Josh Elkins | Page 32

Great Experience Leasing a 2016 Chevy Malibu I recently leased a 2016 Chevy Malibu Premier from Ekins Chevrolet. This is the second new vehicle I've leased or purchased from Elkins. On both occa I recently leased a 2016 Chevy Malibu Premier from Ekins Chevrolet. This is the second new vehicle I've leased or purchased from Elkins. On both occasions it has been a seamless experience. I plan on buying others vehicles from them in the future. I've also had my vehicles serviced at Ekins and all have been good experiences. The entire operation is first rate. More

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Outstanding Service Department. This dealership will go above and beyond to provide excellent, professional, courteous service 100% of the time. Having purchased a Camaro ZL1, Trave This dealership will go above and beyond to provide excellent, professional, courteous service 100% of the time. Having purchased a Camaro ZL1, Traverse LTZ, 2 Avalanches, a Chevy SS and a Silverado High Country in the last 4 years, they also excel on the sales side as well. More

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Happy customer for many years!! Myself and my family have been repeat customers here over the years. I had a Chevy that lasted well over 200,000 miles. My relatovely new car had an i Myself and my family have been repeat customers here over the years. I had a Chevy that lasted well over 200,000 miles. My relatovely new car had an issue, but was fixed and is running smoothly. The service has always been great! The service department is friendly, and does what's needed in a timely manner. The waiting area is clean and comfortable, making it great experience. More

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Overcharged for nothing In March, I bought a 2014 Camaro. Ive brought it in 3 times already for service. The first time was to remove a small ding in the passenger side door. In March, I bought a 2014 Camaro. Ive brought it in 3 times already for service. The first time was to remove a small ding in the passenger side door. They took off the door panel to fix it, and when I got it back, it looked great! However the speaker on that door made a feedback noise when accelerating. It still makes that noise. So I took it back to them, and they couldnt "replicate that noise." Today I picked up my Car again for a chirping sound that happens when the car is at a certain RPM. I was out of town and gave them a week to diagnose and fix the issue. My car is covered under warranty but they claim it was my after market cold air intake rubbing against my engine cover. Since this was an after market part, they charge me $125 to diagnose and $65 TO GRIND PLASTIC OFF MY ENGINE COVER. My engine cover how has a cut in it and it not smooth, and the sound hasnt gone away. In other words, I have payed $206 including tax to grind down my engine cover even though obviously that wasnt the problem. I will be coming back to get a refund and speak to a general manager and or service manager. More

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Exceptional service!! The service at Elkins is exceptional!! The take proud in the service they provide to all their customers. You are doing a Great job guys! The service at Elkins is exceptional!! The take proud in the service they provide to all their customers. You are doing a Great job guys! More

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Good Buying Experience Our company was looking for a new vehicle, and the people at Elkins Chevrolet were very kind and accommodating to our wants and requests. Within a ma Our company was looking for a new vehicle, and the people at Elkins Chevrolet were very kind and accommodating to our wants and requests. Within a matter of days we had the vehicle that we wanted. More

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My favorite dealership hands down The Elkins family has been providing great customer service for decades. Josh in the service department is excellent. He always takes care of my car n The Elkins family has been providing great customer service for decades. Josh in the service department is excellent. He always takes care of my car needs. More

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This Dealership Saved the Day. I was recently broke down on the White horse pike in Somerdale, NJ, with my mom who had just returned her rental car. Being broke down was not bad eno I was recently broke down on the White horse pike in Somerdale, NJ, with my mom who had just returned her rental car. Being broke down was not bad enough, but to make matters much worse, I had my 2 cats and a bird in cages in the back. I was leaving this day for a very long road trip to Florida. I called triple AAA and they quickly sent out a Tow truck. That tow truck driver, had no clue where to take my car for repairs, and after several locations, I decided on the chevy dealer in Marlton. My car is a Gm. Well, we no sooner arrived at the Elkins Chevy and we were greeted by a nice young man by the name of Josh. He was wonderful and immediately tried to see if my car could be fixed the same day. Sadly the part was not available in the area and had to be overnighted to NJ. I now had a second issue. Where to stay with my pets? Elkins was so wonderful, they had a driver take my mom and I to a nearby motel, that accepted pets. We stayed there over night and they sent a driver the next day to pick us up and get me on the road. They went above and beyond great customer service, and even washed my car. Josh was a wonderful help, to my very stressful 2 days. Thanks Elkins. More

