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Josh Cash
519 Reviews
519 Reviews
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519 Reviews of Josh Cash
Verified Customer
May 17, 2024
I trust this dealership with my car. They are so clean and very helpful. I do appreciate them getting you an Uber so you don't have to wait. Just wish uber was better. They are so clean and very helpful. I do appreciate them getting you an Uber so you don't have to wait. Just wish uber was better. More
by Susanmcclure9802
Other Employees Tagged: Rafael Glover
May 17, 2024
Great people, good service. Awesome experience all around. Would recommend to a friend. Best dealership in town. Awesome experience all around. Would recommend to a friend. Best dealership in town. More
by Steven Serrano
Other Employees Tagged: Derek Thomas , Nelson Cortes, Greg Jones, Matt Merlino
May 16, 2024
Which time? Josh was able to fix my complaints after first visit Josh was great but i ending up driving to bmw three times 45 mins up and 45 mins back Jos Josh was able to fix my complaints after first visit Josh was great but i ending up driving to bmw three times 45 mins up and 45 mins back Josh saved your service dept More
by Tourfam2
May 13, 2024
When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in St.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More
by kimpmacaulay
Other Employees Tagged: Brooke Beaudin
May 11, 2024
Always have had great service at bmw. Never tried to get me to fix things that were not needed and truthful. They have been very helpful with all of my concerns. Amazing service Never tried to get me to fix things that were not needed and truthful. They have been very helpful with all of my concerns. Amazing service More
by Lbrindle65
