Josh Cash | Page 2

Efficient respectful let you know what’s happening every step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. More

by KEVINPAULCOLLINS Verified Customer Verified Customer

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First off, I want to express my sincere gratitude for the exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, a exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, and I believe she deserves recognition for her outstanding service. However, I also feel compelled to share some feedback regarding my overall experience. While Henrietta's assistance was invaluable, I encountered some challenges with the handling of my extended full warranty which I purchased from BMW. The issue was the Audi dealership not honoring the warranty on my Audi Q7 (purchased from BMW). Despite multiple attempts to contact Tammy, I did not receive a return call. Although she was pleasant when I finally reached her, I found the overall experience lacking in terms of communication and efficiency and curt shortly thereafter to say the least. As a retired Federal government employee, I firmly believe in the importance of treating customers with respect and ensuring their satisfaction, especially considering the significant investment involved. While the refund was eventually processed, the experience left much to be desired, as evidenced by our correspondences via email. Additionally, I encountered an issue with my vehicle shortly after purchasing it, which required attention from your service representative, Josh. While Josh did his best to address the issue, there were delays beyond his control that extended the resolution process over several weeks. Given that I purchased the vehicle from BMW, I sincerely hope that this was an isolated incident and that future interactions will result in a more positive and collaborative relationship. More

by JAMTWO20 Verified Customer Verified Customer

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I found my service agent and service department to be excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. Credit card Companies charged a discount fee to the merchants for the use of credit cards, and now sarasota bmw had decided that ,unlike the majority of places that take credit cards, they will charge that To the customer. 3% I just don’t get it. It’s a cost of doing business. What’s next payroll surcharge ?utility surcharge? I really think it’s kind of insulting to the customer More

by Bill Verified Customer Verified Customer

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Josh and the service staff were friendly and efficient. The waiting area was a nice place to bide some time. The waiting area was a nice place to bide some time. More

by littlejohnmm Verified Customer Verified Customer

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Great customer service from Josh and everything went well. Would recommend this service center to others. well. Would recommend this service center to others. More

by AGB0 Verified Customer Verified Customer

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The wait time was painful for an oil change and check engine light. After all was said and done I have to return. engine light. After all was said and done I have to return. More

by carlson.shirley Verified Customer Verified Customer

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Joshua was great, and the dealership graciously got me a same day fix. My only complaint would be that the car wasn’t washed before returning it to me; perhaps I am spoiled by my Cleveland dealership. same day fix. My only complaint would be that the car wasn’t washed before returning it to me; perhaps I am spoiled by my Cleveland dealership. More

by RRYMOND56 Verified Customer Verified Customer

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My adviser was on point and handled all of my concerns. Will use him again in the future. Will use him again in the future. More

by PROKUP25 Verified Customer Verified Customer

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Josh is great! However, the check-in process is a bit chaotic. I don’t mind / even like kiosk, but some of the staff seem confused. However, the check-in process is a bit chaotic. I don’t mind / even like kiosk, but some of the staff seem confused. More

by MORRIS.HYLTON Verified Customer Verified Customer

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Disconnect between scheduling & parts ordering. Ultimately no one is responsible. You confirm twice that the customer will be there on time but no one confirms parts are available on time. Customer Ultimately no one is responsible. You confirm twice that the customer will be there on time but no one confirms parts are available on time. Customer is left holding the bag. More

by bigbateau Verified Customer Verified Customer

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