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Joseph Vicari Jr.
Joseph Vicari Jr. at Heiser Ford Lincoln
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Joseph Vicari Jr. | Page 7

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
131 Reviews

Dealership Experience

30 yrs, 1 mo

Industry Experience

4 yrs, 3 mos

4.4

131 Reviews

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131 Reviews of Joseph Vicari Jr.

July 08, 2021

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Employee Rating

Had a great experience with Marius and the service team! I was in and out quickly, and the car wash was a plus. I will definitely be back! More

by taynnels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Peter Cooney, Marius Kupstas, Service Team, Ryan Yelton

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Jul 15, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 07, 2021

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Employee Rating

Heiser has taken good care of my needs, there was a glitch in communication but they made up for it with outstanding customer service and service of my car...thank you More

by All.de007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Team, Ryan Yelton

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Jul 07, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 24, 2021

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Employee Rating

Joe in the service department was incredibly communicative and courteous and the service was top notch More

by Joy v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jun 28, 2021

Heiser Ford Lincoln responded

Dear Joy, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 21, 2021

Dealership Rating
Employee Rating

Friendly, courteous, accommodating,, definitely willing to please and not arrogant More

by HALLIDAYS1729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Peter Cooney, Renhart Elaisha, Marius Kupstas, Service Team, Ryan Yelton

Helpful
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Jun 24, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 16, 2021

Dealership Rating
Employee Rating

Good and quick.thank you you you you you you you you you you you you you you you you you you you you you More

by JYAMEOGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Peter Cooney, Renhart Elaisha, Marius Kupstas, Service Team, Ryan Yelton

Helpful
Report | Print
Jun 21, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2021

Dealership Rating
Employee Rating

Joe the service man did a great job all the way around. Because of service like Joe gave me,I’ll be back for service More

by Scotty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Jun 21, 2021

Heiser Ford Lincoln responded

Dear Scotty, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your feedback and look forward to seeing you again in the future. Happy driving!

June 07, 2021

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Employee Rating

This is the second time I have had my vehicle serviced there, and the second time with issues. The first time, they stained my interior and the second time, they forgot to rotate the tires. They did make More

by Maxschultz7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Renhart Elaisha, Service Team

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Jun 10, 2021

Heiser Ford Lincoln responded

Dear Max, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

May 26, 2021

Dealership Rating
Employee Rating

Very courteous and informative in a way I could understand. I was happy they took me back and showed me under my car where the problem was. More

by JDUFOUR2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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May 28, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 17, 2021

Dealership Rating
Employee Rating

Was pleasantly surprised by the speed of service. Coupled with the usual thoroughness of information & quality of work, it made me very happy. Thanks for taking care of us. More

by Ian B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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May 19, 2021

Heiser Ford Lincoln responded

Dear Ian, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 12, 2021

Dealership Rating
Employee Rating

Heiser Ford does an excellent job both in the sales side and service department. Highly recommended. I've been a customer there for over 12 years and thumbs up. More

by JDECKARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Robinson, Brandi Winfrey, Brandi in sales

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May 13, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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