really gone to great lengths to reduce this burden on you to the tune of close to $4,000 in reduced costs. Unfortunately your non Mercedes-Benz aftermarket air filter caused something to get sucked into the intake, shattered the turbo fins that then went into the engine and caused quite a bit of damage. We submitted everything to MB to cover; tore down the entire engine, took photos, submitted labor and parts. We did all we could to get this covered but the aftermarket air filter left us with only partial coverage and even that was after we pleaded with them on your behalf. I’m really sorry this happened, but believe me we went above and beyond to help you. I know it seems like we are the bad guys because you see the final bill but I promise you we are fixing this problem for you the best way we know how and at the lowest possible expense to you. Tyler Usary Service Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

July 02, 2021

Dealership Rating
Employee Rating

The service department is fantastic. Joseph Loera always comes through.The sales department has had major turnover and when I recently leased another vehicle it was a little frustrating because the sales pe More

by KWG
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Raul Ayala , Dina Backer, Bryan Fitzpatrick

Jul 12, 2021

Walter's Mercedes-Benz of Riverside responded

We are thrilled to hear that Joseph has continuously meet your satisfaction, and we will certain provide you with nothing less than the A+ service that you deserve in the future. We're very sorry to hear that your sales visit was not a positive experience. We will look into this to see why sales dropped the ball Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

July 02, 2021

Dealership Rating
Employee Rating

Fast and Efficient , In case I have any problem,I Fast and Efficient , In case I have any problem,I usually call him and go there to check,they are more than happy to help to solve the problem,so I c More

by alanleung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2021

Walter's Mercedes-Benz of Riverside responded

Alan, Thank you for your 5-star review! Offering thorough and efficient services is so important to us, and we are delighted that our team continues to meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more we may assist you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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