Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 114

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.6
1,146 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.6

1,146 Reviews

Write a Review

Dealership Experience

29 yrs, 5 mos

Industry Experience

47 yrs, 5 mos

Specialties & Trainings

Cadillac Certified

1146 Reviews of Joseph Mistretta

February 14, 2018

Dealership Rating
Employee Rating

Useless Service writer joe is the most difficult person to get in contact with. He never answers calls. Or returns calls. Always forwards me to voicemail and More

by Janet200
Recommend Dealer
No
Mar 06, 2018

Sarant Cadillac responded

We are very sorry to hear you have had a difficult experience with our service department here at Sarant. Great service and open communication with each of our valued customers is our priority, and we apologize for any inconvenience or frustration you experienced and hope to have the opportunity to speak with you. If you would, please contact Bill McArdle, our Service Manager, at 516-293-3370. Thank you.

February 02, 2018

Dealership Rating
Employee Rating

I love going to Sarant! Sarant is a always a great experience. Joseph Mistretta in service are friendly and knowledgeable and I am always in and out quickly. My sales guy h More

by Tara Visconti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno

Feb 07, 2018

Sarant Cadillac responded

That's what we like to hear! Thank you so much for your great feedback! It's great to hear about your experience with us and we can't wait to see you back again soon!

January 30, 2018

Dealership Rating
Employee Rating

My 4th Cadillac The people at Sarant Cadillac really know how to treat their customers, I just picked up my 2018 XT5 today and it's been nothing but a pleasure to dea More

by Salvatore Manno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Sarro

Feb 01, 2018

Sarant Cadillac responded

Glad to hear that our entire team is taking good care of you every time you come to see us, Salvatore! Our team works hard to provide the extra mile customer service and we're happy to hear that it is paying off in the eyes of our customers! Congrats on your gorgeous, new XT5 and we look forward to taking good care of you at each and every visit!

January 22, 2018

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Employee Rating

‘The Best” As usual The Sarant Team was professional, courteous and friendly. Joe addresses any issues I may have and the team takes care of it. Always a good More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2018

Sarant Cadillac responded

We're very happy to hear that Joe and our team gave you such a good experience, Janet! We would love to be able to help you again next time you visit!

January 22, 2018

Dealership Rating
Employee Rating

Always accomodating . Joe and Maurice are extremely professional. Shuttle service is very convenient, as well. Check out is quick and the cashier very pleasant. Thank More

by Mary26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Howie Meadows, Maurice Pereira

Jan 23, 2018

Sarant Cadillac responded

It's great to hear that Joe, Maurice, and the rest of the team were able to give you such a great experience, Mary! Whenever you're ready for your next visit, we would be more than happy to help!

January 20, 2018

Dealership Rating
Employee Rating

Great Experience Next day appointment was no problem with service department. Service department personnel were courteous and informative. Showed me how to fix a probl More

by Cody381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2018

Sarant Cadillac responded

Thank you for the recommendations, Cody! We absolutely love to hear everybody's feedback! It's great to know that our team was able to help you fix your vehicle! We hope next time you need a fix, you choose us again!

January 12, 2018

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Employee Rating

great dealership dom vivo and Antonio made the process very easy.They are professional and great people to do business with.Because of them I tell everyone I know abo More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, Dominic Vivo

Jan 16, 2018

Sarant Cadillac responded

Thank you for telling us how we are doing, Larry! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Dominic, Antonio, and Joseph. Thanks for the excellent 5-star rating and for your continued loyalty with us. We look forward to your return!

January 11, 2018

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Employee Rating

In and out very promptly My vehicle was serviced very promptly. I was not very late for my job which was great. Very good experience, Joe was great. I barely finished my cup More

by Nancy Andreiev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2018

Sarant Cadillac responded

Nancy, we're glad to see your experience with us was worth 5 stars! We strive to make every visit to our service department as quick and efficient as possible. We are delighted Joe and the Service Team provided that for you! Thank you for visiting us, and we look forward to working with you again in the future!

January 04, 2018

Dealership Rating
Employee Rating

Antonio and John WHAT A TEAM If there was a super bowl for dealerships SARANT CADILLAC would win .Antonio Centeno and John Nassour are like Montana and Rice. This our 5th Cadil More

by xt5 guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2018

Sarant Cadillac responded

Thank you for your review and for your compliments, Ciraldo family! It really is flattering, and we are proud of our team for the hard work they put in every day in pursuit of greatness. We also appreciate your continued business with us, working with people we have seen time and again over the years makes our job even more fun! If you all need anything more from us, please reach out and let us know. Have an incredible day!

January 04, 2018

Dealership Rating
Employee Rating

Top notch dealership I have been dealing with Sarant for many years now and my father for years before me. This is a first class operation from the sales team to the servi More

by Joe Noya Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno, John F. Nassour, Sr. , Jim Rapp

Jan 04, 2018

Sarant Cadillac responded

Thank you, Joe, it is always incredible to hear from the families that we have been in business with for so long! We are honored to have the opportunity to continue earning your business, and maintaining that level of customer service and satisfaction is our highest priority. We are already looking forward to working with you next time! Have a fantastic day!

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