Josh Gonzalez | Page 4

Josh and Jorge were great. They treat me like I was part of the family. Thank you to both of you. They treat me like I was part of the family. Thank you to both of you. More

by rvelazquez16 Verified Customer Verified Customer

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Service center is terrible. Joshua Gonzalez has been my advisor for my last two appointments, to which he’s been late each time. This last appt was to replace a part on my seat Joshua Gonzalez has been my advisor for my last two appointments, to which he’s been late each time. This last appt was to replace a part on my seat that was broken during my previous service appt (oil change). I was told my car would be ready in 2-2.5 hrs. At 3 hrs, I reached out the service center to get an update and was told he would call me. He never did and ignored text requests for an update until 6 hours later when I was told my car was ready to be picked up. Six hours to replace a part that was broken while the car was in for service previously. On top of that, they left the flap up on the back of my seat exposing the wiring. Very disappointing experience. More

by dani.tieman Verified Customer Verified Customer

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Came to Tamiami Hyundai after Fort Myers Hyundai failed us miserably twice. Tamiami Hyundai first class service department immediately greeted and checked in. Josh and Jorge were amazing, tending to all us miserably twice. Tamiami Hyundai first class service department immediately greeted and checked in. Josh and Jorge were amazing, tending to all needs and not trying to upsell unnecessary services or product, so refreshing! Even though we will now have to drive an hour for service we will do it as we know we will be taken care of. We will also purchase our future cars from this dealership, love this place! More

by Jrerjh Verified Customer Verified Customer

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Informed me of the procedures needed to be taken care of. Gave me a timeframe. And consistently updated me to the progress. Gave me a timeframe. And consistently updated me to the progress. More

by Tripstracka Verified Customer Verified Customer

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This dealership exhibited a lack of communication and a pattern of poor customer service. I’m unhappy to report multiple instances of unprofessional behavior from upper management in this service departmen pattern of poor customer service. I’m unhappy to report multiple instances of unprofessional behavior from upper management in this service department. More

by jm1 Verified Customer Verified Customer

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Service writer was friendly and understood my needs! Excellent! Got me taken care of immediately! Excellent! Got me taken care of immediately! More

by NAPLESMARG Verified Customer Verified Customer

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The service was slow. It took about three months for repair. Worse than that, I often was unable to communicate with the dealership during this lengthy process because the It took about three months for repair. Worse than that, I often was unable to communicate with the dealership during this lengthy process because there was no response to many of my messages. When I did receive responses, they were often inaccurate. These problems caused me to incur unnecessary expenses, wasted a lot of time, and caused a great deal of frustration. More

by TOM.BELL Verified Customer Verified Customer

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Hats off to your service tech, Josh Gonzalez. He went above and beyond to get my vehicle fixed in a timely manner. He went above and beyond to get my vehicle fixed in a timely manner. More

by TERRAZZSTUFF Verified Customer Verified Customer

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I would like to say that buying two cars from the dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purc dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purchases. No stone was left unturned, every detail was explained and his hard work was noticed this was why we choose to purchase a second vehicle with his assistance. He deserves more than 5 stars! Now let me say that if we would purchases a third vehicle it would only be with him. The dealership has some areas to work on and because of this i can only say they are woth two stars at the moment. The entire service department is a joke. Poor communication at all levels. We had a vehicle looked at for two issues. After dropping the vehicle off it took several days to here from the service department. When we had been contacted and informed that it would be at least 5 days before looking at the issues and could be another week before getting repairs done all because they were taking care of all the snowbirds that were heading back north. No loaners available no rush to assit a local customer that has responsibilities to get back and from work that uses the service department year around. After the repairs the vehicle was still not fixed. Called a few times and unfortunately, no response. Stopped by the dealership on a Friday to speak to a service advisor and was told that as soon as someone comes in to see the note on Monday they would arrage for a loaner and set up an appointment to have the vehicle repaired. Never was contacted. Left message that week. We are now still waiting for return calls. It has been over a month now. I can say that my wife and I are so disappointed with the poor customer service, lack of communication we are really considering purchasing our next car for our daughter else where. The only reason that may have us come back to the dealership to purchase would because we are loyal to Anthony Delisio and want him to be successful. More

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Terrible response time, no communication, no return calls. Had appt on a Friday, car was not brought into the shop until a week later. Why make an appointment? I had to call for any updates. Finally go calls. Had appt on a Friday, car was not brought into the shop until a week later. Why make an appointment? I had to call for any updates. Finally got car back, the car was dirty and had sticky sap on the hood and windshield. Inside my car it smelled like grease, there was grease on roof handle inside driver side door and on the visor I had to clean off. I contacted Hyundia corporate because the dealership communicated to me that they were waiting on approval to make any repairs. This was now over 3 weeks sitting at the dealership. Once corporate was contacted I eventually got my car back. When I called corporate, they did not show any communication from the dealership service dept. My dealership back home was amazing! I am very disappointed in the lack of attention and service and lack of care to my vehicle from this dealership in Naples. They should do better…much much better. I am at work otherwise I would have so much more to add. Looking at the names I think Josh was the only one who called me back. More

by STEPANEK13 Verified Customer Verified Customer

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