Josh Chaffin
Josh Chaffin at Hyundai of Palm Springs

Josh Chaffin | Page 5

Service Advisor

Hyundai of Palm Springs

3919 E Palm Canyon Dr
Palm Springs, CA 92264

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4.8
137 Reviews

Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.

Dealership Experience

7 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

137 Reviews

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137 Reviews of Josh Chaffin

May 08, 2026

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Employee Rating

I am pleasantly surprised at the service we get from Huyandai. I didn’t expect it to be e as good. More

by JERRYDUNNSR1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your kind review of Hyundai of Palm Springs Service. We’re delighted to hear your experience exceeded expectations and that our team provided the level of service and care you deserve. Delivering professional, reliable Hyundai service with exceptional customer support is always our goal, and we truly appreciate your support of Hyundai of Palm Springs!

May 07, 2026

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Everyone at the dealership is kind, professional, and helpful. Prices for simple maintenance just seem too high. It feels like the service coordinators are trained to sell as many services as they can. I More

by TREXDB
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Nassar, Cindy Rivas

May 12, 2026

Hyundai of Palm Springs responded

Thank you for your thoughtful feedback and for choosing Hyundai of Palm Springs Service. We’re pleased to hear our team has been kind, professional, and helpful during your visits. We also understand your concerns regarding maintenance pricing and the volume of recommended services. Providing transparent guidance and helping customers make informed decisions about preventative maintenance is extremely important to us, and we appreciate you sharing your perspective as we continue working to improve the service experience at Hyundai of Palm Springs.

May 07, 2026

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I trust Cindy’s and Hyundai’s Expertise. My 13 year old car is in good hands. More

by WFORD42145
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your kind review of Hyundai of Palm Springs Service. We’re delighted to hear you trust Cindy and our team’s expertise to help keep your vehicle running strong after 13 years. Delivering dependable Hyundai service, knowledgeable care, and long-term customer support is always our goal, and we truly appreciate your continued trust in Hyundai of Palm Springs!

May 06, 2026

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They have always been very friendly and Josh makes it comfortable when he has to tell you bad news! More

by THEREGOESGRANDMA
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your kind review of Hyundai of Palm Springs Service. We’re delighted to hear our team has consistently provided a friendly experience and that Josh helps make even difficult conversations comfortable and informative. Delivering honest communication and exceptional Hyundai service is always our goal, and we truly appreciate your continued support of Hyundai of Palm Springs.

May 04, 2026

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Excellent service and I highly recommend them. They were very professional and helpful. No problems at all. More

by Deborah Foster
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Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia, Cindy Rivas

May 12, 2026

Hyundai of Palm Springs responded

Thank you, Deborah, for your wonderful review of Hyundai of Palm Springs Service. We’re thrilled to hear you received excellent service and found our team professional and helpful throughout your visit. Delivering a smooth, stress-free Hyundai service experience is always our goal, and we truly appreciate your recommendation and support of Hyundai of Palm Springs!

May 02, 2026

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It’s been a pleasure taking my older Hyundai to Eric. They take great care of it. Also great pricing on repairs. Can’t go wrong More

by mherrick79
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Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia , Cashier is awesome to

May 12, 2026

Hyundai of Palm Springs responded

Thank you for your wonderful review of Hyundai of Palm Springs Service. We’re delighted to hear Eric and our team continue to take great care of your Hyundai and provide excellent value on repairs. Delivering dependable Hyundai service, fair pricing, and exceptional customer care for vehicles of every age is always our goal, and we truly appreciate your continued support of Hyundai of Palm Springs!

May 02, 2026

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Very courteous and competent staff. The entire process from start to finish was easy and the facilities are exceptional. More

by GARYKROMELOW
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your kind review of Hyundai of Palm Springs Service. We’re delighted to hear you found our staff courteous and competent and that the entire process was smooth and easy from start to finish. Providing exceptional customer care and maintaining outstanding facilities for our guests is always our goal, and we truly appreciate your support of Hyundai of Palm Springs!

May 02, 2026

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Excellent service past 6 years we've lived in Coachella Valley. Looking forward to next 6 years More

by DAVIDDOLIM
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your wonderful review of Hyundai of Palm Springs Service. We’re honored to have earned your trust over the past six years in the Coachella Valley and thrilled to hear you continue to receive excellent service from our team. Delivering dependable Hyundai service and building long-term relationships with our customers is always our goal, and we truly appreciate your continued support. We look forward to serving you for many more years to come!

May 02, 2026

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Josh was very helpful and knowledgeable. He was extremely kind and considerate of my time, making sure my car got done quickly. More

by A. C.
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your wonderful review of Hyundai of Palm Springs Service. We’re thrilled to hear Josh provided such helpful, knowledgeable, and considerate service throughout your visit. Delivering efficient Hyundai service while respecting our customers’ time is always our goal, and we truly appreciate your support of Hyundai of Palm Springs.

May 01, 2026

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Employee Rating

I belive the manufacturers should take more precauation before releasing new vehicles. I believe buying a new car would be a better experience, if the brand new cars weren't getting recalled. They should d More

by mashhour21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Munoz

May 12, 2026

Hyundai of Palm Springs responded

Thank you for taking the time to share your thoughtful feedback and for choosing Hyundai of Palm Springs. We understand your concerns regarding vehicle recalls and the importance of reliability, especially when purchasing a new vehicle. Customer confidence, safety, and long-term dependability are extremely important, and we appreciate your perspective on the value of extensive testing and quality assurance before new models reach the market. Thank you again for your feedback and support of Hyundai of Palm Springs.

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