Josh Elkins | Page 31

Excellence in Service - Josh and Dawn This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy M This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy Malibu (2 recalls) and our 2002 Chevy Malibu (1 recall). We were so impressed with the excellence in service those three times; we had to test the waters to see if they kept the bar high. They did not let us down. We brought my mom who lives in Philadelphia over to Elkins because she had an issue with her 2008 Chevy Impala where her steering would cut out when the road was wet. We found a Chevy forum website where it described our exact problem. We printed it out to take with us. I was a little nervous bringing in the article, as I did not want to seem like we were telling someone his or her job. We stepped up to the counter and were greeted by a very nice young man. Josh promptly introduced himself and asked how he can help us. We mentioned we were so impressed with previous 3 visits we had to come back. I explained the issue and showed him the article that my wife and I found and I was ready for some push back about diagnosing our own problem but Josh was so great about it. He looked at the article and I explained how this was the exact problem to a "T" that we were having and he said that is great I will show it to our service department. He said he would have it evaluated and call before any work is done. See now I really appreciated that gesture. Turned out the article was right on, it was a harmonic balancer. Anyway we dropped it off on Monday January 18th at 6pm (ish) and Tuesday Josh called and said the mechanic verified it was the harmonic balancer and it would cost X amount of dollars which I though was more than fair from checking out what other people paid for the same repair on the forum. I gave Josh the green light for the repair and man how great is their service department, they had it done by the end of the day Tuesday. Josh called me and said the car was finished; the total was exactly what we discussed. As an added service, they give a complimentary car wash. Unheard of right...when I went to put my stuff in the car I did not recognize the car as I would swear they detailed it that is how nice they had it washed. I swear the inside was cleaned too but maybe I was so euphoric from being WOW'd by Dawn and Josh's excellence in service it just seemed cleaner and ran like a charm. Best thing also is they give a 12-month or 12,000-mile warranty with the repair, which most Mom and Pop mechanics do not offer. So to say I was MORE than please with Dawn and Josh's excellence in service is an understatement. I asked my wife and she said, I really liked their service, we will be going back there for all our 3 Chevy's service. I like to quote Aristotle when I come across such great service as I did at Elkins Chevrolet. Aristotle says, "We are what we repeatedly do. Excellence, therefore is not an act, but a HABIT" It is obvious to my wife and I that Elkins, Dawn and Josh personify this. It became apparent that their excellence was not an act but a HABIT. Thanks for a great job! We'll certainly be back should we need excellence in service! I hope the mechanics get their just due as without their skills we wouldn't be writing this. Thanks! More

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Great service Service center was extremely friendly and educated on service policies. Very professional and not pushy with recommended services. Walk-in service was Service center was extremely friendly and educated on service policies. Very professional and not pushy with recommended services. Walk-in service was fast, recalls we're identified and fixed during service visit. Highly recommend any services from Elkins dealership. More

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Excellent service - the only place to buy your car I was looking to trade in my lease and get into a new car. I stopped in at Elkins Chevrolet and was pleased to find really helpful sales staff that w I was looking to trade in my lease and get into a new car. I stopped in at Elkins Chevrolet and was pleased to find really helpful sales staff that were able to find the perfect car for my family. The process was quick, easy and as smooth as could be. This is my second time buying a car at Elkins and I would never go anywhere else. Jeff, Adam and the rest of the crew were great and I always receive great service from Josh and his team. More

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A satisfied customer. I was very pleased with my visit to Elkins, Josh was pleasant and professional and my Corvette recall was completed in record breaking time. My Servic I was very pleased with my visit to Elkins, Josh was pleasant and professional and my Corvette recall was completed in record breaking time. My Service Technician, Ronnie did a excellent job with no comeback problems and is #1 in my book. Thank you Elkins, From a very satisfied customer. More

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Great service as always Thanks Josh and the guys in service! You had my car finished quickly, and as always you were great to work with! We have had both of our cars in for s Thanks Josh and the guys in service! You had my car finished quickly, and as always you were great to work with! We have had both of our cars in for service this summer, and we were more than happy both times. We wouldn't go anywhere else! More

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Service/Tire Fix Got car at another dealer and this is my local dealer. Called in am for oil change and tire repair had a nail in tire found that morning. Got an appoi Got car at another dealer and this is my local dealer. Called in am for oil change and tire repair had a nail in tire found that morning. Got an appointment within two hours of my call. They were quick as could be and kept me in the know during the wait time. Looking forward to continue to service my vehicle at this dealer. More

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Exceptional Service I hate going to car dealerships even for an oil change because I am afraid of the strong upsells that the service writers are trained to do. I knew I I hate going to car dealerships even for an oil change because I am afraid of the strong upsells that the service writers are trained to do. I knew I needed work done on my civic (not even a chevy) and was recommended to Elkins by a previous customer. It turns out that Josh recommended exact what I thought I needed in fact, at a better rate than the previous quote I got from a local auto shop. I loved how I was able to continue working from my lap top with their wifi. Once they told me it was gonna take a day or so for the repair... they offered a loaner vehicle for my convenience. The whole process was painless and very comfortable from beginning to end. Thank you Josh (Middle Desk) for being extremely professional and empathetic to my situation. I most definitely recommend anyone with any vehicle to consider getting service work done at Elkins Chevrolet. In my opinion, excellent customer service starts with upper management and works its way down. It was nice to be in an environment filled with smiles and nice people. More

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oil change and tire rotation Service was prompt and there were no surprises. Pleasant atmosphere with complimentary breakfast beverage and bagels. Would recommend them to anyone b Service was prompt and there were no surprises. Pleasant atmosphere with complimentary breakfast beverage and bagels. Would recommend them to anyone buying or having an automobile serviced. More

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Excellent Experience in Service Department On June 25, my windshield wipers failed. Without an appointment, I took my Equinox to Elkins Chevrolet. Josh Elkins went out of his way to ensure th On June 25, my windshield wipers failed. Without an appointment, I took my Equinox to Elkins Chevrolet. Josh Elkins went out of his way to ensure that my car was checked out and repaired within one hour. He should be commended for continued fantastic customer service. He and the rest of the Elkins Chevrolet Service Department make it a pleasure for us to bring our vehicles in for service/repair. More

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Consistent Excellent Service is Key Elkins continues to provide consistent excellent customer service. I am always pleased and happy with the service that I receive at Elkins for my car Elkins continues to provide consistent excellent customer service. I am always pleased and happy with the service that I receive at Elkins for my car. I appreciate that they are always looking out for my needs, listening to my concerns, and always provide the best solutions. I will ensure to refer others to Elkins for their service needs and for those who are seeking a new vehicle. Thank you to Josh and Rich for assisting me with my recent service. You are the best! Keep up the good work and consistent 5-star service that you provide to your customers. Thanks! More

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