Josh Gonzalez | Page 5

The service personnel were very prompt, explained what I should expect, and and had a professional manner. should expect, and and had a professional manner. More

by davegilreath Verified Customer Verified Customer

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Josh was very helpful and his support was outstanding. I did not appreciate the upsell attempt to replace my carpet due to water. Clearly a profit grab. Why would I ever spend over $4k on a carpet wor I did not appreciate the upsell attempt to replace my carpet due to water. Clearly a profit grab. Why would I ever spend over $4k on a carpet worth $15k?? This was further exacerbated by the immediate offer to just clean it for $1k. This behavior only creates mistrust which I know you do not want. More

by RSANDERS10 Verified Customer Verified Customer

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I would like to take a moment to formally recognize the outstanding service provided by Josh. He has been an exceptional Advisor, consistently demonstrating professionalism, attentiveness, and a genuine co outstanding service provided by Josh. He has been an exceptional Advisor, consistently demonstrating professionalism, attentiveness, and a genuine commitment to customer care. Words cannot fully convey the level of dedication he brings to each interaction, but it is evident in every step of the experience. The level of service I received was truly A+, and it reflects remarkably well on both Josh and your leadership. You should be very proud to have such a capable and customer‑focused individual representing your team. Thank you for all that you do. More

by 4bonilla Verified Customer Verified Customer

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Excellent service with great communication! Performed in a timely manner. Will use them again if needed. Performed in a timely manner. Will use them again if needed. More

by DHAVNER Verified Customer Verified Customer

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Josh was friendly and helpful, very nice service experience. Friendly environment, excellent coffee, overall favorable experience. Friendly environment, excellent coffee, overall favorable More

by ericlmd Verified Customer Verified Customer

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Difficult to get an appointment. Crazy expensive for simple stuff. Neglected to reset time for next appointment, so I’ll have that bugging me, thereby necessitating another drive to Crazy expensive for simple stuff. Neglected to reset time for next appointment, so I’ll have that bugging me, thereby necessitating another drive to the dealership. Sign for “Quiet Room” part of waiting room needs to be reinstalled. More

by louisa1 Verified Customer Verified Customer

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Josh was very helpful and pleasant to work with. He informed me they could take care of a recall while my car was in for service. He informed me they could take care of a recall while my car was in for service. More

by RWA7851 Verified Customer Verified Customer

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Car was ready exactly when promised. My service advisor - Josh was very professional and efficient. Great job! My service advisor - Josh was very professional and efficient. Great job! More

by pawel.bartnicki83 Verified Customer Verified Customer

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Very good service and the people very kind. Nice place too and big. The facility Nice place too and big. The facility More

by djsandunga74 Verified Customer Verified Customer

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I went in for an oil change, tire rotation and 35,000 mile check-up. I was not informed once my car was ready. I had to wait in line and ask if my car was ready. No one apologized for not informing me wh mile check-up. I was not informed once my car was ready. I had to wait in line and ask if my car was ready. No one apologized for not informing me when my car was ready. Instead it just sat there and I just sat there waiting. I also realized, once I got home, that my car never received the complimentary wash. The service leader in charge of Oil changes that day was super busy and I continuously had to wait behind multiple people before speaking to anyone. I was very disappointed with the service today. In the past, I have received excellent service so this was very disappointing. More

by khurleyrodgers Verified Customer Verified Customer

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