Josh Cousino | Page 10

2nd car from Heritage This is my 2nd vehicle I’ve purchased from Heritage and I’m very pleased. Easy process. No pressure sales tactics. Would highly recommend this deal This is my 2nd vehicle I’ve purchased from Heritage and I’m very pleased. Easy process. No pressure sales tactics. Would highly recommend this dealership! More

Report | Print

Great experience Our sales person, Adam, was easy to work with. He answered our questions and was very relational. When he did not know an answer he was clear and ho Our sales person, Adam, was easy to work with. He answered our questions and was very relational. When he did not know an answer he was clear and honest and then got us the information. Josh, on the financial end, was also very clear and did not push add-ons we did not want. He helped us through the paperwork very efficiently, friendly, and met our needs. More

Report | Print

Sales experience at Heritage I recently bought a late- model used car from Chuck Heingartner at Heritage. It actually was a straightforward experience. Chuck is very professiona I recently bought a late- model used car from Chuck Heingartner at Heritage. It actually was a straightforward experience. Chuck is very professional, a hard worker, but a real easy going guy. No pressure, at all. No frustrating negotiation on the terms of the deal, The car was ready for a test drive; everything was all set to go I certainly would buy another car from Chuck ; you can't go wrong More

Report | Print

New 2019 Rav4 Hybrid Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. U Even though Mark Guyette was new to the dealership, in the initial stages of putting together the car, I was able to get the exact new car I wanted. Unfortunately, Mark was on vacation when I took delivery. However, Derek Blood stepped in without skipping a beat and made me feel as though we had been working together on this for a long time. He is very knowledgeable about the leasing process and the electronics of the Rav4 Hybrid. He spent quality time with me going through the ins and outs of the electronics of the car, setting up various apps and functions of the car while explaining everything. I would feel very comfortable asking him for a mini refresher at anytime - which he offered. Josh Cousino, in finance, thoroughly explained each aspect of the leasing process, answered questions or found the answer. I always appreciate a person saying, 'I am not sure, let me find out." Instead of faking an answer. Conor McQuade, as always, greets me by name, makes me feel welcome and the Heritage Toyota is there to help me, and happy I came in. All-in-all, I have had a positive experience with Heritage Toyota. They are friendly, welcoming and not 'pushy'. And I felt comfortable with everyone to ask a question again if I didn't understand completely. More

Report | Print

Great service..no pressure sales. We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with We have been in the market for a new vehicle for a while. We needed some time to save additionally after we took a highlander for a test drive with Eleni. She was so helpful and patient with us. Never felt pressured to buy immediately but when we were ready she helped us negotiate a good deal. More

Report | Print

Great experience Liz was a real pleasure to work with. I hope to work with her and Josh with my next vehicle. Hopefully for a much lower rate. Liz was a real pleasure to work with. I hope to work with her and Josh with my next vehicle. Hopefully for a much lower rate. More

Report | Print

Process is a process My experience was good. I gave a 30 min time frame to sell to me. Sales rep took 45-50min. Same with finance. I had negotiated a price then then went My experience was good. I gave a 30 min time frame to sell to me. Sales rep took 45-50min. Same with finance. I had negotiated a price then then went up due to fees which I had requested to be inclusive. So the game never changes. All and all it wasn’t a horrible experience. More

Report | Print

It was pleasant, relaxed, and informative. We dealt with Ryan Hardy. He was very patient with our various requests and answered all our concerns promptly, intelligently and politely. He was n We dealt with Ryan Hardy. He was very patient with our various requests and answered all our concerns promptly, intelligently and politely. He was not pushy, but did help steer us in the direction we wanted. We would certainly recommend him as a sales person. More

Report | Print

Came through with right match We worked with Patrick Weeks who helped us test drive a few cars before settling on the Highlander hybrid. Then Patrick was able to connect us with th We worked with Patrick Weeks who helped us test drive a few cars before settling on the Highlander hybrid. Then Patrick was able to connect us with the specific trim and color we were looking for by securing it from a sister dealership... all for a fair price. We were very happy with the customer service from everyone at Heritage involved in our transaction. And we love our new Highlander! More

Report | Print

Great overall experience! Elizabeth greeted us in the lot among the vast array of vehicles for sale.Not being sure of what vehicle we would settle on we were invited inside to Elizabeth greeted us in the lot among the vast array of vehicles for sale.Not being sure of what vehicle we would settle on we were invited inside to get some further information. Liz was well versed with regard to the vehicles and more than willing to help. The following day we returned and finalized the purchase of our new Sienna. More

Report | Print