Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 51

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

August 23, 2021

Dealership Rating
Employee Rating

It is great to find the solution for air conditioner problem. They changed the clogged pipe but dies not solved the problem. 2nd visit makes final clues. Thanjs More

by SCHILTV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Sarant Cadillac responded

Thank you for the feedback and for letting us help repair your vehicle's air conditioning. It was truly our pleasure to serve you, let us know if we can assist you again in the future!

August 21, 2021

Dealership Rating
Employee Rating

I AM EXTREMELY EXTREMELY PLEASED !!! I WAS TAKEN RIGHT AWAY AND MY INSPECTION WAS COMPLETED IN RECORD TIME !!! I ALWAYS RECOMMEND SARANT TO ALL MY FRIENDS YOUR THE BEST !!! THANK YOU SO MU More

by dbalboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Aug 24, 2021

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing! We appreciate your kind words and loyalty. Please come back and see us for any of your future car needs!

August 18, 2021

Dealership Rating
Employee Rating

It’s always a pleasure having my car serviced at this dealership always goes smooth and done correctly. Very professional and friendly. I was satisfied customer. More

by RJE5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Aug 20, 2021

Sarant Cadillac responded

Thank you for the kind words and continued support!

August 08, 2021

Dealership Rating
Employee Rating

Joe helped me from my 1st phone call telling him my problem until my Cue screen was installed. He was a pleasure to deal with. Great service. More

by FRANCESCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Sarant Cadillac responded

Thank you for the 5-star rating and your shout-out for Joe! We look forward to working with you in the future.

August 06, 2021

Dealership Rating
Employee Rating

To get a phone call at nearly 4 pm saying you don’t have the recall part for my vehicle was horrible customer service. On top of that, oh no there are no loaner vehicles. My appointment was made 2 weeks a More

by DENNISDRAGHI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 11, 2021

Sarant Cadillac responded

We appreciate you taking the time to let us know about your time with us. We understand your frustration with your service visit and are sorry to hear you left us dissatisfied. Customer satisfaction is our ultimate goal, and because of that, we will use your feedback to improve our operations. Please know that we are thankful for your business with us, and would like to express our appreciation as well as apologize. At your convenience, please reach out to Tony Vicente, Service Manager, at 516-473-0925. Thank you and we look forward to hearing from you.

August 06, 2021

Dealership Rating
Employee Rating

Service people are always friendly and helpful. Have been dealing with Joe Mistretta for more than 20 years and he is a big part of why I always come to Sarant. More

by RLMESCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Sarant Cadillac responded

Thank you for your loyalty to Joe and Sarant Cadillac over the years! We look forward to working with you for many more to come.

August 05, 2021

Dealership Rating
Employee Rating

As always, excellence is the appropriate word to describe Sarant's Service Department.More vehicle was brought there as a result of a Roadside call. Service Dept. had me back on the road within an hour, or s More

by Schwartziej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony DiGuiseppe

Aug 10, 2021

Sarant Cadillac responded

Thank you for the wonderful review and rating. We are glad to hear that your experience with our service department went smoothly and quickly. We look forward to helping you again in the future.

August 05, 2021

Dealership Rating
Employee Rating

THEY ARE PERFECT NEVER ANY PROBLEMS GREAT PEOPLE TO WORK JOE IS GREAT VERY EASY TO DEAL WITH. I WILL ALWAYS SERVICE AT SARANT!!! THEY TREAT YOU LIKE FAMILY More

by TRLUM105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Sarant Cadillac responded

We love to hear that our staff treats you like family. Thank you for sharing your experience and please let us know if there is anything else we can help you with.

August 05, 2021

Dealership Rating
Employee Rating

I had nothing but good service buying my car and when I went for maintenance. I would highly recommend this dealership. Everyone there was friendly. More

by DREAMANGELS323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2021

Sarant Cadillac responded

Thank you for the review and for your recommendation! We are glad to hear that you had a wonderful experience with our service and sales team. Please let us know if there is anything we can do for you.

August 05, 2021

Dealership Rating
Employee Rating

Joe Mistretta is great. He's very personable. I connect with Joe Via Text or phone call. He's always there when I need a question answered or need a appointment. Don't let this guy leave. He's a asset to S More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vic Castagna

Aug 10, 2021

Sarant Cadillac responded

Thank you for sharing your experience. We agree that Joe is a great piece of our staff. We will let him know to keep up the great work and we will share your kind words with him. Thank you for the review and excellent rating! We look forward to helping you again in the future.

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