Avoid this dealership, they act like you don’t exist
after you purchase a vehicle. Disgusting customer service.
after you purchase a vehicle. Disgusting customer service.
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by IWANTFOOD
Verified Customer
Verified Customer
Jul 18, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
I'm sorry to hear about your experience with our customer service. We strive for attentive and supportive interactions, so it's concerning to learn that we fell short after your purchase. Please reach out if you'd like us to address any specific issues or concerns you have. Thank you,
Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Everyone I dealt with was courteous and respectful I
would recommend this dealership without reservation
would recommend this dealership without reservation
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by LAR2SKI
Verified Customer
Verified Customer
Jul 14, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the terrific review and for recommending our team at Van Nuys Chrysler Dodge Jeep Ram!
I did the transaction on the fifth.
I finally got it done and shipped 19 days later. and I paid it in full. I108’ooo
I finally got it done and shipped 19 days later. and I paid it in full. I108’ooo
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by YNRSALE
Verified Customer
Verified Customer
Jun 30, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
I'm sorry to hear about the delay in your transaction. We strive for timely service, and it's disappointing that we didn't meet expectations this time. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
THANK YOU LEO FOR MAKING MY DREAMS TRUE 100% recommend!
Second time buying a car from this dealership amazing experience!
Second time buying a car from this dealership amazing experience!
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by bryannoriega10
Verified Customer
Verified Customer
May 28, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear that Leo and the Van Nuys Chrysler Dodge Jeep Ram team made your car-buying experience amazing once again! Thank you for recommending us, and enjoy your new ride!
Smooth, professional, transparent and great overall!
Will definitely be coming back for our next car.
Will definitely be coming back for our next car.
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by GO111EZ
Verified Customer
Verified Customer
Apr 04, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're delighted to hear about your positive experience at Van Nuys Chrysler Dodge Jeep Ram! Our team is committed to providing smooth and transparent service. We look forward to assisting you with your next car purchase!
Perfect and accommodating in every way.
They’re kind, thorough pros, through and through! The best in the SFV.
They’re kind, thorough pros, through and through! The best in the SFV.
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by Michael Bednarsky
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2025 -
Van Nuys Chrysler Dodge Jeep Ram responded
Michael, thank you for the glowing review! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided such a perfect and accommodating experience. We appreciate your support and look forward to serving you in the future!
Bunch of scammers and thief’s, they took almost 3 months
to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times al
to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
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by Prestige_710
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's concerning to hear about your experience, and I apologize for any frustration caused by the delay in payment and issues with your trade-in. We strive for transparency and integrity, so this feedback is taken seriously. I'm glad Erick was able to assist you; however, I'd like to address these concerns further if you're willing. Please feel free to reach out at your convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
I wouldn't recommend this dodge dealership, they lie
about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rental
about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
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by MTMDRYWALL
Verified Customer
Verified Customer
Dec 05, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're sorry to hear about your experience with our dealership. We strive for transparency in our sales and efficient service, so it's concerning to learn that we fell short. We'd like the opportunity to address these issues directly and make things right if possible. Please feel free to reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
This is the worst service provider in the industry.
The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every ste
The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it.
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by seluronking
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's disappointing to hear about your experience, and I apologize for any frustration you encountered. We strive to provide helpful and respectful service at every step, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
RW VNCDJR is the worst dealer in America!
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits.
I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe.
Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR.
Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
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by DAVIDCITRONE
Service Price Transparency
Nov 24, 2024 -
Van Nuys Chrysler Dodge Jeep Ram responded
David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out.
Thank you,
Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Nov 24, 2024 -
DAVIDCITRONE responded
Hello Jonathan,
RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation.
Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC).
If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!"
Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership.
Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment.
David Citrone
U.S. Army & Desert Storm Veteran