Joseph Ruiz | Page 2

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to provide detailed feedback about your experience with Joe and our dealership. We appreciate your honest input and apologize for any initial impression that may not have met your expectations. We're glad to hear that the dealership's cleanliness and amenities, like Starbucks coffee, were positive aspects of your visit. Your observation about the restroom and the suggestion to add more finance managers to reduce waiting times are duly noted, and we'll work towards improvements in these areas. We value your feedback, and it's important for us to continuously enhance our services. If there's anything specific you would like to discuss further or if you have additional feedback, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that Dan and Joe provided you with top-notch customer service and responsiveness. It's wonderful that Joe excelled at explaining everything to your satisfaction. Customer education and service are important to us, and it's great to know that you had a positive experience with our team. If you have any more questions or need further assistance, please feel free to reach out. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's great to hear that Joe Ruiz, your salesman, went the extra mile to ensure your car was serviced promptly when you encountered the low oil indicator issue. Customer service and satisfaction are essential to us, and we appreciate Joe's dedication to making sure your concern was addressed promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you, and we hope you enjoy your new car trouble-free. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's wonderful to hear about your positive experience with Infinity of Orland Park! We're delighted to know that they were respectful of your time, offered a great deal on the car you wanted, and that JP provided an informative test drive to seal the deal. Switching to a new vehicle, especially after 20 years and a growing family, is a significant milestone, and it's fantastic to hear that driving out of the dealership in your new QX60 marks the beginning of a new era for you and your wife. We appreciate your business and wish you many enjoyable journeys with your new wheels. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for choosing our dealership. We greatly appreciate your recommendation and are delighted to hear that you found our team to be very professional and supportive. We value your loyalty and understand the importance of providing exceptional service to our customers. We're sorry to hear about your previous experience with another dealership, and we're here to ensure that you receive the level of service you deserve. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're committed to providing you with top-notch service and making your experience a positive one. Thank you for your trust, and we look forward to serving you. Best Wishes, INFINITI Of Orland Park