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Blown Away! After having spent longer than I care to share of my car sitting at a local dealership with unanswered questions, feeling unsure, taken advantage of, After having spent longer than I care to share of my car sitting at a local dealership with unanswered questions, feeling unsure, taken advantage of, and fear of the unknown when “$6k might as well be 6 million) – I decided to call the dealership that my car had been purchased from, Elkins Chevrolet; and thank God I did! This experience has shown me that not all car dealerships are the same and Elkins stands out above the rest. I was first blown away when my calls were immediately returned. Then, customer service was impeccable, no question was ever left unanswered, and the quoted prices to repair my Malibu were nothing compared to the outrageous, and downright offensive numbers quoted by the local dealership. I am so pleased with the service I received here. Josh Elkins has single handedly altered my distasteful perception of what a Chevy dealership represents and I cannot thank him enough for his help, dedication, patience, and for the rare kindness of going above and beyond the call of duty to change someone’s experience for the better. ...Certainly worth the 40 mile distance in the future – if even for something as minor as an oil change. More

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Excellence in Service - Josh and Dawn This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy M This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy Malibu (2 recalls) and our 2002 Chevy Malibu (1 recall). We were so impressed with the excellence in service those three times; we had to test the waters to see if they kept the bar high. They did not let us down. We brought my mom who lives in Philadelphia over to Elkins because she had an issue with her 2008 Chevy Impala where her steering would cut out when the road was wet. We found a Chevy forum website where it described our exact problem. We printed it out to take with us. I was a little nervous bringing in the article, as I did not want to seem like we were telling someone his or her job. We stepped up to the counter and were greeted by a very nice young man. Josh promptly introduced himself and asked how he can help us. We mentioned we were so impressed with previous 3 visits we had to come back. I explained the issue and showed him the article that my wife and I found and I was ready for some push back about diagnosing our own problem but Josh was so great about it. He looked at the article and I explained how this was the exact problem to a "T" that we were having and he said that is great I will show it to our service department. He said he would have it evaluated and call before any work is done. See now I really appreciated that gesture. Turned out the article was right on, it was a harmonic balancer. Anyway we dropped it off on Monday January 18th at 6pm (ish) and Tuesday Josh called and said the mechanic verified it was the harmonic balancer and it would cost X amount of dollars which I though was more than fair from checking out what other people paid for the same repair on the forum. I gave Josh the green light for the repair and man how great is their service department, they had it done by the end of the day Tuesday. Josh called me and said the car was finished; the total was exactly what we discussed. As an added service, they give a complimentary car wash. Unheard of right...when I went to put my stuff in the car I did not recognize the car as I would swear they detailed it that is how nice they had it washed. I swear the inside was cleaned too but maybe I was so euphoric from being WOW'd by Dawn and Josh's excellence in service it just seemed cleaner and ran like a charm. Best thing also is they give a 12-month or 12,000-mile warranty with the repair, which most Mom and Pop mechanics do not offer. So to say I was MORE than please with Dawn and Josh's excellence in service is an understatement. I asked my wife and she said, I really liked their service, we will be going back there for all our 3 Chevy's service. I like to quote Aristotle when I come across such great service as I did at Elkins Chevrolet. Aristotle says, "We are what we repeatedly do. Excellence, therefore is not an act, but a HABIT" It is obvious to my wife and I that Elkins, Dawn and Josh personify this. It became apparent that their excellence was not an act but a HABIT. Thanks for a great job! We'll certainly be back should we need excellence in service! I hope the mechanics get their just due as without their skills we wouldn't be writing this. Thanks! More

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