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Josh Chaffin
Josh Chaffin | Page 14
Service Advisor
Hyundai of Palm Springs
3919 E Palm Canyon Dr
Palm Springs, CA 92264
178 Reviews
Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.
Read moreDealership Experience
7 yrs, 11 mos
Industry Experience
10 yrs, 11 mos
Languages Spoken
English
Spanish
178 Reviews
Write a Review
178 Reviews of Josh Chaffin
Verified Customer
January 28, 2026
George Nassar went above and beyond when it comes to customer service. Cindy Rivas was very welcoming and pleasant when checking in. Very happy to be part of the Hyundai family. customer service. Cindy Rivas was very welcoming and pleasant when checking in. Very happy to be part of the Hyundai family. More
by cfriedman99
Other Employees Tagged: Andre Bourdaa, Todd Hildre, George Nassar, Gary Haas, Jedadiah Wallbrecht, Eric Garcia, Cindy Rivas, Michael Boatright , Mary Walters
January 24, 2026
Josh is a wonderful service advisor however, here are a few issues I have. 1) they give a free wash with service on cars purchased new from the dealer. Water spots and bugs still on the windshield. 2) the few issues I have. 1) they give a free wash with service on cars purchased new from the dealer. Water spots and bugs still on the windshield. 2) the techs never set the readouts back to where they were such as mph. #3) I was told I needed to pay for a new battery when it was determined that the battery was weak and that the battery has a 3 year warranty and that we owned the car for 3 years. I had to inform the service advisor the 3 years mark for owning the car wasn’t for 3 more months. And that we bought the car new from them and the delivery date was on all the service orders. I am considering not coming back More
by NATHANCHALGEN80
January 24, 2026
Cindy was so helpful. She was patient with me and made sure that I understood what services my vehicle needed. She is wonderful with her customer support! She was patient with me and made sure that I understood what services my vehicle needed. She is wonderful with her customer support! More
by Omar Columbus
Other Employees Tagged: Eric Garcia, Cindy Rivas
January 22, 2026
Eric was awesome, greeted me by name, professional and courteous. When I buy another Hyundai, I hope I will do business with him, Ernesto courteous. When I buy another Hyundai, I hope I will do business with him, Ernesto More
by ernestd222
Other Employees Tagged: Eric Garcia, Cindy Rivas
January 22, 2026
Appointments are easy to make. Everything is handled politely and professionally. They even was the car. Everything is handled politely and professionally. They even was the car. More
by ndevault
Other Employees Tagged: Eric Garcia, Cindy Rivas , Jenna
January 21, 2026
Perhaps it's because the last two vehicles I purchased were both from the same dealership and because I drive 60 80,000 miles per year. I'm in there once a month if not for oil changes tire rotations, buy were both from the same dealership and because I drive 60 80,000 miles per year. I'm in there once a month if not for oil changes tire rotations, buying new tires, complete major and amount of tulips and the beat goes on do do do do do More
by TTOMINSKY
Other Employees Tagged: Gary Haas, Eric Garcia, Cindy Rivas , David
January 18, 2026
Josh, Cindy, and George were great and super helpful, thank you so much for everything! thank you so much for everything! More
by ANTHONY.J.CHILDRINEARSON
Other Employees Tagged: Andre Bourdaa, Todd Hildre, George Nassar, Gary Haas, Jedadiah Wallbrecht, Eric Garcia, Cindy Rivas, Michael Boatright , Mary Walters
January 16, 2026
Work was done on my car that I did not ask for. While Josh rectified this with a $20 credit on my account for future service, he did so reluctantly. I also presented a coupon for $15 off of my oil While Josh rectified this with a $20 credit on my account for future service, he did so reluctantly. I also presented a coupon for $15 off of my oil change. In spite of that and the adjustment of $20 for the tire rotation, I still paid $61.37. I do not think the coupon was applied. Had it been, my bill would have been more in line with what I have paid in the past. When I asked Josh about this, he said that he just adjusted the cost for parts by $15. I do not believe him, it seems like smoke and mirrors. I would have expected to see a line on my bill for a coupon reduction of $15, not a blind adjustment to parts. I will not deal with him again, but I will return to this dealership for service, as I have been very pleased with them and their work dating back to 2016. I would like someone from Palm Springs Hyundai to examine my bill and explain to me why I am wrong, but I just can't see it when I examine my previous bills for an oil change and filter replacement. More
by nylizva
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