Joseph Sandridge
Joseph Sandridge at Folsom Lake Nissan

Joseph Sandridge | Page 2

Customer Service

Folsom Lake Nissan

12610 Auto Mall Cir
Folsom, CA 95630

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Joseph Sandridge

August 08, 2026

Dealership Rating
Employee Rating

Drew was cheerful, very courteous, and friendly. He also demonstrated kindness by offering a shuttle or Lyft ride. More

by FGRIFFIN36
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Drew Poppler, Connor Tinker

Aug 09, 2026

Folsom Lake Nissan responded

Knowing you found Drew cheerful and courteous means a lot to our service team. We’re pleased we could provide a shuttle or Lyft option while servicing your Nissan Sentra.

August 05, 2026

Dealership Rating
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The appointment was on time and was finished in a timely manner. We sat in comfort as we waited. It was a good experience. More

by Geri Klinger
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2026

Folsom Lake Nissan responded

We’re glad your service visit was efficient and you could relax comfortably while you waited. Your kind words about the service on your Nissan Leaf mean a lot to our team.

August 01, 2026

Dealership Rating
Employee Rating

Workmanship needs improvement. Spent a lot of money and still had to bring car back. Seemed to be rushed. Courtesy car and wash not offered More

by twontints
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Recommend Dealer
No
Aug 06, 2026

Folsom Lake Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 28, 2026

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We had a wonderful experience at nissan. customer service was exceptional. They put on my new tires quickly and provided us with a detailed video with the work that was done.highly recommende More

by marlacollis
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2026

Folsom Lake Nissan responded

What a pleasure to hear how quickly our team installed your new tires on your Mazda and provided a detailed video of the work. Thank you for recommending us for maintenance needs. We look forward to helping with your CX-90 PHEV again.

July 24, 2026

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Great service from the top down. Drew gave prompt service as soon as my front tires hit the service drive. Kept me informed to the problems and fixes to my truck. Definitely recommen More

by SCALORAB
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2026

Folsom Lake Nissan responded

Thank you for highlighting the prompt service Drew provided when you arrived. We’re glad our team kept you informed about the issues and fixes for your Nissan Titan. We appreciate your recommendation to those in Sacramento seeking dependable automotive care.

July 21, 2026

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Was able to get service appointment quickly, but they did take a while to get my car done on the day it was brought in. They did fix my issue, but prices were a little bit high which I expected from the deal More

by gharmer
Service Price Transparency
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Recommend Dealer
Yes
Jul 22, 2026

Folsom Lake Nissan responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we're sorry if we fell short in some areas. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns. We're always happy to help here at Folsom Lake Nissan.

July 18, 2026

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Pleasant personality with great customer service, Very pleased! Will recommend Folsom Nissan to friends and family. More

by MUIPHIN
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Recommend Dealer
Yes
Jul 18, 2026

Folsom Lake Nissan responded

Thanks for highlighting our team’s pleasant approach and customer service. We’re glad you’re pleased with the service on your Nissan Kicks and appreciate your recommendation to friends and family.

July 16, 2026

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The service at Folsom Lake Nissan was very professional, efficient, and friendly! I received excellent care for our older Armada, and was so appreciative that "Lyft" is also offered for Nissan's customers. More

by CAROL.MOORE1956
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Drew Poppler

Jul 17, 2026

Folsom Lake Nissan responded

Thank you for recognizing our team’s attentive and streamlined service on your Nissan Armada. We’re glad the Lyft shuttle added convenience and appreciate your recommendation.

July 13, 2026

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They were great they gave me all the information I needed. They even made sure I had a ride home. More

by ARREOLAJ210
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Recommend Dealer
Yes
Jul 13, 2026

Folsom Lake Nissan responded

We’re glad Drew made sure you had all the information you needed and arranged a ride home after servicing your Nissan Altima. Please reach out if there’s anything else we can do to keep you on the road.

July 08, 2026

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Employee Rating

Javier made sure to update us with everything and made sure that our warranty would pay for the repairs. More

by MICHELLEANNARENAS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Javier Quiroz

Jul 08, 2026

Folsom Lake Nissan responded

It’s wonderful to hear that Javier kept you informed and made sure your warranty covered the repairs on your Nissan Rogue. We appreciate your trust in our service team and look forward to helping with any future maintenance.

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